Software & Firmware Archives

Improvement

• User interface improvements related to RF overload conditions

Notes

• AD4Q version 1.0.27 is compatible with AD4Q devices on version 1.0.27 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4Q version 1.0.27 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 Transmitters 1.0.21
  • Axient Digital AD4Q Receivers 1.0.27
  • Axient AXT600 Spectrum Manager 2.0.27
  • SBRC Shure Battery Rack Charger 1.0.1
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

Improvement

• User interface improvements related to RF overload conditions

Notes

• AD4D version 1.0.27 is compatible with AD4D devices on version 1.0.27 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4D version 1.0.27 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 Transmitters 1.0.21
  • Axient Digital AD4Q Receivers 1.0.27
  • Axient AXT600 Spectrum Manager 2.0.27
  • SBRC Shure Battery Rack Charger 1.0.1
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

September 5, 2018 Update: Version 2.4.2 supports the Axient Digital frequency band R52 for Israel (794 MHz - 806 MHz)

June 6, 2018 Update: Version 2.4.2 supports the SBC220 2-Bay Networked Charging Station.

May 22, 2018 Update: Version 2.4.2 added support for new frequency bands:

• Axient
  • US: 578 MHz – 608 MHz (J5A)
  • US: 653 MHz – 663 MHz (L3A)
• QLX-D
  • US: 572 MHz – 616 MHz (J50A)
  • US: 653 MHz – 663 MHz (L50A)
• ULX-D
  • US: 572 MHz – 616 MHz (J50A)
  • US: 653 MHz – 663 MHz (L50A)
• ULXD6/8
  • US: 632 MHz – 696 MHz (L50)
• PSM1000
  • US: 554 MHz – 616 MHz (J8A)
  • US: 653 MHz – 663 MHz (L8A)

Release Date: 3/20/2018

IMPORTANT

To update Shure Update Utility version 2.4 or earlier to version 2.4.2, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Support for macOS High Sierra (10.13)
• Support for the following products:
  • GLD4R Wireless Receiver
  • UA846Z2 Frequency Manager
  • SBC250 Networked Charging Station

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1:
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit macOS 10.10-10.12
  • Previous versions
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 will not automatically detect new versions.
• 32-Bit Windows
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that supports 32-bit systems.
  • Shure Update Utility version 2.4.2 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12 or earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
     • QLXD4 Receivers 2.1.5
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

NOTES

• The software is supported on the following operating systems:
  • Windows 7, 8, and 10
  • Mac OS X El Capitan (10.11), Sierra (10.12), and High Sierra (10.13)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, like GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB terminal of the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

Improvements

• Bug fixes, including for an issue where in-app emails were not responsive

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. These are due to an issue that was introduced with the release of these phone models in November, 2017. Apple has resolved the issue and scheduled the fix for an upcoming release.
• In iOS 11.0, the iPhone would not always recognize when an MV88 microphone was connected. If you are experiencing this issue, please upgrade to iOS version 11.1 or higher.
• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 10.0 or later, but upgrading to iOS 11.3 is strongly recommended. Compatible with iPhone, iPad, and iPod touch.

Initial Release

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. These are due to an issue that was introduced with the release of these phone models in November, 2017. Until issues with how these devices communicate with USB microphones are fixed by Apple, we're unable to resolve this. We have reported this problem to Apple and are working with them to find a solution.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• A small percentage of users may receive a numerical error message while recording, such as "-1" or "66570." These messages occur when there was an error writing to the device and are related to Apple's new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn't resolve the issues, doing a full restore from iTunes, consisting of a backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.1 or later

Improvements

• Visual improvements for iPhone X
• Bug fixes

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. These are due to an issue that was introduced with the release of these phone models in November, 2017. Until issues with how these devices communicate with USB microphones are fixed by Apple, we’re unable to resolve this. We have reported this problem to Apple and are working with them to find a solution.
• In iOS 11.0, the iPhone would not always recognize when an MV88 microphone was connected. If you are experiencing this issue, please upgrade to iOS version 11.1 or higher.
• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Improvement

