Software

IntelliMix® Room

Versions

Date Posted

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6.3.0
8/10/2024
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Important

  • To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
  • Please use the most recent version of Designer with IntelliMix Room. IntelliMix Room 6.3 is incompatible with Designer versions prior to 6.2.
  • When updating to IntelliMix Room 6.2 from previous versions, transmit audio routes from IntelliMix Room may fail to resolve. Please see this FAQ for more information.
  • System API Standalone may have different functionality from the System API version installed with IntelliMix Room. For full System API functionality, please download the latest version of System API Standalone here and provision the server onto a different computer. 

Improvements

  • IntelliMix Room is now discoverable as a device in Shure Cloud.
  • Users can steal devices from other rooms in Room Setup.
  • Installer optimization for faster IntelliMix Room installations and upgrades
  • Bug fixes
    • Resolved: .NET versions other than 6.x prevents or corrupts IntelliMix Room Installation
    • Resolved: IMXR password with special characters cannot be used on upgrade from 4.2.0.73 to 6.X

Known Issues

  • Shure Cloud can't discover IntelliMix Room when performing "scan local network" from a host other than IntelliMix Room host system.
    • Workaround: use “SN and MAC” or “CSV file upload” to add multiple IntelliMix Room devices into your Shure Cloud device manager.
  • When Windows is configured in German, audio may not pass to Teams / Zoom after upgrading from IntelliMix Room 4.2 to 6.2.
    • Workaround: uninstall and reinstall IntelliMix Room 6.2
  • The VUSB driver may be disabled after upgrading from 4.2 to 6.x
    • Workaround: In Device Manager manually enable the Shure Intellimix Virtual USB Device driver. This configuration will persist on subsequent reboots.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
    • Workaround: restart your computer
  • In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
    • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes 

Compatibility

  • This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
    • Designer 6.2.1
    • ANI22/ANI4IN/ANI4OUT 6.2.0
    • ANIUSB 6.2.14
    • ANIUSB V3 6.2.21
    • MXA310 6.2.0
    • MXA710 6.2.74
    • MXA901-R 6.2.46
    • MXA902 6.2.56
    • MXA910 6.2.0
    • MXA920 6.2.59
    • MXA-MUTE 6.2.6
    • MXN5-C 6.2.6
    • Microflex Wireless 10.0.8
    • P300 6.2.44
6.2.0
20/08/2024
Download not available

Please Read Before Updating

Important

  • To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
  • IntelliMix Room 6.2 is compatible with Designer 6.2 only.
  • When updating to IntelliMix Room 6.2 from previous versions, transmit audio routes from IntelliMix Room may fail to resolve. Please see this FAQ for more information.
  • System API Standalone may have different functionality from the System API version installed with IntelliMix Room. For full System API functionality, please download the latest version of System API Standalone here.

Device Behavior Changes

  • Installer prevents installation when System API Standalone is detected. To install IntelliMix Room, uninstall System API and run the IntelliMix Room installer again.

Improvements

  • AI Deverb DSP Feature
  • Bug fixes
    • Resolved: IntelliMix Room 6.1 is not discoverable in Designer if PC Hostname contains unsupported Unicode characters.
    • Resolved: IntelliMix Room fails to activate a license if PC Hostname contains unsupported Unicode characters.

Known Issues

  • When Windows is configured in German, audio may not pass to Teams / Zoom after upgrading from IntelliMix Room 4.2 to 6.2.
    • Workaround: uninstall and reinstall IntelliMix Room 6.2
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
    • Workaround: restart your computer
  • In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
    • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes 

Compatibility

  • This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
    • Designer 6.2.0
    • ANI22/ANI4IN/ANI4OUT 6.2.0
    • ANIUSB-MATRIX 6.2.6
    • MXA310 6.2.0
    • MXA710 6.2.69
    • MXA901-R 6.2.46
    • MXA902 6.2.50
    • MXA910 6.2.0
    • MXA920 6.2.53
    • MXA-MUTE 6.2.4
    • MXN5-C 6.2.3
    • Microflex Wireless 10.0.8
    • P300 6.2.36
6.1.0
28/05/2024
Download not available

Important

  • To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
  • IntelliMix Room 6.1 is compatible with Designer 6.1 only.
  • When updating to IntelliMix Room 6.1 from previous versions, transmit audio routes from IntelliMix Room may fail to resolve. Please see this FAQ for more information.
  • Stereo AEC is only available in 8-channel configuration of IntelliMix Room. 16-channel license owners can activate their license in 8 channel configuration for Stereo AEC functionality.
  • System API Standalone may have different functionality from the System API version installed with IntelliMix Room. For full System API functionality, please download the latest version of System API Standalone here.
  • System API Standalone cannot be installed on the same machine as IntelliMix Room. If you have installed System API Standalone over IntelliMix Room, please contact Shure support for help with uninstallation.

