Software & Firmware Archives

Bug Fixes

• Fixed an issue where some transmitters receive repeated RCAS command messages
• Fixed an issue where Axient Digital receivers would erroneously show a “?” battery status for Q5X transmitters
• Fixed an issue where Axient Digital receivers would incorrectly report Q5X transmitter audio as “Unknown”

Known Issues

• AD4 receivers indicate “Ready” status for a transmitter firmware update while the transmitter is in Standby mode, but the update will immediately fail.
• IR Sync may fail while loading custom groups to Q5X transmitters
• When operating Wireless Workbench or ShurePlus Channels, some labels and icons for Q5X transmitters may be missing

Notes

• This firmware is compatible with Q5X AquaMic™ and PlayerMic®
• To install Q5X firmware on devices:
  • Download Q5X 1.2.54 firmware from Shure Update Utility (user guide)
  • Connect to the AD4D or AD4Q receiver, and in the Hosted Tx section, select Q5XTx 1.2.54
  • Send the update to the receiver
  • Use IR Sync to update the transmitter firmware
• AD4D and AD4Q can only host one transmitter firmware image at a time; if you also need to update Axient Digital transmitters, please repeat the above process, but select an ADTx firmware version.
• To operate Q5X AquaMic™ and Q5X PlayerMic® version 1.2.54 with other Shure systems and software, see the following list of minimum versions:
  • AD4D 1.2.83
  • AD4Q 1.2.83
  • Wireless Workbench 6.13.3
  • ShurePlus Channels 1.4.2
  • Shure Update Utility 2.4.8
• Distributed by Shure, AquaMic™, PlayerMic® and MicCommander™ are Q5X products. For support and service, please visit www.q5x.com.

Improvements

• SIP registration fix
• Audio data transfer update
• Mute functionality fix

Improvements

• SIP registration fix
• Audio data transfer update
• Mute functionality fix

New Features

• Apple Watch support

Improvements

• Full screen support for phones with notch
• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 12 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)

New Features

• Apple Watch Control
• 'Recently Deleted' folder

Improvements

• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone, iPad, and iPod touch

Improvements

• Bug fixes
• Android 10 & 11 compatibility
• No longer in Beta

Notes

• MV88+ User Guide
• Compatible with Android 8.0 and higher
• NOTE FOR MV88+ USERS: Learn about compatibility with your Android device at www.shure.com/MOTIVcompatibility

Improvements

• Improved pairing experience
• Improved connection speed
• Improved battery reporting
• Bug fixes

Notes

• User guide
• Firmware updates will be available in the ShurePlus PLAY app

Improvements

• Bug Fixes
• Updated firmware for AONIC 215 True Wireless

Known Issues

• The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported.
• Compatible with iOS 11.3 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback).

Important

• If you encountered any issues upgrading to version 4.2.0, please contact Shure support for recovery instructions before installing version 4.2.1
• Before upgrading Designer versions, it’s recommended to export project files to back them up
• If you encounter an installer failure during upgrade, allow the uninstaller to finish, then restart installation
• When upgrading Designer versions, the installer may prompt that the destination folder is not empty; please change the folder name or delete the existing folder and it will automatically be re-created during the upgrade.
• In order to push from virtual devices to online devices, or vice versa, the virtual device and online version must be on the same version. For example, all new virtual devices created in Designer 4.2 are on version 4.2.X; those virtual devices can only be associated with online devices that are also on version 4.2.X.
• Designer 4.2 is not backwards compatible with earlier versions of Designer. The database will not be maintained upon downgrading, and Designer 4.2 files cannot be imported into earlier versions of Designer.

Improvements

• Fixes for upgrading from previous production versions to 4.2.1; if any issues were encountered during upgrade, contact Shure support for recovery instructions
• Fix for device discovery issues caused by delayed NIC initialization on PC

Known Issues

• With more than 20 devices in location or 60 on the network, some actions will take longer due to increased network traffic.
• When importing a Designer preset file into the MXA910 web application, attempts to immediately export that file out of the web application will fail if it is not first loaded and saved to the MXA910.
• When typing in certain fields, the value may be overwritten if not entered quickly
• When soloing a channel on an MXA310, all channels will show as gated on
• When configuring a single MXA910, rotation of the device will only appear in Location > Coverage Map; go to the location to view the rotated device
• When one or more devices in a location are locked by Dante Domain Manager or Dante Device Lock, operations that affect Dante settings may be unreliable, such as audio routing, pushing virtual to online devices, or enabling audio encryption
• Changing EQ Contour on the MXA710 does not affect active preset indication
• Changing channel count of virtual IMX-Room device does not reset audio settings
• When disassociating online devices from virtual devices multiple times, Optimize may not create expected routes; add new virtual devices and Optimize
• Indications that show on the bottom of the Coverage map page may persist longer than expected
• Forgetting a cross-subnet MXA910 on firmware version 4.1.41 may result in the device being rediscovered; close and re-open Designer or reboot device to see it as forgotten
• When factory resetting a device from Online Devices > Device window, then attempting to add that device to a Location that’s already open and initializing it, the Location and Device window will close; reopen to continue working
• The uninstaller for Designer is not signed
• Users with Astrill VPN installed will not be able to launch the app successfully; contact Shure support for help
• When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue.
• Certain browser extensions may cause SystemOn to show a message that says “System Unavailable”. If you see this message, please disable your browser extensions.

Notes

• Internet access is required during the installation process
• Designer User Guide
• Designer 4.2.1 is compatible with the following software and firmware versions:
  • MXA910 4.2.18
  • MXA710 1.0.5
  • MXA310 4.2.18
  • IMX-Room version 2.0.1
  • P300 4.2.4
  • ANIUSB-MATRIX 4.2.19
  • MXN5-C 1.0.6
  • MXA-MUTE 1.0.8
• Requires 64-bit Windows 7 or 10
• Minimum system requirements have been updated; please see Designer User Guide
   

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 12 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)