Software & Firmware Archives

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

NEW FEATURE

• Voting
  • 2 button, 2 button secret, 3 button, 3 button secret, 5 button, 5 button secret

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorerthan Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

• Users may need to refresh their browser on a Static/DHCP IP configuration change.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.8 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

NEW FEATURE

• Voting
  • 2 button, 2 button secret, 3 button, 3 button secret, 5 button, 5 button secret

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorerthan Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

• Users may need to refresh their browser on a Static/DHCP IP configuration change.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.8 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

Improvement

• Fixes issues where the microphone was not properly recognized by the ShurePlus MOTIV or MOTIV Video app

Known Issues

• In a small number of instances, unplugging the MV88+ from an iPhone XS, XS Max, or XR can cause the phone to crash and reboot. This is due to an Apple bug that is being investigated and should be resolved in an upcoming iOS release.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• User Guide

IMPROVEMENTS

• Custom Presets: Save and reuse your favorite mic settings
• Bug fixes

KNOWN ISSUES

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

NOTES

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later, but upgrading to iOS 12.1 or newer is strongly recommended.
• Compatible with iPhone, iPad, and iPod touch

IMPROVEMENTS

• Custom Presets: Save and reuse your favorite mic settings
• Bug fixes

NOTES

• User Guide
• MV88+ User Guide
• Compatible with Android 6.0 and higher.
• NOTE FOR MV88+ USERS: Learn about compatibility with your Android device at www.shure.com/MOTIVcompatibility.

IMPROVEMENTS

• Bug fixes

KNOWN ISSUES

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. iOS 11.3 includes a fix for this issue, so we strongly suggest that all users with either of these phones upgrade to the latest version of iOS.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

NOTES

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 or later

Recommendation

Update all MXA910 devices in a configuration to the same firmware version. Devices on version 4.0.12 cannot be downgraded to previous versions.

Improvements

• Incorporates IntelliMix® DSP including AEC, Noise Reduction, Automatic mixing, AGC, Compressor, Delay and EQ. IntelliMix® uses Shure’s patent-pending acoustic echo cancellation technology to deliver a single channel of auto-mixed, noise- and echo-free audio.
• Patent-pending Autofocus™ technology continually fine-tunes the position of each lobe in real time, for consistent sound when participants lean back in their chairs, or even stand up.

Known Issues

• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.0 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).

Notes

• User Guide
• New Demo Web UI
• Command Strings
• To operate MXA910 version 4.0.12 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA910 version 4.0.12 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 3.2
  • Shure SystemOn 3.2
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • ANIUSB-MATRIX 3.1.5
  • MXA310 3.1.5
  • Microflex Wireless 6.0.3
  • P300 IntelliMix® Audio Conferencing Processor 3.1.6
  • ULXD4D/4Q 2.3.21
  • SCM820 1.3.3
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5

Improvements

• Support for logic functionality with MXA910 version 4.0.12 firmware

Notes

• User Guide
• Command Strings
• To operate P300-IMX version 3.1.6 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
• To operate P300-IMX version 3.1.6 with other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 3.2
  • Shure SystemOn 3.2
  • ANI22 2.0.18
  • ANIUSB-MATRIX 3.1.5
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • MXA310 3.1.5
  • MXA910 4.0.12
  • Microflex Wireless 6.0.3
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5

*****

UPDATE: Oct 15, 2019: Designer 3.2 supports P300 devices updated to version 3.1.8.

*****

IMPORTANT

• When upgrading Designer versions, the installer will prompt that the destination folder C:\Program Files\Shure\Shure\Shure Designer is not empty; please change the Shure Designer folder name (e.g. Shure Designer 3.1) or delete the existing Shure Designer folder and it will automatically be re-created during the upgrade.
• In order to push from virtual devices to online devices, or vice versa, the virtual device and online version must be of the same version. For example, all new virtual MXA910s created in Designer 3.2 are on version 4.0.12; those virtual devices can only be associated with online devices that are also on firmware version 4.0.12.

IMPROVEMENTS

• Support for MXA910 firmware version 4.0.12 with IntelliMix® DSP
• Bug fixes

KNOWN ISSUES

• When using MXA910 4.0.12 firmware, the Sync Status between the virtual and online device will appear as ‘Not Synced.’
• If no NIC is selected, some features on virtual devices may not work as expected, e.g. deleting lobes from virtual MXA910s; select a NIC to fix the issue.
• When using Windows 7, no more than five windows can be open simultaneously.
• Templates that were created from a location will be empty when the project is exported and then imported. This does not affect locations that were not copied to templates.
• With more than 20 devices in location or 60 on the network, some actions will take longer due to increased network traffic.
• When pushing to many devices, the status may incorrectly show that the push failed. For most devices, if the Sync Status changes from ‘Not Synced’ to ‘Synced’, then the push was successful. However, with MXA910 version 4.0.12, the status will always say ‘Not Synced.’
• When deleting a virtual device, Designer will warn that encryption and password settings will be changed; however, the discovered devices’ encryption and password settings will not be affected.
• When working with virtual devices and presets, channel names do not revert to default values when “Restore Default Settings” is clicked, and location may take time to respond.
• In Coverage Map, changing the unit of measurement will not be saved for the location; the unit of measurement will default to feet when the location is reopened.                                          When importing a Designer preset file into the MXA910 web application, attempts to immediately export that file out of the web application will fail if it is not first loaded and saved to the MXA910.
• When changing an exported project file name and attempting to import the project file, an error message may appear although the project was successfully imported; switch tabs or close and re-open the app to view the project.

NOTES

• Internet access is required during the installation process
• Designer User Guide
• System Requirements
• Designer 3.2 is compatible with the following firmware versions:
  • MXA310 version 3.1.5
  • MXA910 version 4.0.12
  • P300 version 3.1.6
  • ANIUSB-MATRIX version 3.1.5
• Requires 64-bit Windows 7, 8.1 or 10

Improvements

• Support for MXA910 firmware version 4.0.12 with IntelliMix® DSP
• Bug fixes

Known Issues

• Discovering MXW microphones may take more than 1 minute
• If a single location has more than 32 devices, the audio metering quality will decrease
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
• For non-English users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• To operate SystemOn 3.2 with Shure networked systems, see the following list of supported firmware versions:
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.3.34
  • MXW 5.2.2 – 6.0.3
  • MXA910 3.15 – 4.0.12
  • MXA310 3.1.5
  • P300 3.1.6
  • ANIUSB-MATRIX 3.1.5
  • SBC220/240 1.1.43 – 1.1.62
  • SBC250/450/850 2.2.24 – 2.3.6
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn User Guide or FAQs