Software & Firmware Archives

Improvements

• Bug fixes and general improvements

Known Issues

• The optional ARRAY_HEIGHT_OVERRIDE value sent via command strings must be resent upon power cycle
• If the ARRAY_HEIGHT_OVERRIDE command is used to set a height that is outside the valid range (122-914 cm), the command will not display an error but internally, the value will be rejected from being set
• Acoustic reflections from tables can sometimes be mistaken by the MXA920 as another source/talker location.  The symptom is a second talker location coordinate set in front of and higher than the actual talker.
  • Workaround: Place Coverage Areas to minimize pick-up of table surface reflections
• Channel Names are not set in the initial attempt of ‘push-to-Dante’. Dante interface resets when Device Name is set.
  • Workaround: Channel Names are set on the 2nd attempt
• MXA920 LED does not stay on after a reboot if the light settings are set to Unmute = Blue, Mute = Red. Other light combinations work as expected after reboot.
• When a muted dynamic coverage area is moved when a dedicated coverage area has also been established, the mix output of the MXA920 has low-level audio from outside the dedicated coverage area limits.
  • Workaround: Unmute and Mute the dynamic coverage area after a dynamic coverage area is moved

Notes

• User Guide
• Command Strings
• Note that Talker Position Events are published for talkers in a coverage area regardless of the mute status of the coverage area.  To fully inform camera switching decision logic, subscribe to the Coverage Area Mute Status. See https://pubs.shure.com/command-strings for further information
• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA920 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.0.0
  • IntelliMix Room 4.2.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.27
  • MXA910 6.0.24
  • MXA901 6.0.39
  • MXA902 6.0.33
  • MXN5-C 6.0.17
  • MXA-MUTE 6.0.25
  • P300 6.0.41
  • Shure Update Utility 2.8.5
  • Shure Web Device Discovery 1.2.17

Improvements

• Compatibility with IntelliMix Room. IMX-R runs on Windows and makes the computer a Dante endpoint.
• Improvements to performance reliability, run-time diagnostics and retries of deployment
• Enhancement to streamline device firmware updating
• Workflow improvements:
  • Menu tabs include enhancements to design workflow, end-to-end deployment workflow and messaging
  • Preferences tab options now include:
    • Applicable NIC to connect to devices
    • Desired dark or light mode
    • Online room editing
  • Improved Property Panel with a retractable sidebar on the design environment along with the toolbar. The sidebar allows users to view or adjust design properties and device settings.

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 13.3.1 (Ventura) minimum
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 6.1.0
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.24
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.1.64
  • MXA-MUTE 6.0.25
  • MXN5-C 6.0.17
  • P300 6.0.38
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• IntelliMix Room is supported in this release.
• Note the applicable firmware version for IMX-Room designs and deployments.

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    1. Open Designer 4.X
    2. Go to “my projects”
    3. Click on the 3 dots in right side of your project – select “Export”
    4. A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6:
    1. Open Designer 6
    2. Go to “File -> Open”
    3. Navigate to and select <your_project_name>.dprj
    4. Import file dialog appears – click “Choose save location”
    5. Select a folder where the converted room files should be stored e.g <my_rooms>
    6. Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    7. Select all the rooms that you want to import
    8. Click on “Open selected rooms”
    9. All rooms selected are now opened in their own tab
    10. All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• Installer processes may fail during upgrade
  • Workaround: Allow the uninstaller process to finish, then restart installation
• After a device firmware installation and a “device version to install” version stops at “Discovering...”
  • Workaround: Unplug the POE cable from the device, wait about 5 seconds, and then plug the POE cable back in to restore the device.
• Issue ID# 5962: Automatic conflict resolution is not happening in empty online rooms. This issue occurs after clearing an offline room (room containing only offline devices). If an online device is added to the previously cleared empty room and a removed offline device comes back online, the room will enter the conflicted state and not resolve automatically.
  • Workaround: User must create a new room design after clearing the offline room, and/or delete the previously cleared offline room.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/
• Designer 6 can be installed on the same PC as previous Designer versions. It is recommended to run them at separate times and not simultaneously.
• Previous Designer versions will not be removed when Designer 6 is installed.

Improvements

• System API now supports license management for IntelliMix Room

Known Issues

• On large networks of 100+ devices, first queries of devices may return a “deadline exceeded” error. To work around, query the devices again.
• Subscriptions to AudioChannelGainEvent will return duplicative responses for MXA901, MXA902, and MXA920 devices.
• Subscriptions to FirmwareUpdateProgressEvent on MXA310 will skip TRANSFERRING_FILES and INSTALLING stages. Only PENDING and COMPLETE will be returned.
• Subscriptions to UserPresetEvent will return duplicative responses upon a save event.

