Shure Update Utility

Known Issues

• The app may crash when connecting or disconnecting Ethernet while the Event Log is open.
  • Workaround: Close the Event Log before connecting or disconnecting hardwired Ethernet.
• When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.
  • Workaround: Retry the update or update each device individually to successfully update the devices.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
  • Solution: Update to 2.0.18 version.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the MOTIV apps (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon

Improvements

• New product support for MoveMic and MXW neXt 2
• Bug fixes and performance enhancements
• Fixed issues regarding support for foreign language (non-ASCII) characters and symbols
• Fixed download button error issues seen in some cases
• Improved discovery of very old firmware versions (prior to 2017)

Known Issues

• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
  • Solution: Update to 2.0.18 version.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.
  • Workaround: Retry the update or update each device individually to successfully update the devices.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the Motiv app (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon

Improvements

• New hardware support
• Event log message updates
• Bug fixes

Known Issues

• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
  • Workaround: Update GLX-D+ to the latest version (2.0.18 or later)
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the Motiv app (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon

Improvements

• Improved Unicode support, including support for Japanese characters
• The application only operates in light mode user interface on macOS
• New hardware support
• Bug fixes and code enhancements

Known Issues

• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the Motiv app (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon

Improvements

• Added support for MXA902
• Improved hardware support for Axient Digital, ULX-D, QLX-D, and PSM1000

Bug Fixes

• Fixed an issue where a device locked via Dante Controller or DDM could be selected for update. Devices must be unlocked to perform a firmware update.

Known Issues

• In some cases, SUU fails to launch after installation on macOS Ventura.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Shure Update Utility will fail to discover on first connection an ADX5D on Apple Silicon Macs running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS 11 (Big Sur), Intel and Apple Silicon
  • macOS 12 (Monterey), Intel and Apple Silicon
  • macOS 13 (Ventura), Intel and Apple Silicon
  • Note: SUU 2.7.1 was the last release to support macOS 10.15 (Catalina)

Improvements

• Corrected an issue with the Send Feedback feature (available in Help > Send Feedback)

Known Issues

• In some cases, SUU fails to launch after installation on macOS Ventura.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Shure Update Utility will fail to discover on first connection an ADX5D on Apple Silicon Macs running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
• Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS 11 (Big Sur), Intel and Apple Silicon
  • macOS 12 (Monterey), Intel and Apple Silicon
  • macOS 13 (Ventura), Intel and Apple Silicon
  • Note: SUU 2.7.1 was the last release to support macOS 10.15 (Catalina)

Improvements

• Improved display of firmware package version
• Improved hardware support
• Added support for macOS Ventura

Bug Fixes

• Fixed an issue when IP addresses are deleted from the remote devices list, the devices that have those IP addresses will still be discovered in the Update Devices tab.

Known Issues

• In some cases, SUU fails to launch after installation on macOS Ventura.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Shure Update Utility will fail to discover on first connection an ADX5D on Apple Silicon Macs running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
• Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS 11 (Big Sur), Intel and Apple Silicon
  • macOS 12 (Monterey), Intel and Apple Silicon
  • macOS 13 (Ventura), Intel and Apple Silicon
  • Note: SUU 2.7.1 was the last release to support macOS 10.15 (Catalina)

Improvements

• Support for the new AD600 – Axient® Digital Spectrum Manager
• Support for added hardware revisions:
  • MXW Access Points
  • ULXD, QLXD, and SLXD transmitters

Known Issues

• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.
• When IP addresses are deleted from the remote devices list, the devices that have those IP addresses will still be discovered in the Update Devices tab.
  • Workaround: Restart Shure Update Utility

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide
• Shure Update Utility is supported on the following operating systems:
  • Windows 10 and 11
  • macOS Catalina (10.15), Big Sur (11), and Monterey (12)

New Features

• Device Support:
  • Added support for the new MXA920 Ceiling Array Microphone
• Send Feedback Form:
  • The menu bar has been updated to provide a new link underneath “Help” titled “Send Feedback”
• Device Discovery:
  • IP address now displayed immediately on the detection of a device

Known Issues

• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide
• Shure Update Utility is supported on the following operating systems:
  • Windows 10 and 11
  • macOS Catalina (10.15), Big Sur (11), and Monterey (12)

New Features

• Search bar
  • Added functionality to the main Update Devices window to search for devices via IP address, device model, device name, and current version. 
• Click to Open Web UIs
  • For MXA, MXW, and MXCW devices, the IP address is now clickable which enables the ability to open the Web UI straight from Shure Update Utility 

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

Known Issues

• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running Big Sur. 
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.