• Added power supply fail-safe protection

Notes

• AD4Q version 1.0.24 is compatible with AD4Q devices on version 1.0.24 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4Q version 1.0.24 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 Transmitters 1.0.21
  • Axient Digital AD4Q Receivers 1.0.24
  • Axient AXT600 Spectrum Manager 2.0.27
  • SBRC Shure Battery Rack Charger 1.0.1
  • Shure Update Utility 2.4.1
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

Improvement

• Added power supply fail-safe protection

Notes

• AD4D version 1.0.24 is compatible with AD4D devices on version 1.0.24 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4D version 1.0.24 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 Transmitters 1.0.21
  • Axient Digital AD4Q Receivers 1.0.24
  • Axient AXT600 Spectrum Manager 2.0.27
  • SBRC Shure Battery Rack Charger 1.0.1
  • Shure Update Utility 2.4.1
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

Upgrades and Licenses

• This version is used to upgrade from all previous SW6000 versions, however it cannot be used to upgrade systems using CU 6005, CU 6010 or CU 6011 Central Units
• This version is compatible with SW6000 Software License file v1.7 only
• No new SW6000 license is needed if upgrading from SW6000 v6.0.xxx or later versions
• A new SW6000 license is needed if upgrading from SW6000 v5.8.xxx or previous versions

New Features

CAA

• Agenda item durations added - meeting start time used for agenda item start time
• Added Email field to Participants table
• Vote results tab in Agenda is now available if license SW6000-VOTE is available – dependency is removed from license SW6000-ADV

CUA

• Agenda screen displays start time for agenda items (CUA config dependent)
• Added Agenda Time extension control – enabling ‘Auto Update’ feature - Agenda item start time and start time for subsequent agenda items is updated when the subject is set active first time
• Manual Entered Vote results now support 'Unanimous' voting

Beta support for Pre-request to Speak

• Those features require that two dll's are copied to the "Conference Administrator Application\ImportExport" folder (Newtonsoft.Json.dll WebMeetingIntegration.dll).

CAA

• Agenda – support for pre-meeting speak requests for agenda items

CUA

• Agenda – setting an agenda item active populates the pre-meeting request list for the agenda item

Beta support for MXC products

CAA

• Support for ACR1281U-C1 Dual programmer (programs dual interface cards with NFC/Chip interface and CC 6010 cards with Chip interface)
• Support for ACR1252U-M1 (programs dual interface cards with NFC/Chip interface)

CUI

• Beta support for MXC615/MXC620/MXC630 units

Bug Fixes

This section lists the major bugs, where corrections have been made.

Installer

• Fixed a Customer Reported database upgrade error – Collation error

CUA

• Fixed an error
  • where the Microphone speak button state could get out of sync if a replace unit was done including an open microphone unit
  • where scrolling up/down in a large agenda can end up where the line separating the subjects is not being displayed
  • where using the CAA to change speak priority for a meeting role with no active meeting
  • can cause a CUA exception – displayed in system messages
  • where the Last 5 speakers list should be cleared on conference start/stop
  • where the Group speech time is not updated correctly after pause and resume of a meeting
  • where the Total Seat value displayed can be incorrect. Number of seats in seat table used by a meeting is displayed – technician seat types should be excluded in count
  • where the text color for result values is hardcoded – should be configurable
  • when using the mimic to log in a user, the suggested roles for a selected participant is taken from the participant table – should be taken from participant seat table if a table is used for the meeting. Login pop-up should be centred on mimic – placed on top of CUA if mimic is moved to secondary screen
  • where the name displayed for a participant does not reflect the meeting role if the participant is logged in using a different meeting role from the mimic
  • for a meeting with a participant list, where a participant that’s logged out from the mimic is not added to the ‘Participants not present’ list
  • where a participant in the Microphones Control -> Participant List -> Participant Info is displayed with incorrect show name if the participant has been logged in with a Participant Role other than the default for the participant. Resolution is to only show participant name in Participant Info
  • where a participant in the Microphones Control -> Participant List logged in with no speaking rights are not displayed in this. Same problem when no conference is active for microphone units with no speaking right assigned

