Service & Warranty

This page contains service and warranty information for all Shure products.  Service and repair for Shure products is handled by Shure Incorporated and our Authorized Distribution Centers.

 

Outside the U.S?

 

If your Shure product requires service and you are outside the United States, please visit www.shure.com and find your country in the drop-down menu in the upper-right corner of the page.  Please do not send international repairs to the U.S.  International repairs sent to the U.S. will be redirected to your regional Shure Service Center for processing -- significant delay of your return will result.

 

 

Warranty Policy

  

Read our complete Warranty Policy.

 

 

Repairs Inside the U.S.

 

Please fill out this form online and print it.  Please return your repair with the completed repair form. 

 

If your repair is in-warranty, include a copy of your purchase receipt.  Products that are beyond the two-year warranty period can be repaired for a flat fee (plus your local sales tax) as shown on the table below.  Visit the tax calculator to help determine your local sales tax.

 

In the event a product is returned damaged, or cannot be serviced economically due to obsolescence, Shure may, at our option, return the product as received, or offer to replace the product at a higher replacement cost.

 
Service Fees for Out of Warranty Shure Products

 

Effective February 1, 2008

 

If your product is out of warranty, please check the product fee list for costs associated with product replacement.

 

All prices INCLUDE return shipment via UPS Ground.

Additional charges apply for shipping upgrades as follows (up to 10 lbs.):

  • 2nd Day Air - $10.00
  • Next Day Air - $20.00

 

Please return your repair with your credit card payment information.  If you require an estimate prior to repair, turnaround time will be significantly longer.  Shure must receive a response and payment of repair estimates within 5 business days. All open estimates over 5 business days will be returned as is.

 

We Accept Amex, MasterCard, and Visa.  Include your credit card type, name on the card, account number, date of expiration, and CVV code (last 3 digits on back of Visa/MC, 4 digits on front of AMEX) with your repair.

 

Send repairs to:

 

Shure Incorporated
Attn: Service Department
5800 West Touhy Avenue
Niles, IL 60714-4608

 

If you need further information, you may phone us toll free at 800.516.2525 ext. 4, or contact us by email at service@shure.com.

 

 

Replacement Parts

 

Most replacement parts (and many accessories) for Shure products are available through our Service Department, including selected replacement styli (needles) for phonograph cartridges. For information on purchasing these items, please contact the Service Department directly.

 

Additionally, you can purchase Sound Isolating Earphones and accessories directly in our online shopping cart.

 


Release 38