Software & Firmware Archives

These release notes cover the following models: 

• MXW1X/2X/6X Transmitters
• MXWAPXD2 Access Point Transceiver

New Features

• Button-Lock option via the Component User Interface (CUI) to selectively enable/disable the hardware buttons on the APXD2 for:
  • Linking Mics to audio channels - [link] Button
  • Changing System Preset Modes [mode] - Button
• J-DECT frequency band availability. This frequency band (Japan-DECT or J-DECT) enables the operation of MXW neXt2 in Japan.
• https secure connection enhancement. Upgrading the network connectivity from the APXD2 to the https secure standard.
• *Please see related additional info in the Important section below

Improvements

• Various system stability improvements and performance enhancements

Known Issues

• Transmitters overestimate temporarily or take longer to estimate battery time remaining
• MXWAPXD2 UI not reporting the same battery time remaining compared to transmitters
• MXWAPXD2 UI Lights settings toggle switches are not functional
• Sometimes MXWAPXD2 UI rejects the correct passphrase
• Transmitter does not clear linked APXD2 name during interrupted mic linking (when transmitter is removed during linking process)
• When updating to this firmware, transmitters will lose their linking status and need to be re-linked

Notes

• User Guide
• Command Strings
• Learn more about connecting via web browser in our FAQ

Compatibility

• To operate this version of MXW neXt with other Shure networked systems, see the following list of recommended software and firmware versions:
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Important

• Please review the information below regarding upgrading to a more secure, encrypted https
• Protocol for network-based connection to our browser-based CUI will display a message stating "Your connection is not private" upon the first connection attempt. This is expected behavior and does NOT indicate any security risk. Quite the opposite is the case – once the steps below have been carried out after installing this F/W upgrade – the network communications to the CUI from a network-connected browser will be MORE secure due to the https encryption.
• Please proceed by following these steps:
  1. Click ADVANCED to get to the next pop-up window below.
  2. Select “Continue to [IP-address of the APXD2] (unsafe) to open the CUI in an encrypted browser window using the https protocol.
  3. In subsequent connections to the CUI, the IP address of the device to be connected to can be found in the Shure Update Utility. Please copy this address found in SUU into your browser address window and add “ https:// “  in front of it to open the CUI of your chosen device.
  4. You will now see the CUI with the “Not Secure“ warning next to the address field. Despite this warning, the connection to the APXD2 is now more secure compared to the previous http connection before the update.
• We are currently working on improving this workflow to become more intuitive again, but we depend on external agencies to process our https certification and make it available automatically.

Improvements

• Bug fixes

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• This app is compatible with Android 12 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Bug fixes

Known Issues

• The app can play files that are stored in the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Bug fixes

Notes

• User Guides
  • MoveMic
  • MV7+
  • MV7
  • MV88+
  • MV88
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7+
  • MV7
  • MV88+
  • MV88
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

New Features

• Lock Monitor Mode
  • Option to use a PIN code to lock the Monitor Only Mode, preventing unauthorized changes to your file for installations with multiple users and different permission levels
  • Enter a 4-digit numerical PIN in Preferences. You will need to enter the same PIN to exit Monitor Only mode and regain editing capabilities.  
• Updated equipment profiles
  • Sound Devices: A20-RX and A20-Nexus models
  • Wisycom: MTK952 and MTK982 models

Improvements

• Modal/popup/alerts windows
  • Reverting to previous WWB behavior, you can resolve issues in the main WWB window without closing alerts or popups windows
• IP Address Sort Order Improvements
  • Now, IP Addresses in the Inventory sort in either ascending or descending numerical order. 
  • Example:

Bug Fixes

• Files from the Anritsu spectrum analyzer (.spa format) now import successfully even when no device model is included in the file data
• For ULXD receivers, the encryption mode will now display correctly after merging virtual devices with online devices. 
• When using Timeline for devices in Frequency Diversity mode, separate events are logged only for channels that have a change to the FD Lock state
• Fixed various issues involving Axient Digital in FD-C mode, including mixed use of the frequency and group/channel widgets and deploying frequencies to virtual devices
• ULX-D receivers updating from firmware 2.0.28 or earlier no longer trigger a Settings Conflict in WWB
• A virtual and online device with different transmission mode settings can now be merged and resolved with settings conflicts dialog like any other device property
• WWB no longer creates extra Event Log entries with device parameters and values as that device comes online
• WWB no longer erroneously displays an empty frequency list in certain circumstances after deploying frequencies to a spectrum manager, disconnecting from the network and deleting all inventory. 