Device Behavior Changes

  • License activation / deactivation must now be completed via Activate / Deactivate in the tray app, or via Room Setup. Designer no longer manages license activation.

Improvements

  • Now compatible with the Designer 6.1 environment
  • Added support for stereo acoustic echo cancellation (AEC) which can be enabled via the settings menu
  • Implemented secure remote passwords, port-based network authentication, and other security improvements
  • New Device Support (MXA902, MX901-R) in Room Setup

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
    • Workaround: restart your computer
  • In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
    • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes

Compatibility

  • This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
    • Designer 6.1.0
    • ANI22/ANI4IN/ANI4OUT 6.0.41
    • ANIUSB-MATRIX 6.0.41
    • MXA310 6.0.23
    • MXA710 6.0.27
    • MXA901 6.0.39
    • MXA902 6.1.64
    • MXA910 6.0.24
    • MXA920 6.0.39
    • MXA-MUTE 6.0.25
    • MXN5-C 6.0.17
    • Microflex Wireless 10.0.8
    • P300 6.0.41
4.2.0
15/03/2023
Download not available

Important

  • When updating to IntelliMix Room 4.2.0 from any previous version, transmit audio routes from IntelliMix Room may fail to resolve
    • Please see the FAQ for more information
  • If downgrading from 4.0 or later to any previous version, the IntelliMix Room license must be re-activated
  • All existing trial licenses will no longer function with IntelliMix Room 4.0 and later. Instead, use the built-in trial feature offered in version 4.0 and later.
  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later.
  • To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.

Improvements

  • Support for Dante Domain Manager (DDM) enrollment across subnets
  • Support for added hardware revisions

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room
  • When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
  • The USB Mute Synchronization and Call Status features do not properly reflect LED statuses when joining third-party meetings from Microsoft Teams Rooms (MTR) devices.
  • In scenarios where many NICs are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs to enable discovery in Designer software.
  • In scenarios where many audio soundcards are connected to the IntelliMix Room host computer, some of the connected devices may be truncated from PC Input or Output list views within Designer Software. Shure recommends removing or disabling the unneeded audio soundcards.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
    • Workaround: restart your computer
  • In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
    • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes

  • User Guide
  • Installation and Deployment Guide
  • Quick Start Guide
  • This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
    • Designer 4.7.15
    • ANI22/ANI4IN/ANI4OUT 4.7.6
    • ANIUSB-MATRIX 4.7.21
    • MXA310 4.7.8
    • MXA710 1.5.16
    • MXA910 4.7.13
    • MXA-MUTE 1.5.17
    • MXA920 1.5.22
    • Microflex Wireless 10.0.8
    • P300 4.7.21
4.0.0
27/10/2022
Download not available

Important

  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later
  • To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
  • All existing trial licenses will no longer function with IntelliMix Room 4.0 and later. Instead, use the built-in trial feature offered in version 4.0 and later. 

New Features

  • Added the “Room Setup” feature. Configure and optimize IntelliMix Room and connected Shure devices quickly with Shure's recommended settings, directly from the host computer.
  • Improved the free trial experience. Start a trial immediately after installing the software without placing an order.
  • Added support for remote monitoring with the Crestron XiO Cloud platform

Known Issues

  • If downgrading from 4.0 or later to any previous version, the IntelliMix Room license must be re-activated. 
  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
  • The USB Mute Synchronization and Call Status features do not properly reflect LED statuses when joining third-party meetings from Microsoft Teams Rooms (MTR) devices.
  • In scenarios where many NICs are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs to enable discovery in Designer software.
  • In scenarios where many audio soundcards are connected to the IntelliMix Room host computer, some of the connected devices may be truncated from PC Input or Output list views within Designer Software. Shure recommends removing or disabling the unneeded audio soundcards.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality. A restart of the computer resolves the issue.
  • In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized. To resolve this, unenroll and reenroll IntelliMix Room within Dante Domain Manager.