Notes

• User Guide
• Shure Update Utility is supported on the following operating systems:
  • Windows 10 and 11
  • macOS Catalina (10.15), Big Sur (11), and Monterey (12)

*This is a Mac only release

Improvements

• Security updates

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. Certain legacy devices require older versions of SUU, though:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

New Features

• Menu Bar Update: The menu bar has been updated to provide a new link underneath “Help” titled “Troubleshooting...” which opens an updated FAQ on our website.
• Device Support: 
  • Added support for ADX5D.

Known Issues

• ULX-D devices running versions prior to 1.5.6 must be updated to 1.5.6 first before updating to a later firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Notes

• Shure Update Utility is supported on the following operating systems:
  • Windows 8.1 and 10
  • macOS Mojave (10.14), Catalina (10.15), and BigSur (10.16, intel only)
    • Note: we are still investigating M1 chip support.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. Certain legacy devices require older versions of SUU, though:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

New Features

• Menu Bar Update: The menu bar has been updated to provide a new link underneath “Help” titled “Troubleshooting...” which opens an updated FAQ on our website.
• Device Support: 
  • Added support for ADX5D.

Known Issues

• ULX-D devices running versions prior to 1.5.6 must be updated to 1.5.6 first before updating to a later firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Notes

• Shure Update Utility is supported on the following operating systems:
  • Windows 8.1 and 10
  • macOS Mojave (10.14), Catalina (10.15), and BigSur (10.16, intel only)
    • Note: we are still investigating M1 chip support.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. Certain legacy devices require older versions of SUU, though:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update Motiv and Aonic devices with their mobile or desktop apps.
• Note: SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

New Features

• Remote Device Discovery: A new tab has been added to the preferences in the network setting to allow users to enter in IP addresses that are in different subnets to allow discovery and updating.
• Identify: A new update to the right click context menu in the device list has been added called Identify which flashes the front panel of the device.
• Firmware and Network Summary Report: A new option underneath View in the menu tool bar has been added to generate a report that contains computer and device information.
• No Device Connected Empty State: Upon opening the application, if users have no devices connected, they will be greeted with an empty state that allows them to easily access their network settings to change the network which has their devices on.

Improvements

• Enhanced UI performance, stability, and bug fixes.

Known Issues

• ULX-D devices running versions prior to 1.5.6 must be updated to 1.5.6 first before updating to a later firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Notes

• Shure Update Utility is supported on the following operating systems:
  • Windows 8.1 and 10
  • macOS Mojave (10.14) and Catalina (10.15)

Important

• Shure Update Utility 2.5.1 does not support 32 bit.
• Shure Update Utility 2.5.1 does not support GLX-D, KSE1500, SHA900, and UHF-R
  • Please use Shure Update Utility 2.4.8 to update these devices and for 32bit support.
    • Previous Versions

Improvements

• Enhanced performance and stability of MXWANI updates.
• Improved reliability of updating legacy products.

Known Issues

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
• Version 2.4.1
  • 32-bit Windows 7, 8, 10
  • 64-bit Windows 7, 8, 10
  • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

Notes

• Shure Update Utility is supported on the following operating systems:
  • Windows 8.1 and 10
  • Mojave (10.14) and Catalina (10.15)

Important

• Shure Update Utility 2.5.0 no longer supports 32 bit.
• Shure Update Utility 2.5.0 no longer supports GLX-D, KSE1500, SHA900, and UHF-R
  • Please use Shure Update Utility 2.4.8 to update these devices and for 32bit support.

New Features

• IP Address Column: An additional column to the device list has been created to allow users to view the IP address of each device for easier management.
• Device Header Column: The header column for each device model is now able to be expanded or collapsed by a double click.

Improvements

• Enhanced UI performance, stability, and bug fixes.
• Added support for new frequency bands:
  • Axient Digital
    • China: 630.125 - 697.875 MHz frequency band (L60)
  • PSM1000
    • China: 470.125 - 509.875 MHz frequency band (G53)
    • China: 630.125 - 697.875 MHz frequency band (L60)
  • ULX-D
    • China: 470.125 - 509.875 MHz frequency band (G53)
  • QLX-D
    • China: 470.125 - 509.875 MHz frequency band (G53)

Known Issues

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
• Version 2.4.1
  • 32-bit Windows 7, 8, 10
  • 64-bit Windows 7, 8, 10
  • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Selecting "Help" > “Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

Notes

• Shure Update Utility is supported on the following operating systems:
  • Windows 7, 8 and 10
  • Mojave (10.14), and Catalina (10.15)

Note

Use this version of Shure Update Utility to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.

