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Service and Repair Process

Before Submitting a Repair

Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:

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Find an answer

Browse our vast Answer database for answers to many common technical questions.

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Product Documentation

User Guides, Architect Specs, Best Practices, Brochures, CAD, Command Strings, Frequency Charts, Port Protocols, Quick Start Guides, Spec Sheets...

Discontinued Products

Shure is always bringing new and updated products to market. Here you can find details of the superseded and discontinued lines.

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Start a Repair

Get started by logging in or creating an account, then register your product and submit a repair request.


Disclaimer - Our estimates for non-warranty repairs carry a charge of £50 (£25 for wired mics and headphones) to cover our "Fault Evaluation Process" should repairs be declined.


*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.


Submit a Repair RequestCreate an Account

Special Repair Situations

No sound from your earphones?

Try cleaning them using the provided cleaning tool. See this article:


How To Use the Earphone Cleaning Tool

Service and Repair FAQs

A: To receive service or repairs for your Shure product, you will be required to ship your product to us.

Replacement Parts

Most replacement parts (and many accessories) for Shure products are available through Shure UK Limited.

Visit our accessories and replacement parts pages.

For information on purchasing these items, please contact Shure UK Limited directly.

Shure Distribution UK  

UK Service Department

Unit 2, The I.O. Centre
Lea Road, Waltham Abbey
EN9 1AS Essex
United Kingdom

Telephone

Phone: 44(0) 1992 703058

Fax: 44(0) 1992 703057

Contact

Opening Hours Monday – Thursday (9:00am – 5:30pm)

Opening Hours Friday (9:00am – 5:00pm)