Notes

  • User Guide
  • Installation and Deployment Guide
  • Quick Start Guide
  • This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
    • Designer 4.7.5
    • ANI22/ANI4IN/ANI4OUT 4.7.6
    • ANIUSB-MATRIX 4.7.16
    • MXA310 4.7.8
    • MXA710 1.5.13
    • MXA910 4.7.13
    • MXA-MUTE 1.5.15
    • MXA920 1.3.283
    • Microflex Wireless 10.0.7
    • P300 4.7.11
3.3.0
1/06/2022
Download not available

Important

  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later
  • To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.

New Features and Improvements

  • Added the capability to update IntelliMix Room through Designer Software’s firmware update feature.
  • Added logic device type and EQ contour support for the MXA920 Ceiling Array Microphone.
  • IntelliMix Room now supports Windows 11.
  • Reduced the CPU consumption of the AI Denoiser feature.
  • Reduced the CPU consumption of IntelliMix Room when the Acoustic Echo Cancellation (AEC) and Noise Reduction (NR) features are disabled.
  • Revised the system requirements needed to support IntelliMix Room.
  • Improved the behavior of IntelliMix Room after a paid license has expired. After the grace period, there will be periodic visual and audible license expiration notifications to the user, rather than audio being muted.
  • Added the ability to view the Network Interface Card (NIC) used for license verification within the IntelliMix Room licensing settings page.
  • Improved the user experience to clarify which version of IntelliMix Room was preserved on the computer when canceling an upgrade and performing a “roll back”.
  • Removed Network Throttling as an optional Windows optimization. Instead, Network Throttling is automatically disabled on computer startup. Network Throttling left “on” is known to cause audio performance issues in some scenarios.

Bug Fixes

  • Resolved issues where many audio soundcards connected to the IntelliMix Room host computer could prevent discovery within Designer Software.
  • Resolved issues where audio transmission could be delayed up to 5 minutes after PC restart when using Realtek PC Output devices with Kiosk-type devices.
  • Resolved issues where mute synchronization between IntelliMix Room and the software codec could stop working if the computer was restarted via the removal of the power cable.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
  • The USB Mute Synchronization and Call Status features do not properly reflect LED statuses when joining third-party meetings from Microsoft Teams Rooms (MTR) devices.
  • In scenarios where many NICs are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs to enable discovery in Designer software.
  • In scenarios where many audio soundcards are connected to the IntelliMix Room host computer, some of the connected devices may be truncated from PC Input or Output list views within Designer Software. Shure recommends removing or disabling the unneeded audio soundcards.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality. A restart of the computer resolves the issue.
  • In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized. To resolve this, unenroll and reenroll IntelliMix Room within Dante Domain Manager.

Notes

  • User Guide
  • Installation and Deployment Guide
  • Quick Start Guide
  • This version of IMX Room is compatible with the following recommended software and firmware versions:
    • Designer 4.7.0
    • ANI22/ANI4IN/ANI4OUT 4.7.6
    • ANIUSB-MATRIX 4.7.16
    • MXA310 4.7.8
    • MXA710 1.5.13
    • MXA910 4.7.13
    • MXA-MUTE 1.5.15
    • Microflex Wireless 10.0.6
    • P300 4.7.11
3.2.3
21/02/2022
Download not available

Important

  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later
  • To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.

Bug Fixes

  • Resolved LED mute synchronization issues with Zoom Client for Meetings (5.8.6 and later) and Zoom Rooms (5.9.1 and later).
  • Resolved issues with certain Network Interface Cards (NICs) not being recognized by IntelliMix Room.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
  • In scenarios where many NICs or audio soundcards are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs or audio soundcards to enable discovery in Designer software.
  • In some scenarios where IntelliMix Room is installed onto a kiosk-type device and the PC output is selected as the Realtek audio output, audio will not pass through IntelliMix Room to the Realtek audio output for up to 5 minutes after PC reboot.
  • In some scenarios, especially if rebooting computers via removing the power cable, mute sync between IntelliMix Room and the software codec can stop working. To resolve the issue, disable and re-enable the “HID-compliant headset” found under the “Shure IntelliMix Virtual Audio” USB Input Device within Window’s “Device Manager”.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • When canceling an upgrade of IntelliMix Room and performing a “roll back,” the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
  • If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.

