Software & Firmware Archives

Improvements

• Compatibility with IntelliMix Room. IMX-R runs on Windows and makes the computer a Dante endpoint.
• Improvements to performance reliability, run-time diagnostics and retries of deployment
• Enhancement to streamline device firmware updating
• Workflow improvements:
  • Menu tabs include enhancements to design workflow, end-to-end deployment workflow and messaging
  • Preferences tab options now include:
    • Applicable NIC to connect to devices
    • Desired dark or light mode
    • Online room editing
  • Improved Property Panel with a retractable sidebar on the design environment along with the toolbar. The sidebar allows users to view or adjust design properties and device settings.

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 13.3.1 (Ventura) minimum
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 6.1.0
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.24
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.1.64
  • MXA-MUTE 6.0.25
  • MXN5-C 6.0.17
  • P300 6.0.38
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• IntelliMix Room is supported in this release.
• Note the applicable firmware version for IMX-Room designs and deployments.

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    1. Open Designer 4.X
    2. Go to “my projects”
    3. Click on the 3 dots in right side of your project – select “Export”
    4. A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6:
    1. Open Designer 6
    2. Go to “File -> Open”
    3. Navigate to and select <your_project_name>.dprj
    4. Import file dialog appears – click “Choose save location”
    5. Select a folder where the converted room files should be stored e.g <my_rooms>
    6. Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    7. Select all the rooms that you want to import
    8. Click on “Open selected rooms”
    9. All rooms selected are now opened in their own tab
    10. All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• Installer processes may fail during upgrade
  • Workaround: Allow the uninstaller process to finish, then restart installation
• After a device firmware installation and a “device version to install” version stops at “Discovering...”
  • Workaround: Unplug the POE cable from the device, wait about 5 seconds, and then plug the POE cable back in to restore the device.
• Issue ID# 5962: Automatic conflict resolution is not happening in empty online rooms. This issue occurs after clearing an offline room (room containing only offline devices). If an online device is added to the previously cleared empty room and a removed offline device comes back online, the room will enter the conflicted state and not resolve automatically.
  • Workaround: User must create a new room design after clearing the offline room, and/or delete the previously cleared offline room.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/
• Designer 6 can be installed on the same PC as previous Designer versions. It is recommended to run them at separate times and not simultaneously.
• Previous Designer versions will not be removed when Designer 6 is installed.

Improvements

• Bug fixes and general improvements

Known Issues

• The optional ARRAY_HEIGHT_OVERRIDE value sent via command strings must be resent upon power cycle
• If the ARRAY_HEIGHT_OVERRIDE command is used to set a height that is outside the valid range (122-914 cm), the command will not display an error but internally, the value will be rejected from being set
• Acoustic reflections from tables can sometimes be mistaken by the MXA920 as another source/talker location.  The symptom is a second talker location coordinate set in front of and higher than the actual talker.
  • Workaround: Place Coverage Areas to minimize pick-up of table surface reflections
• Channel Names are not set in the initial attempt of ‘push-to-Dante’. Dante interface resets when Device Name is set.
  • Workaround: Channel Names are set on the 2nd attempt
• MXA920 LED does not stay on after a reboot if the light settings are set to Unmute = Blue, Mute = Red. Other light combinations work as expected after reboot.
• When a muted dynamic coverage area is moved when a dedicated coverage area has also been established, the mix output of the MXA920 has low-level audio from outside the dedicated coverage area limits.
  • Workaround: Unmute and Mute the dynamic coverage area after a dynamic coverage area is moved

Notes

• User Guide
• Command Strings
• Note that Talker Position Events are published for talkers in a coverage area regardless of the mute status of the coverage area.  To fully inform camera switching decision logic, subscribe to the Coverage Area Mute Status. See https://pubs.shure.com/command-strings for further information
• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA920 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.0.0
  • IntelliMix Room 4.2.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.27
  • MXA910 6.0.24
  • MXA901 6.0.39
  • MXA902 6.0.33
  • MXN5-C 6.0.17
  • MXA-MUTE 6.0.25
  • P300 6.0.41
  • Shure Update Utility 2.8.5
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes and general improvements

