Software & Firmware Archives

New Features & Improvements

• Handsfree mode
  • MXCW now features a new operation mode called Handsfree. In this mode the units will register when a user is talking and will automatically turn on its microphone.
  • The microphone will turn off after a user-defined amount of time should no voice be detected.
  • Users are still able to press the speak button to talk, or turn off their microphone
  • Setting can be found under ‘Meeting Controls’ and ‘Handsfree’

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 7.0.15 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.6.2
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

New Features & Improvements

• Handsfree mode
  • MXCW now features a new operation mode called Handsfree. In this mode the units will register when a user is talking and will automatically turn on its microphone.
  • The microphone will turn off after a user-defined amount of time should no voice be detected.
  • Users are still able to press the speak button to talk, or turn off their microphone
  • Setting can be found under ‘Meeting Controls’ and ‘Handsfree’

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 7.0.15 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.6.2
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

New Features & Improvements

• Handsfree mode
  • MXCW now features a new operation mode called Handsfree. In this mode the units will register when a user is talking and will automatically turn on its microphone.
  • The microphone will turn off after a user-defined amount of time should no voice be detected.
  • Users are still able to press the speak button to talk, or turn off their microphone
  • Setting can be found under ‘Meeting Controls’ and ‘Handsfree’

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 7.0.15 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.6.2
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

Improvements

• Fixed an issue that could prevent devices from being able to upgrade
• Stem Control is now shown grayed out
• Fixed an issue which could cause a device to be unresponsive
• Improved updates for legacy firmware prior to version 2.0

Improvements 

• Added an empty state to indicate when devices are not connected.
• Rate My App
  • Users can now rate Channels and provide feedback quickly and directly from the application
  • These ratings and reviews are encouraged to help us improve our application in the future

Bug Fixes 

• The following issues have been resolved:
  • The application would crash when updating transmitter RF Output or transmitter Device ID.
  • Wi-Fi network sub header labels were colored incorrectly
  • Demo mode was unable to be toggled off after being toggled on
  • Transmitter details would not clear when the channel went offline
  • The RF LED for PSM1000 was not greyed out when the Channel went offline
  • The transmitter ID for Axient Digital did not match on the hardware versus what was being displayed in the application
  • SLX-D Mic/Line Switch status and Rx Lock status was not displaying in the details view
  • The ShowLink® icon for Axient Analog was not displaying

Known Issues 

• When in demo mode, only the transmitter RF power level label updates, but not the value in mW.

Notes 

• User Guide 
• Compatible with iPhone, iPad, and iPod touch
• This app is compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Please report problems (Settings > Report a Problem) and submit general feedback (Settings > General Feedback) through the app
• Monitoring and control support for Axient® Digital, Axient®, UHF-R®, ULX-D®, QLX-D®, SLX-D, and PSM®1000 wireless systems. In-app purchases for editing functionality are no longer required.
• For best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended supported versions:
  • Axient Digital 1.3.26
  • Axient 2.1.38
  • PSM1000 1.7.10
  • QLX-D 2.4.3
  • SLX-D 1.0.13
  • UHF-R 1.171
  • ULX-D 2.5.0
  • Shure Update Utility 2.6.2
  • Wireless Workbench 6.14.1

Improvements

• Added language support for Simplified Chinese, Traditional Chinese, and Korean, based on Windows language setting
• Prevent users from starting an additional update while upgrade in progress

New Features

• Support for the new AONIC FREE True Wireless Sound Isolating Earphones

Improvements

• Bug Fixes

Known Issues

• For devices utilizing Android OS 9, after navigating to “Settings” during playback, music tracks will pause.
  • Resolution: Navigate to “Allow Background Activity” and enable the setting.

Notes

• User Guide
• Compatible with Android 8.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)

New Features

• Support for the new AONIC FREE True Wireless Sound Isolating Earphones

Improvements

• Bug Fixes

Known Issues

• The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Supports iPhone 6S and later – iPad and iPod Touch are not supported.
• Compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback).

New Features

• Multi-lens camera support
  • Currently only available for Samsung devices

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• Frequently Asked Questions
• Compatible with Android 8.0 and higher
• NOTE FOR MV88+ USERS: Learn about compatibility with your Android device at www.shure.com/MOTIVcompatibility

New Features

• Multi-lens camera support
• The ability to update MOTIV mic firmware via the MOTIV Video mobile app

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone and Apple Watch – iPad and iPod Touch are not supported