Notes

3.2.1
30/11/2021
Download not available

Important

  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later

Improvements

  • Bug fixes

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
  • In scenarios where many NICs or audio soundcards are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs or audio soundcards to enable discovery in Designer software.
  • In some scenarios where IntelliMix Room is installed onto a kiosk-type device and the PC output is selected as the Realtek audio output, audio will not pass through IntelliMix Room to the Realtek audio output for up to 5 minutes after PC reboot.
  • In some scenarios, especially if rebooting computers via removing the power cable, mute sync between IntelliMix Room and the software codec can stop working. To resolve the issue, disable and re-enable the “HID-compliant headset” found under the “Shure IntelliMix Virtual Audio” USB Input Device within Window’s “Device Manager”.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • When canceling an upgrade of IntelliMix Room and performing a “roll back,” the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
  • If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.

Notes

3.2.0
5/11/2021
Download not available

Important

  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later

New Features and Improvements

  • Added the ability to disable USB mute sync communication with software codec platforms.
  • Improved gain, audio routing, and EQ contour settings when using the Designer ‘Optimize’ feature with IntelliMix Room and Shure microphones
  • Resolved issues where the PC output selection would disappear and stop passing audio after a system sat idle or was rebooted.
  • Improved warning notifications within the system tray application related to the network interface card (NIC) used for license verification.
  • Enhanced the error and crash reporting capabilities.
  • Improved the user experience of uninstalling or resetting IntelliMix Room to its default settings while there is an active license.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
  • In scenarios where many NICs or audio soundcards are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs or audio soundcards to enable discovery in Designer software.
  • In some scenarios where IntelliMix Room is installed onto a kiosk-type device and the PC output is selected as the Realtek audio output, audio will not pass through IntelliMix Room to the Realtek audio output for up to 5 minutes after PC reboot.
  • In some scenarios, especially if rebooting computers via removing the power cable, mute sync between IntelliMix Room and the software codec can stop working. To resolve the issue, disable and re-enable the “HID-compliant headset” found under the “Shure IntelliMix Virtual Audio” USB Input Device within Window’s “Device Manager”.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • When canceling an upgrade of IntelliMix Room and performing a “roll back,” the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
  • If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.

Notes

3.1.0
15/09/2021
Download not available

Important 

  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

New Features and Improvements  

  • Added Shure’s proprietary AI Denoiser algorithm to IntelliMix Room’s automixer output
  • Reduced IntelliMix Room’s transmit and receive Dante transport latencies by 5ms each.
  • Reduced IntelliMix Room’s internal latency to Dante outputs by 10 ms. This does not include the Dante latency mentioned directly above.
  • Reduced the PC output latency by 21 ms.
  • Improved the user experience and accessibility of the system tray application after performing a factory reset of IntelliMix Room.
  • Resolved issues related to sharing project files with networked audio encryption in Designer software.
  • Improved the stability of IntelliMix Room’s virtual USB driver

Known Issues 

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • If you renew a license, IntelliMix Room uses the 90-day grace period from the expired license before starting the new license term. You'll see a license expiration notification during the 90-day grace period.
  • In some scenarios, especially if rebooting computers via removing the power cable, mute sync between IntelliMix Room and the software codec can stop working. To resolve the issue, disable and re-enable the “HID-compliant headset” found under the “Shure IntelliMix Virtual Audio” USB Input Device within Window’s “Device Manager”.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • Performing a factory reset of IntelliMix Room clears the user event logs.
  • When canceling an upgrade of IntelliMix Room and performing a “roll back,” the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
  • If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.
  • If using a default web browser other than Microsoft Edge, the log submission form triggered by the “report a problem” feature may not appear. If this happens, please visit software-logs.shure.com directly to submit the logs to Shure.
  • If uninstalling IntelliMix Room, the user must reboot the computer before re-installing any version of IntelliMix Room.