CAA

• Fixed an error
  • where deleting all CDA displays can make it impossible to add a new CDA display
  • in the Conference Log report, where the report does not show speaker stop time, if speaker was active at meeting stop
  • where the subject title in Agenda Master/Detail view of agenda is not in sync
  • allowing the user to enter special characters in search field in Labels screen
  • in various screens with filter functionality – [Delete] button must be disabled when the search has no results
  • in Meeting Displays (CDA) where filtering and adding a new CDA display, while filter has no results, can result in a blank entry when filter is removed
  • in Meeting Displays (CDA) where the Update button is not enabled when changing values for numeric controls – e.g. instance
  • in various screens with filter functionality – Support using special characters in filter)
  • in various labels e.g. Delegate (User Type) is changed to Participants (Meeting Role) in speech time configuration
  • where a meeting re-import should not overwrite a stop date configured as future date
  • making the filter to correctly filter on start/stop date of meetings
  • in the Subject Vote Report, where Group sorting must be taken into account
  • in the Conference Units window, where clicking Add Unit after doing a microphone scan results in an error
  • in the Participant Table Window, where using the button [Generate] for the field Login Code, correctly generates a new login code, but entry is not marked as updated and the [Update] and [Cancel] buttons are not enabled

Notes

SW6000 and DCS 6000 Compatibility Chart

*****
UPDATE: February 28, 2019: SystemOn 3.0.1 does not support ULX-D devices on version 2.3.21. These devices will be supported in an upcoming version.

UPDATE: November 7, 2018: SystemOn 3.0.1 supports ULX-D devices updated to version 2.3.4, but does not support new hardware revisions of ULX-D on version 2.3.4.

*****

KNOWN ISSUE

SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible" for firmware versions that it does not support.

To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:

• SCM810 1.3.3
• ULX-D 1.7.34 - 2.3.4
  • ULX-D J50A or L50A frequency bands are not supported
  • ULX-D new hardware revisions are not supported
• MXW 4.0.6 – 6.0.3

UPDATE: October 30, 2018: SystemOn 3.0.1 supports MXW version 6.0.3; however, it will incorrectly warn “Check system requirements, your current firmware version may not be confirmed compatible.”

To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:

• SCM820 1.3.3
• ULX-D 1.7.34 - 2.2.24
  • ULX-D J50A or L50A frequency bands are not supported
• MXW 4.0.6 – 6.0.3

UPDATE: June 20, 2018: SystemOn will notify users that ULX-D 2.2.24 may not be compatible; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1.

UPDATE: June 13, 2018:

• SystemOn 3.0.1 supports MXW 5.2.2. However, SystemOn will incorrectly warn “Check system requirements, your current firmware version may not be confirmed compatible.” Please disregard this warning.
• MXW 5.2.2 fixes a previous issue where MXW microphones could take more than one minute to be discovered.
• The improvement made to SystemOn 3.0.1, where the time to report missing devices was increased to 3-4 minutes, may remain 1 minute.

*****

Release Date: 12/18/2017

Improvements

• Compatibility with MXW version 5.1.26
• The time before reporting missing devices has been increased to 3-4 minutes to reduce false notifications

Known Issues

• Discovering MXW microphones may take more than 1 minute
• ULX-D Users may receive duplicate SMS notifications
• Metering quality for a single location with greater than 32 devices
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
• For non-English users setting up SMS notifications, the Senders Phone Number field doesn’t show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.

Notes

• To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:
  • SCM820 1.3.3
  • ULX-D 1.7.34 - 2.1.16
  • MXW 4.0.6 - 5.1.26
• Please report SystemOn performance issues on any browser to Shure Support.
• For help and troubleshooting, go to the SystemOn User Guide or FAQs