Shure - Service & Warranty

Get detailed policy information regarding customer service numbers, repairs, service modifications, and replacement parts.

Your coverage eligibility is explained here in our global warranty policy.

Before you send us your

earphones...

Many common problems with audio quality involve proper fit and cleaning of earphones. Please check these links for helpful tips:

If you still have a problem, please follow the "Repair" directions on the left to send us your earphones or search our FAQ for more help.