Notes

3.0.4
29/04/2021
Download not available

Important

  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

Improvements

  • Changed the recommended and minimum hardware specifications needed to run IntelliMix Room
  • Improved IntelliMix Room license verification to only require activation with the internet one time
  • Extended device password protection to the System Tray Application
  • Added the ability for users to restore PC optimizations upon uninstallation of IntelliMix Room
  • Added support for Windows 10 Education and Windows 10 Pro Education
  • Fixed crashing issues that happened due to port conflicts with other software or hardware interfaces
  • Improved the stability of the IntelliMix Room installer when targeting non-English Windows 10 editions
  • General stability improvements preventing issues with IntelliMix Room during computer startup

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • Performing a factory reset of IntelliMix Room clears the user event logs.
  • Performing a factory reset of IntelliMix Room from the System Tray Application requires the user to manually close and reopen the System Tray Application.
  • When canceling an upgrade of IntelliMix Room and performing a “roll back”, the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
  • If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.
  • If using a default web browser other than Microsoft Edge, the log submission form triggered by the “report a problem” feature may not appear. If this happens, please visit software-logs.shure.com directly to submit the logs to Shure.
  • If you have problems pushing Dante routes to IntelliMix Room from a shared Designer project file, see if the Designer files use network audio encryption. If so, reboot the computer running IntelliMix Room to fix the issue.

Notes

3.0.1
23/02/2021
Download not available

Important

  • If currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

Improvements

  • Performance optimizations that improve stability of IntelliMix Room on lower-tier computers.
  • Addition of mute sync and call status capability with supported video conferencing platforms.
  • Command strings were added to control the gain and routing of Matrix Mixer cross points.
  • Added the ability to route PC Input to PC Output via the Matrix Mixer.
  • Improvements were made to the network settings page within the system tray application to handle disconnected or disabled Network Interface Cards (NICs).
  • Release date was added to the system tray application software update notifications.
  • Improvements were made to the system tray application notifying users if there are internet connectivity issues while trying to trigger a software update.
  • Security improvements regarding software update from the system tray application.
  • Added the ability to show/hide the license ID for IntelliMix Room within the system tray application.

Bug Fixes

  • Resolved an issue with automatic check for updates during installation of IntelliMix Room.
  • Uninstaller improvements preventing false-positive virus detection with Mcafee, Symantec, and Rising endpoint protection software.
  • Resolved issues with Realtek drivers needing to be re-selected as the PC I/O device in IntelliMix Room after Realtek driver updates.
  • Resolved issues with version reporting in Designer software.
  • Installer improvement notifying user if installation cannot be completed due to issues with PowerShell, as opposed to claiming that there is no solid-state drive (SSD) detected even if the system drive is an SSD.
  • Resolved audio performance issues introduced by system stress of high-definition video peripherals such as cameras, displays, and screen sharing.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • IntelliMix Room occasionally uses more resources on Dell XPS Laptops.
  • Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • In some situations, the “IntelliMix Virtual Audio” audio driver can be left on the operating system after the uninstallation of IntelliMix Room. A reboot of the system resolves the issue.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • Performing a factory reset of IntelliMix Room will clear the user event logs.

Notes

2.0.2
20/10/2020
Download not available

Bug Fixes

  • Resolved issues regarding network errors encountered during computer power up that could prevent IntelliMix Room from starting up correctly and being discovered in Designer software
  • Resolved issues regarding demo licenses becoming deactivated without persistent internet connection for 7 days.
  • Resolved issues where IntelliMix Room could not be discovered for up to 5 minutes after the IntelliMix Room host computer was restarted without internet access.
  • Resolved issues where improper prompts were shown to the user when attempting to activate an IntelliMix Room endpoint with a license ID without enough available licenses.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • Presets saved while using IntelliMix Room 2.x or later cannot be used with IntelliMix Room 1.0.4.2.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • IntelliMix Room occasionally uses more resources on Dell XPS Laptops.
  • Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • If using the built-in Realtek driver for a PC input or output device in IntelliMix Room, you may need to reselect the PC input or output device after updating the Realtek driver. Realtek drivers are commonly included in Windows updates.
  • In some scenarios where PowerShell is not configured properly on a computer, IntelliMix Room will fail to install and warn the user that there no solid-state drive (SSD) detected, even if the system drive is an SSD. If this occurs, confirm PowerShell is listed in your system “PATH” environment variables and retry the installation.
  • In some scenarios, an asterisk will appear next to the version number of IntelliMix Room in Designer Software. This does not impact functionality of either piece of software and can be ignored.

