Software & Firmware Archives

Improvements

• Bug fixes

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. iOS 11.3 includes a fix for this issue, so we strongly suggest that all users with either of these phones upgrade to the latest version of iOS.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.1 or later

Important

• This version is used to upgrade from all previous SW6000 versions, however it cannot be used to upgrade systems using CU 6005, CU 6010 or CU 6011 Central Units
• This version is compatible with SW6000 Software License file v1.7 only
• No new SW6000 license is needed if upgrading from SW6000 v6.0.xxx or later versions
• A new SW6000 license is needed if upgrading from SW6000 v5.8.xxx or previous versions

New Features

CUI

• Support for MXC615, MXC620, MXC630, MXC620-F and MXC630-F units

Beta support for MXC products

CUI

• Beta (limited) support for MXC640, MXCMIU, MXCIC and MXCSIGN

Bug Fixes

CUA

• Manual or Unanimous voting results entered manually result in an error in the variable “TotalVotes,” which is set to 0 when the result is applied
• When starting the CUA application, the application does not correctly initialize Delegate Vote Status with the number of people logged in until a login or logout is performed
• The Voting Time extension control is unavailable for meetings using conference mode “No Login”
• Agenda Time/Auto update is unintentionally under license control – SW6000-ADV
• Interim voting results may be unavailable on some CUAs during the first voting session after CUA starts up

CAA

• Only a subset of name signs are cleared and show as paired after registration
• In the Equipment > Name Signs window, it’s necessary to press the [Delete All] button twice to delete all Name Signs
• If an entry in the CAA/Meeting/Seat Table is empty, this entry won’t be visible in the CAA/Meeting/Agenda/Speak Requests/Participants List

CDA

• The application may crash when using multiple monitors if the primary monitor is not first in the list of monitors in Windows

Notes

• SW6000 and DCS 6000 Compatibility Chart

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

Important

• This firmware release can be used to upgrade units in a DDS 5900 or a DCS 6000 systems using CU 5905, CU 6105, CU 6110 or DIS CCU Central Units.
• CU 6000, CU 6005, CU 6010 and CU 6011 Central Units are not supported in this release.
• DIS FUU Firmware Upgrade Utility is required to upgrade devices.

New Feature

• DCS 6000 (DIS CCU) and CU61XX: Support for Microflex Complete MXC615, MXC620, MXC620-F, MXC630, and MXC630-F

Improvements

• Bug fixes for DC 6990 P
• Delegate devices incorrectly handles Mic On in Manual + Reply Mode
• Speech time is not reset after microphone is turned off
• Devices may not display delegate name on Welcome screen
• Exclusive requests behave incorrectly between two devices set as Chairman

Notes

• DCS 6000 and SW6000 compatibility chart
• DCS firmware compatibility chart
• Microflex Complete and DCS 6000 firmware files are packaged together in the same download file. In the Firmware Upgrade Utility (FUU), Microflex Complete devices will be designated with an "-A" suffix.