Software & Firmware Archives

Improvement

• Added power supply fail-safe protection

Notes

• AD4D version 1.0.24 is compatible with AD4D devices on version 1.0.24 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4D version 1.0.24 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 Transmitters 1.0.21
  • Axient Digital AD4Q Receivers 1.0.24
  • Axient AXT600 Spectrum Manager 2.0.27
  • SBRC Shure Battery Rack Charger 1.0.1
  • Shure Update Utility 2.4.1
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

Improvement

• Added power supply fail-safe protection

Notes

• AD4Q version 1.0.24 is compatible with AD4Q devices on version 1.0.24 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4Q version 1.0.24 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 Transmitters 1.0.21
  • Axient Digital AD4Q Receivers 1.0.24
  • Axient AXT600 Spectrum Manager 2.0.27
  • SBRC Shure Battery Rack Charger 1.0.1
  • Shure Update Utility 2.4.1
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

Improvements

• Visual improvements for iPhone X
• Bug fixes

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. These are due to an issue that was introduced with the release of these phone models in November, 2017. Until issues with how these devices communicate with USB microphones are fixed by Apple, we’re unable to resolve this. We have reported this problem to Apple and are working with them to find a solution.
• In iOS 11.0, the iPhone would not always recognize when an MV88 microphone was connected. If you are experiencing this issue, please upgrade to iOS version 11.1 or higher.
• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Initial Release

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. These are due to an issue that was introduced with the release of these phone models in November, 2017. Until issues with how these devices communicate with USB microphones are fixed by Apple, we're unable to resolve this. We have reported this problem to Apple and are working with them to find a solution.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• A small percentage of users may receive a numerical error message while recording, such as "-1" or "66570." These messages occur when there was an error writing to the device and are related to Apple's new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn't resolve the issues, doing a full restore from iTunes, consisting of a backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.1 or later

Improvements

• Bug fixes, including for an issue where in-app emails were not responsive

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. These are due to an issue that was introduced with the release of these phone models in November, 2017. Apple has resolved the issue and scheduled the fix for an upcoming release.
• In iOS 11.0, the iPhone would not always recognize when an MV88 microphone was connected. If you are experiencing this issue, please upgrade to iOS version 11.1 or higher.
• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 10.0 or later, but upgrading to iOS 11.3 is strongly recommended. Compatible with iPhone, iPad, and iPod touch.

September 5, 2018 Update: Version 2.4.2 supports the Axient Digital frequency band R52 for Israel (794 MHz - 806 MHz)

June 6, 2018 Update: Version 2.4.2 supports the SBC220 2-Bay Networked Charging Station.

May 22, 2018 Update: Version 2.4.2 added support for new frequency bands:

• Axient
  • US: 578 MHz – 608 MHz (J5A)
  • US: 653 MHz – 663 MHz (L3A)
• QLX-D
  • US: 572 MHz – 616 MHz (J50A)
  • US: 653 MHz – 663 MHz (L50A)
• ULX-D
  • US: 572 MHz – 616 MHz (J50A)
  • US: 653 MHz – 663 MHz (L50A)
• ULXD6/8
  • US: 632 MHz – 696 MHz (L50)
• PSM1000
  • US: 554 MHz – 616 MHz (J8A)
  • US: 653 MHz – 663 MHz (L8A)

Release Date: 3/20/2018

IMPORTANT

To update Shure Update Utility version 2.4 or earlier to version 2.4.2, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Support for macOS High Sierra (10.13)
• Support for the following products:
  • GLD4R Wireless Receiver
  • UA846Z2 Frequency Manager
  • SBC250 Networked Charging Station

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1:
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit macOS 10.10-10.12
  • Previous versions
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 will not automatically detect new versions.
• 32-Bit Windows
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that supports 32-bit systems.
  • Shure Update Utility version 2.4.2 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12 or earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
     • QLXD4 Receivers 2.1.5
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

NOTES

• The software is supported on the following operating systems:
  • Windows 7, 8, and 10
  • Mac OS X El Capitan (10.11), Sierra (10.12), and High Sierra (10.13)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, like GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB terminal of the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

Improvement

• User interface improvements related to RF overload conditions

Notes

• AD4D version 1.0.27 is compatible with AD4D devices on version 1.0.27 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4D version 1.0.27 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 Transmitters 1.0.21
  • Axient Digital AD4Q Receivers 1.0.27
  • Axient AXT600 Spectrum Manager 2.0.27
  • SBRC Shure Battery Rack Charger 1.0.1
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

Improvement

• User interface improvements related to RF overload conditions

Notes

• AD4Q version 1.0.27 is compatible with AD4Q devices on version 1.0.27 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4Q version 1.0.27 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 Transmitters 1.0.21
  • Axient Digital AD4Q Receivers 1.0.27
  • Axient AXT600 Spectrum Manager 2.0.27
  • SBRC Shure Battery Rack Charger 1.0.1
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

Improvements

• Bug fixes

Known Issues

• In iOS 11.0, iPhone would not always recognize when an MV88 microphone was connected. If you are experiencing this issue, please upgrade to iOS version 11.1 or higher.
• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 10.0 or later, but upgrading to iOS 11.3 is strongly recommended.
• Compatible with iPhone, iPad, and iPod touch

New Feature

• Initial release for GLXD4R Wireless Receiver

Notes

• To operate GLXD4R version 2.2.5 devices with other Shure software, see the following list of minimum versions:
  • GLXD1/2 Transmitters 2.2.5
  • UA846Z2 Frequency Manager 2.2.5
  • Shure Update Utility 2.4.2