Improvement

• Support for new products:
  • MXA710 Linear Array Microphone
  • MXA-MUTE Network Mute Button
  • MXN5-C Dante Enabled Loudspeaker
• Added support for new frequency bands:
  • PSM1000
    • Thailand: 694.500 - 702.700 MHz frequency band (M19)
    • Thailand: 748.300 - 757.700 MHz frequency band (Q12)

Known Issues

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
• Version 2.4.1
  • 32-bit Windows 7, 8, 10
  • 64-bit Windows 7, 8, 10
  • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Selecting "Help" > Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-Bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.5 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra, Mojave, and Catalina will fail to discover GLX-D devices. We are currently investigating this issue.

Notes

• Shure Update Utility is supported on the following operating systems:
  • Windows 7, 8 and 10
  • macOS High Sierra (10.13), Mojave (10.14), and Catalina (10.15)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900, and GLX-D must be updated one-at-a-time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

IMPORTANT

To update Shure Update Utility version 2.4.3 or earlier to version 2.4.7, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Added support for new frequency bands:
  • Axient Digital
    • Thailand: 694.500 – 805.700 MHz frequency band (P55)
    • Thailand: 487.125 – 635.875 MHz frequency band (G63)
• Added Support for new frequency bands:
  • PSM1000
    • USA: 941 – 960 MHz frequency band (X55)
• Updated the Help menu to provide a video tutorial link

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-Bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.5 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra, Mojave, and Catalina will fail to discover GLX-D devices. We are currently investigating this issue.

NOTES

• Shure Update Utility is supported on the following operating systems:
  • Windows 7, 8 and 10
  • macOS High Sierra (10.13), Mojave (10.14), and Catalina (10.15)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900, and GLX-D must be updated one-at-a-time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

IMPORTANT

To update Shure Update Utility version 2.4.3 or earlier to version 2.4.6, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Added Support for macOS Catalina (10.15)
• Added support for new frequency bands:
• ULX-D
  • Thailand: 694 – 703 MHz frequency band (M19)
  • Thailand: 748 – 758 MHz frequency band (Q12)
• QLX-D
  • Thailand: 694 – 703 MHz frequency band (M19)
• Thailand: 748 – 758 MHz frequency band (Q12)

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-Bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.5 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra, Mojave, and Catalina will fail to discover GLX-D devices. We are currently investigating this issue.

NOTES

• Shure Update Utility is supported on the following operating systems:
  • Windows 7, 8 and 10
  • macOS High Sierra (10.13), Mojave (10.14), and Catalina (10.15)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900, and GLX-D must be updated one-at-a-time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

IMPORTANT

• To update Shure Update Utility version 2.4.3 or earlier to version 2.4.5, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Added support for new frequency bands:
  • Axient Digital
    • Japan: 1240 – 1260 MHz (Z16)
  • PSM1000
    • USA and Canada: 518 – 584 MHz (H22)
• Updated branding
• Updated help system with new design

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-Bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.5 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra and Mojave will fail to discover GLX-D devices. We are currently investigating this issue.

NOTES

• Shure Update Utility is supported on the following operating systems:
  • Windows 7, 8 and 10
  • macOS Sierra (10.12), High Sierra (10.13), and Mojave (10.14)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900, and GLX-D must be updated one-at-a-time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

IMPORTANT

To update Shure Update Utility version 2.4.3 or earlier to version 2.4.4, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Added support for new frequency bands:
  • QLX-D
    • Thailand: 174 MHz – 210 MHz (V52)
  • ULX-D
    • Thailand: 174 MHz – 210 MHz (V52)
• Added support for macOS Mojave (10.14)

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit Mac OS X 10.10 - 10.12
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-Bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.4 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra and Mojave will fail to discover GLX-D devices. We are currently investigating this issue.

NOTES

Shure Update Utility is supported on the following operating systems:

Windows 7, 8 and 10

macOS Sierra (10.12), High Sierra (10.13), and Mojave (10.14)

Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.

USB 2.0 Devices

KSE1500, SHA900, and GLX-D must be updated one-at-a-time.

USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.

Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.

Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

IMPORTANT

To update Shure Update Utility version 2.4 or earlier to version 2.4.3, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Support for the following products
  • MXCWAPT Access Point Receiver
  • MXCW640 Wireless Conference Unit
  • MXCWNCS Networked Charging Station
  • SBC220 2-Bay Networked Charging Station
  • SBC240 2-Bay Networked Charging Station
  • P10R+ Bodypack Receiver
• Bug fixes

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.3 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra will fail to discover GLX-D devices. We are currently investigating this issue.

NOTES

• Shure Update Utility is supported on the following operating systems:
  • Windows 7, 8 and 10
  • Mac OS X El Capitan (10.11), Sierra (10.12), and High Sierra (10.13)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900, and GLX-D must be updated one-at-a-time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

September 5, 2018 Update: Version 2.4.2 supports the Axient Digital frequency band R52 for Israel (794 MHz - 806 MHz)

June 6, 2018 Update: Version 2.4.2 supports the SBC220 2-Bay Networked Charging Station.

May 22, 2018 Update: Version 2.4.2 added support for new frequency bands:

• Axient
  • US: 578 MHz – 608 MHz (J5A)
  • US: 653 MHz – 663 MHz (L3A)
• QLX-D
  • US: 572 MHz – 616 MHz (J50A)
  • US: 653 MHz – 663 MHz (L50A)
• ULX-D
  • US: 572 MHz – 616 MHz (J50A)
  • US: 653 MHz – 663 MHz (L50A)
• ULXD6/8
  • US: 632 MHz – 696 MHz (L50)
• PSM1000
  • US: 554 MHz – 616 MHz (J8A)
  • US: 653 MHz – 663 MHz (L8A)

Release Date: 3/20/2018

IMPORTANT

To update Shure Update Utility version 2.4 or earlier to version 2.4.2, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Support for macOS High Sierra (10.13)
• Support for the following products:
  • GLD4R Wireless Receiver
  • UA846Z2 Frequency Manager
  • SBC250 Networked Charging Station

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1:
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit macOS 10.10-10.12
  • Previous versions
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 will not automatically detect new versions.
• 32-Bit Windows
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that supports 32-bit systems.
  • Shure Update Utility version 2.4.2 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12 or earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
     • QLXD4 Receivers 2.1.5
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

NOTES

• The software is supported on the following operating systems:
  • Windows 7, 8, and 10
  • Mac OS X El Capitan (10.11), Sierra (10.12), and High Sierra (10.13)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, like GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB terminal of the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

Note

Use this version of Shure Update Utility to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.

Important

To update Shure Update Utility (version 2.4 or earlier) to version 2.4.1, download and re-install from Shure.com/SUU and not through Help > Check for Shure Update Utility updates.

Improvements

• Returned support of Shure Update Utility for 32-bit Windows operating systems. To update Shure Update Utility (versions 2.2.2 or earlier) on a 32-bit Windows system, download version 2.4.1 for 32-bit systems to re-install the software.
• Added support for PSM1000 G62

Known Issues

• 32-Bit Windows
  • Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.1 will not automatically detect new versions.
  • To update Shure Update Utility (versions 2.2.2 or earlier) on a 32-bit Windows system, download version 2.4.1 for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.1 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12 or earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
     • QLXD4 Receivers 2.1.5
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

Notes

• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, like GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB terminal of the computer running Shure Update Utility.
• Shure Update Utility 2.4.1 for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.1 for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

Improvements

• Added support for updating the following devices:
  • AD and ADX Transmitters
  • AD4D Two-Channel Receiver
  • AD4Q Four-Channel Receiver
  • AD610 Diversity ShowLink Access Point
  • ULXD6/8 Transmitters
  • SBC240/450/840/840M/850 Networked Charging Stations
• Added support for the following new frequency band:
  • QLX-D G62

Known Issues

• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
     • QLXD4 Receivers 2.1.5
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

Notes

• Shure Update Utility (SUU) version 2.4 requires 64-bit operating systems. To install SUU on a 32-bit computer, download version 2.2.2: Windows 7, 8, 10 or Mac OS X 10.9 – 10.11
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, like GLX-D.
• KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
• USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB terminal of the computer running Shure Update Utility.
• Shure Update Utility 2.4 is compatible with Wireless Workbench 6.12.2 or later.