Platform Requirements

• Supported Operating Systems
  • Windows 10, 11 or Windows Server 2016, 2019, 2022
• Hardware Requirements
  • Minimum:
    • Dual Core 64-bit Intel or AMD processor
    • 2GB RAM
  • Recommended:
    • 64-bit Intel or AMD processor
    • 8GB RAM

Notes

• Quick Start Guide
• API Documentation

Compatibility

• Whenever possible, upgrade to the latest supported firmware version to take advantage of new features and system improvements.
• All previously released firmware versions support Device Discovery and Firmware Update
• To operate this version of System API with feature interactivity, see the following list of Shure devices and firmware versions:

          **Only supports connectivity with SystemAPI when docked in SBC250/450/850 charger(s).

Important

• To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
• IntelliMix Room 6.1 is compatible with Designer 6.1 only.
• When updating to IntelliMix Room 6.1 from previous versions, transmit audio routes from IntelliMix Room may fail to resolve. Please see this FAQ for more information.
• Stereo AEC is only available in 8-channel configuration of IntelliMix Room. 16-channel license owners can activate their license in 8 channel configuration for Stereo AEC functionality.
• System API Standalone may have different functionality from the System API version installed with IntelliMix Room. For full System API functionality, please download the latest version of System API Standalone here.
• System API Standalone cannot be installed on the same machine as IntelliMix Room. If you have installed System API Standalone over IntelliMix Room, please contact Shure support for help with uninstallation.

Device Behavior Changes

• License activation / deactivation must now be completed via Activate / Deactivate in the tray app, or via Room Setup. Designer no longer manages license activation.

Improvements

• Now compatible with the Designer 6.1 environment
• Added support for stereo acoustic echo cancellation (AEC) which can be enabled via the settings menu
• Implemented secure remote passwords, port-based network authentication, and other security improvements
• New Device Support (MXA902, MX901-R) in Room Setup

Known Issues

• Packet scanning security software may cause audio performance issues with IntelliMix Room
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
  • Workaround: restart your computer
• In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
  • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide

Compatibility

• This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
  • Designer 6.1.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB-MATRIX 6.0.41
  • MXA310 6.0.23
  • MXA710 6.0.27
  • MXA901 6.0.39
  • MXA902 6.1.64
  • MXA910 6.0.24
  • MXA920 6.0.39
  • MXA-MUTE 6.0.25
  • MXN5-C 6.0.17
  • Microflex Wireless 10.0.8
  • P300 6.0.41

Improvements

• Added LLDP support for PoE+ negotiation for layered switches
• Device Mute behavior change
  • Mute function now only mutes Automix output and leaves speaker input unmuted
  • Loudspeaker can still be muted individually
• Command string to disable/enable AutoFocus is now available

Notes

• User Guide
• Command Strings

Compatibility

• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA902 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.1.0
  • IntelliMix Room 6.1.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.27
  • MXA910 6.0.24
  • MXA920 6.0.39
  • MXA901 6.0.39
  • MXN5-C 6.0.17
  • MXA-MUTE 6.0.25
  • P300 6.0.41
  • Shure Update Utility 2.8.5
  • Shure Web Device Discovery 1.2.17

Improvements

• Fixes issues experienced by some MOTIV mic users who are unable to access their device's full settings

Notes

• User Guides
  • MOTIV Mix
  • MV7+
• System Requirements
  • Minimum 8 GB of RAM
  • 20% or more hard disk space recommended
• Shure MOTIV Desktop App should be uninstalled before using MOTIV Mix

Compatibility

• Compatible operating systems:
  • Windows 10 and 11
  • MacOS 12 and higher
• This version of MOTIV Mix is compatible with the following recommended firmware versions:
  • MV7+ 1.1.0.17
  • MV7 1.2.18
  • MVX2U 1.1.1
  • MV88+ 1.1.17

Improvements

• Bug fixes
• Compatibility with IntelliMix Room. IMX-R runs on Windows and makes the computer a Dante endpoint.

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 13.3.1 (Ventura) minimum
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 6.1.0
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.24
  • MXA910 6.0.24
  • MXA920 6.0.39
  • MXA901 6.0.39
  • MXA902 6.1.64
  • MXA-MUTE 6.0.25
  • MXN5-C 6.0.17
  • P300 6.0.38
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• IntelliMix Room is supported in this release.
• Note the applicable firmware version for IMX-Room designs and deployments.

