Service and Repair Process

Submit a question to our Customer Service & Technical Support teams using the contact info below or use the contact form.

Contact Form

Before Submitting a Repair

Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:

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Find an answer

Browse our vast Answer database for answers to many common technical questions.

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Product Documentation

User Guides, Architect Specs, Best Practices, Brochures, CAD, Command Strings, Frequency Charts, Port Protocols, Quick Start Guides, Spec Sheets...

Discontinued Products

Shure is always bringing new and updated products to market. Here you can find details of the superseded and discontinued lines.

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Start a Repair

Get started by logging in or creating an account, then register your product and submit a repair request.


Disclaimer - Our estimates for non-warranty repairs carry a charge of £50 (£25 for wired mics and headphones) to cover our "Fault Evaluation Process" should repairs be declined.


*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.


Special Repair Situations

No sound from your earphones?

Try cleaning them using the provided cleaning tool. See this article:


How To Use the Earphone Cleaning Tool

Service and Repair FAQs

A: To receive service or repairs for your Shure product, you will be required to ship your product to us.

Shure India

india@shure.com
Shure Audio Technologies Pvt. Ltd.

Mfar Greenheart, Level 7 Manyata Embassy Business Park,
Hebbal Outer Ring Road,
Bangalore 560045
India

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