Known Issues

• When Monitor-only mode enabled and application closed, double clicking a show file to launch the app may not open successfully.
  • Workaround: Close and relaunch WWB. Go to File > Load show file to open the file
• SLX Analog and ULX Analog frequencies in Master List mode cannot be manually entered in the Coordination Workspace. They can, however, be coordinated and analyzed.

Notes

• User Guide
• WWB 6.15.x and WWB7 can be installed on the same machine but cannot run at the same time. 
• The following features are no longer supported in WWB7 (please use WWB 6.15.x if these features are required):
  • Online UHF-R control and monitoring
  • Frequency Conversion (e.g., converting a J50 receiver to J50A).
  • Import and export inventory
• Opening show files created with older versions of Wireless Workbench may result in the Settings Conflicts dialog opening once the file has loaded. This is due to newly supported hardware parameters that have been introduced with updated firmware versions. To maintain all settings from the show file, select "Keep all settings from: Wireless Workbench."

Compatibility

• Windows
  • Windows 10, Intel only
  • Windows 11, Intel only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon
• To operate this version of Wireless Workbench with other Shure products, reference the following list of recommended versions:
  • Axient Digital 1.4.15
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.9
  • QLXD 2.7.1
  • SLXD 1.2.13
  • ULXD 2.8.7
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.8.6
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.5
  • ShurePlus Channels iOS 1.6.1
  • ShurePlus Channels Android 1.6.2

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7+
  • MV7
  • MV88+
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with Android 12 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Bug fixes

Known Issues

• Intermittent issue found on some Google Pixel devices where recordings are not auto-saved when the device powers off due to low battery

Notes

• User Guides
  • MoveMic
  • MV7+
  • MV7
  • MV88+
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with Android 11 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Overview

• This release introduces support for the following features and improvements:
  • Backtrace Support
  • AI Deverb for IMXR
  • Block FW downgrade
  • MXA710 Ceiling Height Coverage
  • Virtual Acoustic Boundary for MXA920
  • "Auto Position" of manual coverage lobes
  • Automixer VAD for MXA920, MXA902, MXA901, MXA710
  • Auto NR / Auto NLP VAD for MXA920, MXA902, MXA901, MXA710
  • Device API toggle (MXA902 has a FW dependency, but FE is a common code)
  • Application features for Autoroute options, Escape key, Lobe mute gain indications)
  • Align default file save location for all places, where the user can select location and name

Bug Fixes

• Defect ID 8088: Shure Control IP Configurations not usable
• Defect ID 8089: Device Presets, restore default settings is not working properly.
• Defect ID 6477: Device Presets P300, it's possible to start Import or Clear or Apply several presets at the same time
• Defect ID 7171: Routing warning snack bar is not displayed for unlicensed IMXR DDM locked device.
• Defect ID 6920: Device settings are not persisting after an import preset for MXA902-S device
• Defect ID 7058:  Changes of MIC optimization mode is not reflecting on P300 Live device after device import
• Defect ID 7466: RDF file opened after deployment did not load properly
• Defect ID 6298:  Coverage area "jumps" when resized in Online room
• Defect ID 6429: Stepper button is missing for gain field coverage property panel
• Defect ID 6291:  Rebooting the device fails with the error message "Failed to reboot device" when clicking on the "Reboot Now" button.
• Defect ID 6460: Delay on password selection when deploying mixed password case rooms
• Defect ID 6388: Filtered devices in online devices page is not persisting after switch views
• Defect ID 6293:  Intermittent, Clear Room Failure and Inconsistent Display
• Defect ID 6220:  Deployment failure when pushing name to Dante devices with MXA901-R

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 12.7.5 minimum (Monterey, Ventura, Sonoma)
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware from release 4.X / 5.X using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 6.2.0
  • ANIUSB 6.2.6
  • MXA310 6.2.0
  • MXA710 6.2.69
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXA-MUTE 6.2.4
  • MXN5-C 6.2.3
  • P300 6.2.36
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• It is highly recommended to remember or keep records of your device passphrases for future reference
• It is highly recommended that your device credentials (passphrases) be stored in a secured system

