MXCW640 - Wireless Conference Unit

Improvements

• Support for new MXCWAPT hardware components
• Bug fixes

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To operate this version of MXCW with other Shure systems and software, see the following list of recommended versions:
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17
  • Shure NFC Programming Application 1.0.3

Improvements

• Support for new MXCWAPT hardware components

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 7.1.3.2 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.7.1
  • Shure Web Device Discovery 1.2.17
  • Shure NFC Programming Application 1.0.3

New Features & Improvements

• Handsfree mode
  • MXCW now features a new operation mode called Handsfree. In this mode the units will register when a user is talking and will automatically turn on its microphone.
  • The microphone will turn off after a user-defined amount of time should no voice be detected.
  • Users are still able to press the speak button to talk, or turn off their microphone
  • Setting can be found under ‘Meeting Controls’ and ‘Handsfree’

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 7.0.15 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.6.2
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

New Features & Improvements

• Welcome Screen Lock
  • Administrators / technicians can now lock users to the welcome screen of the MXCW640, disabling the view of the speak/request list and the other user functions
  • Users are still able to vote from the unit, with the voting controls becoming visible when a vote is initiated.
  • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
• MXCWAPT Language option at sign-in
  • Users can now select their language directly from the MXCWAPT Sign-in page
• Voting improvements
  • Chairpersons can now be excluded from voting
  • Closing a vote will clear the Voting Subject. Voting Subject will no longer be cleared when re-doing a vote.
  • Sharing the results from a secret vote via the share icon in the GUI now requires confirmation from Chairperson.
• Chairperson page improvements
  • Chairpersons can now see the offline device count on the Chairperson page.
• Additional language support
  • Users can now use additional languages for their MXCW system.
  • MXCWAPT now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • MXCW640 now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • MXCWNCS now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
• Power Off MXCW640s via TPCI
  • Users can now utilize a TPCI command string to power off all connected MXCW640s in a system.

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 6.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
• MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
• If you redo a vote from an MXCW640, voting subject will be cleared.
• Welcome Screen lock may be bypassed by inserting a valid NFC card into an MXCW640. If NFC card operation is disabled, nothing happens.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 6.0.17 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

New Features/Improvements

• Custom Welcome Screen
  • Users can now use a custom welcome screen in their system.
  • Images used should be 480x272 pixels in PNG format, and is retained on the MXCWAPT and MXCW640 through power cycle.
  • Feature is available under ‘Meeting Controls’ and ‘Custom welcome screen’.
• Device List update – Retain Seat information
  • Users can now Retain Seat Information (Seat name, Seat Number, Audio group assignment and Speak priority) directly from the Devices window – independent of connections mode.
  • This setting is ENABLED by default, ensuring that settings on the MXCWAPT are retained during FW update to FW5.0
  • Setting can be found at the top of the devices list, pictured as a save icon.
• Show / Hide Request list from Delegates
  • User can now show or Hide the request list from all delegate units. Chairman units are unaffected.
  • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
• APT logs
  • Users can now export a logfile from the MXCWAPT which can assist Customer Support with their work. The file is not readable.
  • Feature can be found under ‘Settings’ and ‘General’.
• Sending interpretation audio to remote caller
  • Users can now select an interpretation audio channel on the remote caller unit, which will send that audio to connected device.
  • Feature can be found by tapping the screen on the WDU640 in ‘Remote Caller’ role, pushing the interpretation audio icon and selecting an interpretation channel.
• Additional language support
  • Users can now use additional languages for their MXCW system.
  • MXCWAPT now supports Polish and Croatian
  • MXCW640 now supports Polish and Croatian
  • MXCWNCS now supports Polish, Croatian, Basque and Catalan.
• Improved Push to Renumber indications
  • Users can now more clearly see when a unit has received a new seat number during ‘Push to renumber’.
  • Feature can be found by activating ‘Push to renumber’ from the devices list icon with three dots.