Known Issues

• The optional ARRAY_HEIGHT_OVERRIDE value sent via command strings must be resent upon power cycle
• If the ARRAY_HEIGHT_OVERRIDE command is used to set a height that is outside the valid range (122-914 cm), the command will not display an error but internally, the value will be rejected from being set
• Acoustic reflections from tables can sometimes be mistaken by the MXA920 as another source/talker location.  The symptom is a second talker location coordinate set in front of and higher than the actual talker.
  • Workaround: Place Coverage Areas to minimize pick-up of table surface reflections
• Channel Names are not set in the initial attempt of ‘push-to-Dante’. Dante interface resets when Device Name is set.
  • Workaround: Channel Names are set on the 2nd attempt
• MXA920 LED does not stay on after a reboot if the light settings are set to Unmute = Blue, Mute = Red. Other light combinations work as expected after reboot.
• When a muted dynamic coverage area is moved when a dedicated coverage area has also been established, the mix output of the MXA920 has low-level audio from outside the dedicated coverage area limits.
  • Workaround: Unmute and Mute the dynamic coverage area after a dynamic coverage area is moved

Notes

• User Guide
• Command Strings
• Note that Talker Position Events are published for talkers in a coverage area regardless of the mute status of the coverage area.  To fully inform camera switching decision logic, subscribe to the Coverage Area Mute Status. See https://pubs.shure.com/command-strings for further information
• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA920 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.0.0
  • IntelliMix Room 4.2.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.27
  • MXA910 6.0.24
  • MXA901 6.0.39
  • MXA902 6.0.33
  • MXN5-C 6.0.17
  • MXA-MUTE 6.0.25
  • P300 6.0.41
  • Shure Update Utility 2.8.5
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7+
  • MV7
  • MV88+
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with Android 11 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Backend improvements

Notes

• User Guide
• Firmware updates for MVX2U are available in MOTIV Mix and the MOTIV Desktop application
• MVX2U is compatible with the following recommended software versions:
  • MOTIV Mix 1.1.1
  • ShurePlus MOTIV Desktop 1.5.4

Improvements

• Bug fixes

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.18
  • GLXD4/4R/6+ Receivers 2.0.18
  • Shure Update Utility 2.8.5

Information

• We are ending support for ShurePlus MOTIV Desktop. For a better experience, please download our new app, MOTIV Mix.

Notes

• User Guides
  • MV7
  • MVX2U
• Compatible operating systems:
  • Intel-based Macs: Big Sur, Monterey, and Ventura
  • Apple Silicon Macs (M1 and M2): Big Sur, Monterey, and Ventura
  • *If you are unsure what type of Mac you have, you can learn more here
• This version of ShurePlus MOTIV Desktop is compatible with the following recommended firmware versions:
  • MVX2U 1.1.1
  • MV7 1.2.18
  • MV88+ 1.1.17
• We recommend updating to the latest firmware versions for the best experience

Improvements

• Bug fixes

Notes

• User Guides
  • MOTIV Mix
  • MV7+
• System Requirements:
  • Minimum 8 GB of RAM
  • 20% or more hard disk space recommended
• Shure MOTIV Desktop App should be uninstalled before using MOTIV Mix

Compatibility

• Compatible operating systems:
  • Windows 10
  • macOS 12 and higher
• ARM-based processors are not currently supported
• This version of MOTIV Mix is compatible with the following recommended firmware versions:
  • MV7+ 1.1.0.17
  • MV7 1.2.18
  • MVX2U 1.1.1
  • MV88+ 1.1.17

Improvements

• Bug fixes

Notes

• User Guide
• Command Strings
• To operate this version of MXA902 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA902 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.0.0
  • IntelliMix Room 4.2.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.27
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXN5-C 6.0.17
  • MXA-MUTE 6.0.25
  • P300 6.0.41
  • Shure Update Utility 2.8.5
  • Shure Web Device Discovery 1.2.17

Improvements

• Firmware update improvements

Known Issues

• P300 Shure Audio Encryption sometimes has a brief crackling sound on audio after muting
• P300 firmware periodically adds new properties. The P300 may become undiscoverable if downgrading to firmware without the new properties and may need a factory reset to become discoverable.

Notes

• User Guide
• Command Strings
• To operate this version of P300 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of P300 with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of P300 with other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.0.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.27
  • MXA910 6.0.24
  • MXN5-C 6.0.17
  • MXA-MUTE 6.0.25
  • MXW 10.0.X
  • Shure Update Utility 2.8.5
  • Shure Web Device Discovery 1.2.17