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    1. Open Designer 4.X
    2. Go to “my projects”
    3. Click on the 3 dots in right side of your project – select “Export”
    4. A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6:
    1. Open Designer 6
    2. Go to “File -> Open”
    3. Navigate to and select <your_project_name>.dprj
    4. Import file dialog appears – click “Choose save location”
    5. Select a folder where the converted room files should be stored e.g <my_rooms>
    6. Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    7. Select all the rooms that you want to import
    8. Click on “Open selected rooms”
    9. All rooms selected are now opened in their own tab
    10. All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• Installer processes may fail during upgrade
  • Workaround: Allow the uninstaller process to finish, then restart installation
• After a device firmware installation and a “device version to install” version stops at “Discovering...”
  • Workaround: Unplug the POE cable from the device, wait about 5 seconds, and then plug the POE cable back in to restore the device.
• Issue ID# 5962: Automatic conflict resolution is not happening in empty online rooms. This issue occurs after clearing an offline room (room containing only offline devices). If an online device is added to the previously cleared empty room and a removed offline device comes back online, the room will enter the conflicted state and not resolve automatically.
  • Workaround: User must create a new room design after clearing the offline room, and/or delete the previously cleared offline room.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/
• Designer 6 can be installed on the same PC as previous Designer versions. It is recommended to run them at separate times and not simultaneously.
• Previous Designer versions will not be removed when Designer 6 is installed.

Recommendation

• Update all Axient Digital devices in a configuration to the same firmware version

Improvements

• General backend improvements

Notes

• User Guides: AD1 | ADX1 | ADX1M | AD2 | ADX2 | ADX2FD | AD3 | ADX3
• To operate this version of Axient Digital transmitters with other Shure systems and software, see the following list of recommended versions:
  • Axient Digital Receivers 1.4.15
  • ShurePlus Channels iOS 1.6.1
  • ShurePlus Channels Android 1.6.2
  • Shure Update Utility 2.8.5
  • Wireless Workbench 6.15.4 or 7.1.0

Known Issues

• The app may crash when connecting or disconnecting Ethernet while the Event Log is open.
  • Workaround: Close the Event Log before connecting or disconnecting hardwired Ethernet.
• When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.
  • Workaround: Retry the update or update each device individually to successfully update the devices.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
  • Solution: Update to 2.0.18 version.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the MOTIV apps (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon

These release notes cover the following models: 

• MXW1X/2X/6X Transmitters
• MXWAPXD2 Access Point Transceiver

New Features

• Button-Lock option via the Component User Interface (CUI) to selectively enable/disable the hardware buttons on the APXD2 for:
  • Linking Mics to audio channels - [link] Button
  • Changing System Preset Modes [mode] - Button
• J-DECT frequency band availability. This frequency band (Japan-DECT or J-DECT) enables the operation of MXW neXt2 in Japan.
• https secure connection enhancement. Upgrading the network connectivity from the APXD2 to the https secure standard.
• *Please see related additional info in the Important section below

Improvements

• Various system stability improvements and performance enhancements

Known Issues

• Transmitters overestimate temporarily or take longer to estimate battery time remaining
• MXWAPXD2 UI not reporting the same battery time remaining compared to transmitters
• MXWAPXD2 UI Lights settings toggle switches are not functional
• Sometimes MXWAPXD2 UI rejects the correct passphrase
• Transmitter does not clear linked APXD2 name during interrupted mic linking (when transmitter is removed during linking process)
• When updating to this firmware, transmitters will lose their linking status and need to be re-linked

Notes

• User Guide
• Command Strings
• Learn more about connecting via web browser in our FAQ

Compatibility

• To operate this version of MXW neXt with other Shure networked systems, see the following list of recommended software and firmware versions:
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Important

• Please review the information below regarding upgrading to a more secure, encrypted https
• Protocol for network-based connection to our browser-based CUI will display a message stating "Your connection is not private" upon the first connection attempt. This is expected behavior and does NOT indicate any security risk. Quite the opposite is the case – once the steps below have been carried out after installing this F/W upgrade – the network communications to the CUI from a network-connected browser will be MORE secure due to the https encryption.
• Please proceed by following these steps:
  1. Click ADVANCED to get to the next pop-up window below.
  2. Select “Continue to [IP-address of the APXD2] (unsafe) to open the CUI in an encrypted browser window using the https protocol.
  3. In subsequent connections to the CUI, the IP address of the device to be connected to can be found in the Shure Update Utility. Please copy this address found in SUU into your browser address window and add “ https:// “  in front of it to open the CUI of your chosen device.
  4. You will now see the CUI with the “Not Secure“ warning next to the address field. Despite this warning, the connection to the APXD2 is now more secure compared to the previous http connection before the update.
• We are currently working on improving this workflow to become more intuitive again, but we depend on external agencies to process our https certification and make it available automatically.