Software & Firmware Archives

New Feature

• Initial firmware for ADX2FD

Improvements

• Network browser improvements to discover new Shure product variants.
• Improved TCPI commands to include RSSI information below -120dBm.
• Enforcement of Access Control via Wireless Workbench to devices with remote connection has been fixed.

Notes

• User Guide
• Command Strings
• AD4Q version 1.1.62 is compatible with AD4Q devices on version 1.1.62 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD4D version 1.1.62 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 and ADX1/1M/2 Transmitters 1.1.62
  • Axient Digital AD4D/Q Receivers 1.1.62
  • Axient AXT600 Spectrum Manager 2.1.22
  • SBRC Shure Battery Rack Charger 1.1.2
  • Shure Update Utility 2.4.3
  • ShurePlus Channels 1.4.2
  • Wireless Workbench 6.12.6

Improvement

• Enforcement of Access Control via Wireless Workbench to devices with remote connection has been fixed.

Notes

• User Guide
• To operate AD610 version 1.1.62 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2 and ADX1/1M/2 Transmitters 1.1.62
  • Axient Digital AD4D/Q Receivers 1.1.62
  • Axient AXT400 Receiver 2.1.11
  • Axient AXT100/200 2.1.11
  • SBRC Shure Battery Rack Charger 1.1.2
  • Shure Update Utility 2.4.3
  • ShurePlus Channels 1.4.2
  • Wireless Workbench 6.12.6

Improvement

• Enforcement of Access Control via Wireless Workbench to devices with remote connection has been fixed.

Notes

• User Guides: SBC220 | SBC240
• To operate SBC220 or SBC240 version 1.1.62 with other Shure devices and software, see the following list of minimum versions:
  • Shure Update Utility 2.4.3
  • Wireless Workbench 6.12.6

Improvements

• Enforcement of Access Control via Wireless Workbench to devices with remote connection has been fixed

Notes

• User Guide
• To operate SBC840 version 1.1.62 with other Shure devices and software, see the following list of minimum versions:
  • Shure Update Utility 2.4.3
  • Wireless Workbench 6.12.6

Improvements

• Enforcement of Access Control via Wireless Workbench to devices with remote connection has been fixed.
• Resolved an issue during initial battery detection and charge.

Notes

• User Guide
• To operate SBC840M version 1.1.62 with other Shure devices and software, see the following list of minimum versions:
  • Shure Update Utility 2.4.3
  • Wireless Workbench 6.12.6

Improvements

• Demo Mode: See what you can do with MOTIV microphones

Notes

• User Guide
• MV88+ User Guide
• Compatible with Android Lollipop 5.0 and higher
• NOTE FOR MV88+ USERS: Learn about compatibility with your Android device at www.shure.com/MOTIVcompatibility.

Improvements

• Demo Mode: See what you can do with MOTIV microphones

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage in Settings > General > iPhone Storage, and if that doesn’t resolve the issue, doing a factory reset, consisting of backing up your device, restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later, but upgrading to iOS 12.1 or newer is strongly recommended.
• Compatible with iPhone, iPad, and iPod touch

IMPORTANT

To update Shure Update Utility version 2.4.3 or earlier to version 2.4.4, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Added support for new frequency bands:
  • QLX-D
    • Thailand: 174 MHz – 210 MHz (V52)
  • ULX-D
    • Thailand: 174 MHz – 210 MHz (V52)
• Added support for macOS Mojave (10.14)

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit Mac OS X 10.10 - 10.12
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-Bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.4 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra and Mojave will fail to discover GLX-D devices. We are currently investigating this issue.

NOTES

Shure Update Utility is supported on the following operating systems:

Windows 7, 8 and 10

macOS Sierra (10.12), High Sierra (10.13), and Mojave (10.14)

Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.

USB 2.0 Devices

KSE1500, SHA900, and GLX-D must be updated one-at-a-time.

USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.

Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.

Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

Improvements

• Bug fixes

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. iOS 11.3 includes a fix for this issue, so we strongly suggest that all users with either of these phones upgrade to the latest version of iOS.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 and later

Improvements

• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage in Settings > General > iPhone Storage, and if that doesn’t resolve the issue, doing a factory reset, consisting of backing up your device, restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later, but upgrading to iOS 12.1 or newer is strongly recommended.
• Compatible with iPhone, iPad, and iPod touch