Ricoh Transforms Meeting Experience with Shure's MXA920 Ceiling Array Microphones

Customer Profile

Ricoh Co., Ltd., a global leader in digital services and products, has continually evolved to meet changing business needs since its establishment in 1936. Known for pioneering office automation and digital transformation, Ricoh is dedicated to driving innovation and enhancing productivity and collaboration worldwide.

Challenge

In 2024, Ricoh planned a significant upgrade to their RICOH BUSINESS INNOVATION LOUNGE TOKYO. This facility is central to their co-creation digital transformation (DX) efforts, providing a space where clients can experience cutting-edge technology and collaborate on new ideas. The Climbers Lounge, an executive briefing center within the facility, required top-quality audio and visual equipment to support both in-person and remote interactions.

Solution

Previously, the RICOH BUSINESS INNOVATION LOUNGE TOKYO used MXA910 ceiling array microphones to facilitate high-quality remote meetings. For the new Climbers Lounge, designed to make visitors feel at ease, the MXA920 ceiling array microphone was chosen. Two units were installed, integrated with camera tracking systems that allows for effortless conversation with remote participants without having to be mindful of the microphones.

Advantages

The installation of Shure's MXA920 microphones in the Climbers Lounge provided a natural and seamless communication experience. The microphones' superior audio capture and clarity allow participants to converse effortlessly, whether they are present physically or remotely. The clear audio data is also beneficial for developing innovative solutions using AI technologies like natural language processing. The Voice Lift feature and other advanced technologies have been effective, leading Ricoh to plan further utilization of Shure's products to support the growing needs of the Climbers Lounge.

“Shure's conference solutions stand out for enabling natural conversation. With increasing importance placed on meeting room design, the MXA920, which blends into the ceiling while providing clear audio, is an attractive product. Ricoh Company, Ltd. RICOH BUSINESS INNOVATION LOUNGE TOKYO Founder/General Manager Hidetoshi Kikuch"

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