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    • Open Designer 4.X
    • Go to “my projects”
    • Click on the 3 dots in right side of your project – select “Export”
    • A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6:
    • Open Designer 6
    • Go to “File -> Open”
    • Navigate to and select <your_project_name>.dprj
    • Import file dialog appears – click “Choose save location”
    • Select a folder where the converted room files should be stored e.g <my_rooms>
    • Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    • Select all the rooms that you want to import
    • Click on “Open selected rooms”
    • All rooms selected are now opened in their own tab
    • All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• Defect Description: Under heavy load in a larger network with ANIUSB, MXA920-S, MXN5-C, and MXA-MUTE, it may take over 10 seconds to auto route the virtual devices.
  • Workaround: Relaunch auto route task
• Designer may freeze on MacOS with Sonoma and Windows 10, if left idle for a long duration (e.g. overnight), and user is not able perform any operation in application
  • Workaround: Quit the application using activity monitor and relaunch the application
• Automatic conflict resolution is not happening in empty online rooms. This issue occurs after clearing an offline room (room containing only offline P300 and MXA310 devices). If an online device is added to the previously cleared empty room and a removed offline device comes back online, the room will enter the conflicted state and not resolve automatically.
  • Workaround: Plug back device to get authenticated to exhibit proper icon
• Devices that use the Audinate Dante Ultimo platform appear locked when in a Domain. Whenever an ANIUSB, MXA310, MXN5-C device is added to a DDM domain it appears as locked even when the controller permissions allow users to make changes. The user is unable to deploy, enable encryption or make any Dante related changes.
  • Workaround: Remove device from domain, perform needed tasks such as deploy, update Dante properties, etc., and then add back to domain
• Creating a room and adding devices, setting a password, and then attempting to import presets for an individual device creates an authentication loop where the user no longer can access the device.
  • Workaround: Restart Designer
• When adding virtual devices into a room, deploying 60 devices may cause Device Discovery to crash
  • Workaround: Deployment should be done without delay
• Only one room is displayed in Online rooms list when multiple devices with same room are created
  • Workaround: If this issue occurs, contact Shure support
• The preset slot should get into conflict state because the missing device which is back online has different preset name in slot 1 when compared to other online devices in the room.
  • Workaround: If this issue occurs, contact Shure support
• When using auto position for MXA920-S, if the user starts and cancels the listen operation prior to auto position completing, the auto position may fail.
  • Workaround: If this issue occurs, contact Shure support
• When a design file in Designer 6.1 with MXA710 (with presets saved) is opened in Designer 6.2, rotation value is not retained.
  • Workaround: If this issue occurs, contact Shure support
• Devices password state changed to locked state even if they are unlocked in set password step during deployment
  • Workaround: If this issue occurs, contact Shure support
• The following devices are getting initialized after downgrade: MXA-Mute, MXA310, MXA910, MXA920-S, MXN5-C, IMXR and P300
  • Workaround: If this issue occurs, contact Shure support

Notes

• User Guide
• Web UI is now accessible via HTTPS. For more information, see our FAQ.
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/

Improvements

• Support for 6.2 firmware devices
• Bug fixes

Known Issues

• On large networks of 100+ devices, first queries of devices may return a “deadline exceeded” error. To work around, query the devices again.
• Subscriptions to AudioChannelGainEvent will return duplicative responses for MXA901, MXA902, and MXA920 devices.
• Subscriptions to FirmwareUpdateProgressEvent on MXA310 will skip TRANSFERRING_FILES and INSTALLING stages. Only PENDING and COMPLETE will be returned.
• Subscriptions to UserPresetEvent will return duplicative responses upon a save event.
• Attempting to set channel mute to false for MXWAPXD2 will return a 500 instead of a 400 error.
  • Workaround: To configure an individual channel mute state, do so via the mute properties of the transmitter.

Platform Requirements

• Supported Operating Systems
  • Windows 10, 11 or Windows Server 2016, 2019, 2022
• Hardware Requirements
  • Minimum:
    • Dual Core 64-bit Intel or AMD processor
    • 2GB RAM
  • Recommended:
    • 64-bit Intel or AMD processor
    • 8GB RAM

Notes

• Quick Start Guide
• API Documentation

Compatibility

• Whenever possible, upgrade to the latest supported firmware version to take advantage of new features and system improvements.
• All previously released firmware versions support Device Discovery and Firmware Update
• To operate this version of System API with feature interactivity, see the following list of Shure devices and firmware versions:

          **Only supports connectivity with SystemAPI when docked in SBC250/450/850 charger(s).