Notes

2.0.1
22/07/2020
Download not available

New Features

  • Software update improvements that allow the user to check for updates to IntelliMix Room software directly from the IntelliMix Room Tray Application
  • Acoustic Echo Cancellation (AEC) improvements that allow for the use of reinforcement systems with longer latencies, without causing AEC problems or audio artifacts
  • Addition of a “report a problem” button within the IntelliMix Room Tray Application that allows users to easily send diagnostic logs to Shure if needed
  • Support for the MXA710 linear array, MXN5-C Networked Loudspeaker, and MXA MUTE Network Button
  • Addition of some licensing command string properties
  • Support for Windows 10 version 2004 (Build 19041)
  • Addition of a licensing network interface (NIC) selection option during the installation process

Bug Fixes

  • PC I/O “None” selection was added to Designer Software as a configuration option for IntelliMix Room PC Input and Output
  • Resolved issues with the installation of the Virtual Audio Driver
  • Resolved issues where the IntelliMix Room Tray Application would not automatically run
  • Resolved an issue where changing the channel count of an installation did not reset the Dante output channel names
  • Resolved a Shure Audio Encryption issue where channels without established Dante audio routes displayed a "key error"
  • Improved localization of the IntelliMix Room Tray Application
  • Resolved an issue around changing the channel count of an activated IntelliMix Room instance.

Known Issues

  • The use of packet scanning security software may cause audio performance issues with IntelliMix Room.
  • Presets saved in IntelliMix V2.0 cannot be utilized with IntelliMix Room V1.0.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before utilizing the paid license.
  • When using Dante Domain Manager (DDM) and the permissions configuration for the devicefor the device is set to “prevent”are set to read only or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name, as seen in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Discovery of IntelliMix Room within Designer software can take up to 5 minutes if IntelliMix Room is restarted without internet access.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and abides by Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • It’s been seen that IntelliMix Room can utilize more resources on specific computer models (Dell XPS Laptops)
  • Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
  • When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue

Notes

1.0.4
12/02/2020
Download not available

Initial Release

 

 

 

 

 

 

 

 

Known Issues

  • The use of packet scanning security software may cause audio performance issues with IntelliMix Room.
  • When transitioning from a trial license to a paid license, the total trial term will be used unless the user manually deactivates and reactivates the endpoint using Designer software.
  • In some circumstances, the system tray application will not run automatically. Navigate to C:\Program Files\Shure\IntelliMixRoom and run the “IntelliMixRoomTrayApp.exe”. This only needs to be done once per instance of IntelliMix Room.
  • When using Dante Domain Manager (DDM) and the permissions for the device are set to read only or the DDM server is offline, you can still update IntelliMix Room.
  • If you change the channel count of an installation, the Dante output channel names do not change.
  • When using Shure Networked Audio Encryption, you'll see a "key error" for channels without established Dante audio routes. This does not affect device performance and can be ignored.
  • Some text in the system tray application only appears in English.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name, as seen in Dante Controller. The Shure device name stays the same.
  • If experiencing issues changing the channel count of an IMX Room instance within Designer Software, deactivate the IMX Room instance first, then change the channel count and re-activate.

Notes

  • User Guide
  • Installation and Deployment Guide
  • Quick Start Guide
  • System requirements
    • Windows 10 Pro, Enterprise, or IoT Enterprise (64 bit)
    • Processor: i5 quad core 1.9 GHz minimum
    • 8 GB RAM minimum
    • Solid state drive
  • IMX Room 1.0 is compatible with the following software and firmware versions:
    • Designer 4.1
    • MXA910 4.1.41
    • MXA310 4.1.37
    • P300 4.1.11
    • ANIUSB-MATRIX 4.1.39
    • ANI22 4.1.39
    • ANI4IN 4.1.39
    • ANI4OUT 4.1.39
    • Microflex Wireless 8.0.3

Associated products

IntelliMix® Room

IntelliMix® Room

IntelliMix® Room es un software de procesamiento digital de señales (DSP) que optimiza los micrófonos en red de Shure utilizados con software de videoconferencias.