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading your system firmware the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.
• In rare cases during repetitive restart stress testing, DANTE may not start up after APT reboot.  Resolve by power cycling APT.
• In rare cases during repetitive stress testing of changing IP mode from auto to static and back, APT may fail to reconnect all WDU’s.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Discovery Application short cut. Opening APT CGUI via IP address works as designed.
• APT help topics are not translated in Thai, Turkish, Lithuanian, Polish, Catalan and Basque languages.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
• MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
• If a unit is set as a Remote Caller and the number of microphone slots reserved for active speakers is set to 8 in the component GUI, the Remote Caller unit does not display an error message.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640 when transitioning roles from Ambient. Resolved by power cycling the unit.

SOFTWARE

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide (https://pubs.shure.com/guide/MXCW/en-US)
• To use MXCW version 5.0.13 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.5.0
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

New Features/Improvements

• Individual Voting
  • Voting results for the individual participants in a non-secret vote are shown in the Chairman GUI, Display GUI, and through TPCI. (Note: see Secret Vote known issue below)
  • When the vote is completed, the results for a non-secret vote may be exported as a CSV or PDF file, organized by chronological (in the order the votes were cast), alphabetical (based on participant first name), or vote value group (e.g. YES votes listed together, etc.)
  • Individual Delegates may be excluded from participating in a vote by the Chairman through the Chairman GUI.  Excluded participants are also indicated on Exported voting reports.
• Additional countries added to system country list
  • Morocco & Egypt have been added to country list, allowing the MXCW system to legally and properly operate respectively in those countries.
• Additional Languages
  • Catalan and Basque languages added
  • Polish is available in the MXCWAPT only, not the MXCW640
• Dante Input Gain
  • Dante Input gain structure corrected to improve mixing external audio sources to system audio via Dante inputs.
• Device List in GUI updated
  • To more easily view devices that are online, offline, and connected when operating larger systems, separate selectable lists have been created.

Known Issues

MXCWAPT

• MXCWAPT FW update with SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• In rare cases during repetitive restart stress testing, DANTE may not start up after APT reboot.  Resolve by power cycling APT.
• In rare cases during repetitive stress testing of changing IP mode from auto to static and back, APT may fail to reconnect all WDU’s.

MXCWAPT Component GUI

• When using 2, 3, or 5 buttons Secret Vote, the Chairman GUI will incorrectly show the individual voting results after the vote has stopped.  The exported results will also incorrectly show the individual voting results.
• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Discovery Application short cut. Opening APT CGUI via IP address works as designed.
• APT help topics are not translated in Thai, Turkish, Lithuanian, Polish, Catalan and Basque languages.
• When performing Identify on a range, if that identify includes only the second side of a Dual Delegate unit, the unit does not light up. If the range includes the first side or both, the unit operates as expected.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
• Some MXCW640 text is cut off for some languages.
• MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
• If a unit is set as a Remote Caller and the number of microphone slots reserved for active speakers is set to 8 in the component GUI, the Remote Caller unit does not display an error message.
• If a unit is set as a Remote Caller selecting an interpretation channel does not have any effect in the audio being routed to the remote caller, only floor is routed to the remote caller.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

SOFTWARE

• Shure Discovery Application missing MXCWAPT AES67 indication.

MXCWNCS

• The MXCWNCS does not have support for Catalan, Polish and Basque

Notes

• User Guide
• To use MXCW version 4.0.9 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.8
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

