Software & Firmware Archives

Improvements

• VoiceOver improvements
• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone, iPad, iPod touch, and Apple Watch

Initial Release

Notes

• User Guide
• Firmware updates for AONIC 40 Wireless Noise Cancelling Headphones are available in the ShurePlus PLAY app for iOS and Android

New Features

• Support for the new AONIC 40 Wireless Noise Cancelling Headphones

Improvements

• Bug Fixes

Known Issues

• The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Supports iPhone 6S and later – iPad and iPod Touch are not supported.
• Compatible with iOS 14.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback).

New Features

• Support for the new AONIC 40 Wireless Noise Cancelling Headphones

Improvements

• Bug Fixes

Known Issues

• For devices utilizing Android OS 9, after navigating to “Settings” during playback, music tracks will pause.
  • Resolution: Navigate to “Allow Background Activity” and enable the setting.

Notes

• User Guide
• Compatible with Android 9.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone and Apple Watch – iPad and iPod Touch are not supported

Improvements

• Fixed an issue that caused noise when using SIP audio

Improvements

• Improved RCAS™ (Remote Control Audio System) reliability

Known Issues

• Transmitter firmware update will fail if the transmitter Power = OFF (standby)
  • Workaround: Set transmitter Power = ON before performing the firmware update

Notes

• This firmware is compatible with Q5X AquaMic™, CoachMic™, and PlayerMic®
• To install Q5X firmware on devices:
  1. Download Q5X 1.2.56 firmware from Shure Update Utility (user guide)
  2. Connect to the AD4D, AD4Q, or ADX5D receiver, and in the Hosted Tx section, select Q5XTx 1.2.56
  3. Send the update to the receiver
  4. Use IR Sync to update the transmitter firmware
• AD4D and AD4Q can only host one transmitter firmware image at a time; if you also need to update Axient Digital transmitters, please repeat the above process, but select an ADTx firmware version.
• To operate this version of Q5X AquaMic™, CoachMic™, and PlayerMic® with other Shure systems and software, see the following list of recommended versions:
  • AD4D/Q 1.3.26
  • ADX5D 1.3.26
  • Shure Update Utility 2.6.2
• Distributed by Shure, AquaMic™, CoachMic™, and PlayerMic® and MicCommander™ are Q5X products. For support and service, please visit www.q5x.com.

Improvements

• Fixed issue with Room Design feature

Improvements

• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone, iPad, iPod touch, and Apple Watch

New Features

• Search bar
  • Added functionality to the main Update Devices window to search for devices via IP address, device model, device name, and current version. 
• Click to Open Web UIs
  • For MXA, MXW, and MXCW devices, the IP address is now clickable which enables the ability to open the Web UI straight from Shure Update Utility 

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

Known Issues

• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running Big Sur. 
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.

Notes

• User Guide
• Shure Update Utility is supported on the following operating systems:
  • Windows 10 and 11
  • macOS Catalina (10.15), Big Sur (11), and Monterey (12)