Improvements

• Added support for updating the following devices:
  • IntelliMix® P300 Audio Conferencing Processor
  • ANIUSB-MATRIX
  • ANI22
  • Shure Battery Rack Charger (SBRC)
• Added support for updating the following new bands:
  • ULX-D G62, Z17, Z18, Z19, Z20
  • QLX-D Z17, Z18, Z19, Z20
• macOS Sierra (10.12) compatibility

Known Issues

• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

Notes

• Shure Update Utility (SUU) version 2.3 requires 64-bit operating systems. To install SUU on a 32-bit computer, download version 2.2.2.8: Windows 7, 8, 10 or Mac OS X 10.9 – 10.11
• KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
• Installing the Shure Update Utility on Windows machines will prompt the installation of a USB driver in addition to the original application. This driver must be installed to support updating USB devices, like GLX-D.
• The use of USB hubs is not recommended when performing updates to GLX-D devices. Always connect a GLX-D device directly to a USB terminal of the computer running the Shure Update Utility.
• Shure Update Utility 2.3 is compatible with the following software:
  • Wireless Workbench 6.12

Improvements

• Added support for updating the following devices:
  • MXWAPT2
  • MXWNCS2
  • MXA910
  • MXA310
  • ANI4IN
  • ANI4OUT

Known Issues

• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

Notes

• KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
• Installing the Shure Update Utility on Windows machines will prompt the installation of a USB driver in addition to the original application. This driver must be installed to support updating USB devices, like GLX-D.
• The use of USB hubs is not recommended when performing updates to GLX-D devices. Always connect a GLX-D device directly to a USB terminal of the computer running the Shure Update Utility.
• This version of the Shure Update Utility is compatible with the following other versions of software applications:
  • Wireless Workbench 6.11.3

Improvements

• Added support for updating GLX-D devices, including
  • GLXD1 - Bodypack transmitters
  • GLXD2 - Handheld transmitters
  • GLXD4 - Baggable receiver
  • GLXD6 - Guitar Pedal receiver

Known Issues

• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

Notes

• Simultaneous updating more than one GLX-D device is not supported.
• Installing the Shure Update Utility on Windows machines will prompt the installation of a USB driver in addition to the original application. This driver must be installed to support updating USB devices, like GLX-D.
• The use of USB hubs is not recommended when performing updates to GLX-D devices. Always connect a GLX-D device directly to a USB terminal of the computer running the Shure Update Utility.
• This version of the Shure Update Utility is compatible with the following other versions of software applications:
  • Wireless Workbench 6.11.0

Improvements

• Resolved issues when downloading and installing Wireless Workbench 6 updates.

Notes

• This version of the Shure Update Utility is compatible with the following other versions of software applications:
  • Wireless Workbench 6.10.2

Improvements

• Added support for updating QLX-D devices, including
  • QLXD1 - Bodypack transmitters
  • QLXD2 - Handheld transmitters
  • QLXD4 - Single channel receiver

Notes

• This version of the Shure Update Utility is compatible with the following other versions of software applications:
  • Wireless Workbench 6.10.1

Improvements

• Fixed support of updating PSM1000 P10T transmitters running firmware version 1.1.0
• Improved robustness of update process with large networks of UHF-R receivers
• Fixed bug that would suggest that a UHF-R receiver running 1.171 should be updated to 1.171.

Notes

• For inter-application compatibility, the Shure Update Utility must be installed in the default applications directory on your computer (Program Files x86 for Windows, and Applications for Mac).
• This version of the Shure Update Utility is compatible with the following other versions of software applications:
  • Wireless Workbench 6.9.2

New Features

• Added support for the following devices
  • AXT400
  • AXT100/200 (via AXT400)
  • ULXD4/D/Q
  • ULXD1/2 (via ULXD4/D/Q)
  • P10T
  • P10R (via P10T)
  • UR4S/D & MW4S/D
• The Shure Update Utility can now check for and install updates for the following supported software applications:
  • Shure Update Utility (itself)
  • Wireless Workbench 6

Known Issues

• PSM1000 P10T transmitters running firmware version 1.1.0 cannot be updated at this time. To update these devices, please install Wireless Workbench version 6.8 or earlier, and use the internal Firmware Update Manager (Tools -> Firmware Update Manager).
• When updating UHF-R receivers, it is recommended that only a few (2-4) devices are updated at a time.

Notes

• The Shure Update Utility is a stand-alone application, and is meant to replace the Firmware Update Manager that was bundled with Wireless Workbench 6.8 and earlier releases. The Firmware Update Manager will no longer be supported.
• A wired ethernet connection is recommended when updating hardware. Updating over a wireless connection is not supported.
• This version of the Shure Update Utility is compatible with the following other versions of software applications:
  • Wireless Workbench 6.9.0

New Features

• Initial release
• Support for the following devices:
  • SCM820
  • Microflex Wireless System