NEW FEATURES

• Dual-Delegate Role
  • Configure the MXCW640 to support identification of two participants sharing a single unit and microphone with dedicated Speak button to the left and right participant.
  • A unique seat name can be assigned via the GUI to each seat.  NFC use for name handling identification is not possible with Dual-Delegate role.
  • When initiating a vote, a dedicated set of voting buttons are presented on the touch screen of the conference unit for each participant.
• Remote Caller Role
  • Enables the rear 3.5mm TRRS jack on MXCW640s to accept and provide audio to a cellphone connected via a TRRS-to-TRRS cable. The remote attendee hears all meeting audio and can be heard by participants in the room, and appears on the Speak list.
  • When enabled, MXCW640 will sense cable being inserted and automatically change to Remote Caller Role from Delegate Role.  Unit will return to Delegate Role when cable is removed.  Automatic cable sensing is disabled by default.
• New Scanning Algorithm
  • System will scan and operate in such a way that it will switch directly from a DFS to a DFS if needed as a result of interference or radar hit (per DFS rules).
  • Wireless tab of APT GUI will indicate what backup channel will be used should the system need to move.
• Shure Audio Encryption
  • Dante audio connection between the MXCWAPT and Shure P300, ANIUSB, ANI22, ANI4 IN, ANI4 OUT, MXA310, or MXA910 all running 4.1.x or later firmware can be encrypted and protected for enhanced privacy.Other devices connected to the Dante network cannot receive or provide meeting audio to or from the MXCWAPT.
• Enhanced Password Protection
  • The MXCWAPT will now require the user or installer to create an Admin passphrase for the GUI when the unit is powered up the first time.  The passphrase complexity characteristics have been enhanced to allow any character, with a required minimum of 8 characters, up to a new maximum of 64 characters.

KNOWN ISSUES

MXCWAPT

• MXCWAPT FW update with SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• In rare cases during repetitive restart stress testing, DANTE may not start up after APT reboot.  Resolve by power cycling APT.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Discovery Application short cut. Opening APT CGUI via IP address works as designed.
• Unable to configure left-button functionality via devices properties when selecting multiple MXCW640s in APT GUI Device List.
• APT help topics are not translated in Thai, Turkish and Lithuanian languages.
• APT GUI Device List cannot filter on left button functionality if system contains Ambient Role unit.
• Assigning selection of multiple Dual-Delegate seats to an Audio Group via the GUI Device List will automatically assigns linked seat of selected seats to same audio group.
• When Dual Delegate unit is offline, Device table displays SideA with incorrect role, SideB is missing.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• When cycling MXCW640 to and back from Dual-Delegate role with NFC functionality disabled, “NFC card not enabled” message does not appear as required.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
• Some MXCW640 text is cut off for some languages.
• MXCW640 LCD Dual-Delegate welcome screen seat names overlap when long characters names used.

TPCI

• Rare TPCI errors reporting a single MXCW640’s role as Dual-Delegate or when transitioning roles from Ambient. Resolved by restarting unit.
• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.

SOFTWARE

• Shure Discovery Application is missing an MXCWAPT AES67 indication.

NOTES

• User Guide
• To use MXCW version 3.1.6 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.6
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

IMPROVEMENT

• Fixed a bug on the MXCWAPT where seat number-based TPCI commands fail to provide property updates after the APT is rebooted in manual registration mode

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorer than Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

Users may need to refresh their browser on a Static/DHCP IP configuration change.

APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.9 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.5
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

NEW FEATURE

• Voting
  • 2 button, 2 button secret, 3 button, 3 button secret, 5 button, 5 button secret

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorerthan Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

• Users may need to refresh their browser on a Static/DHCP IP configuration change.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.8 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

Bug Fixes

MXCWAPT Web Browser Interface

• If updating from version 1.0.0.X and the browser interface is open, the interface will incorrectly show “Hosted FW update failure” even though the update is actually successful.
• Admin View
  • Devices
    • NFC users can’t be sorted by seat name on the Devices list.
    • When an MXCW640 configured in Ambient Role is powered off, and then de-registered from the Devices list, it remains on the Devices list.
    • If an MXCW640 set as an Ambient role is selected on the Devices list, gain setting can’t be changed.
    • Sorting changes on the Devices list aren’t persistent when changing between views, refreshing the page, or rebooting the MXCWAPT.
    • When multiple MXCW640 units are selected on the Devices list, mic gain settings can’t be changed.
    • When using “Identify” on the Devices tab, the Start and End seat values don’t update when re-selecting “All Seats”.
    • From the Unregistered Devices and Firmware Updates tab, MXCW640 units set as Ambient can’t be identified.
  • Audio
    • If the Group Name field is left blank and then you click on a different group name, the field left blank remains blank rather than reverting back to its previous value.
    • Meeting Controls
    • When “Only admin/chairman can turn off participant microphones” is selected, the “Prevent double-press of Speak button” is still allowed.
    • Interpretations Setup screen does not display the channel number or language abbreviation on the MXCW640.
    • Indication of audio sources available on the Interpretation screen is incorrect if audio channels are already routed.
  • Settings
    • When set to Manual IP configuration and an invalid IP address is entered, an error message is missing.
    • When updating the password for Admin, Chairman, and Display roles and invalid characters are entered in the Password field, an incorrect error message is shown.
    • MXCW640 factory reset button doesn’t work.
    • After region and country are changed, "System configuration" appears while the Access Point reboots but doesn’t change after the Access Point has finished rebooting and the web browser interface needs to be refreshed.
    • "Colombia" is misspelled.
• Chairman view
  • NFC users can’t be sorted by seat name on the Devices list.
  • Requests list can’t be reordered.
  • Searching for NFC participant names doesn’t work.
  • Mute All” is not disabled when logging out or closing the browser interface.

Command Strings

• When an NFC card is inserted, SEAT_NAME is incorrectly reported.

MXCW640

• In rare cases, there may be continuous intermittent audio artifacts on an individual unit that are resolved by restarting the unit.
• Tech menu can’t be accessed when connected to an MXCWAPT Access Point on a different firmware version.
• "Exclusive" button appears twice on screen for the Chairman role.
• When the left button on a Chairman MXCW640 is configured to Exclusive and then "Exclusive" is initiated on the MXCW640, the Exclusive function remains active even if changed to another function.
• "Mute All" doesn’t work and audio is still being passed from conference units.
• "Sign Out" button is not translated to the language set for the unit.
• When the left button function is set to “No Function”, the Speak LED is not shown on both LEDs.

Known Issues

MXCWAPT

• In extremely rare cases, a user may see issues during system SSID changes, where the Access Point or MXCW640 units don’t change as instructed. Restart affected devices and set correct SSID.
• Access Point is not discovered by Shure Web Discovery App when the Audio network IP configuration is set to Manual (Static). Power cycle the Access Point.
• Web Browser Interface
  • Any MXCW640 units selected on the Access Point’s browser firmware page will unexpectedly be updated when Shure Update Utility updates the hosted Access Point firmware.
  • In Chairman view, the "Favorites" pin isn’t persistent.
  • For -B and -W SKUs only: Following a country change, the Wireless tab displays channels as “good” prior to completing a full spectrum scan.
  • In the Audio Output page, error messages are not completely visible as they are overlapping with other UI elements.
  • Web browser interface unexpectedly stops displaying information on the Firmware Update screen.
  • Some UI translations are missing or incorrect.
• Dante
  • During the firmware update process via Shure Update Utility, Dante/AES67 audio is not immediately muted.
  • Emergency audio goes out all Dante/AES67 output channels, including those that do not have audio sources assigned to it.

Command strings

• Unable to communicate with Ambient units with command strings.
• < SET x FLASH ON > command to MXCW640 doesn’t generate a response.

MXCW640

• In rare cases, a MXCW640 unit may appear stuck and only display the Shure logo. Restart the unit.
• When exiting the Tech menu and after an NFC card is inserted, you will incorrectly see the “Reading card” message.

MXCWNCS

• Fall-back IP address may change following a power cycle due to Windows operating systems.

Notes

• User Guide
• To use MXCW version 1.0.3 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.3
  • Shure Web Device Discovery 1.2
  • Shure NFC Programming Application 1.0.3