Software & Firmware Archives

Improvements

• This release requires Shure MoveMic Receiver (MV-R) users to update to the latest firmware for iOS 18 compatibility
• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• Intermittent issue on USB-C iOS devices where MV6 microphone is undiscovered after locking the phone for several minutes

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7+
  • MV7
  • MV6
  • MV88+
  • MV88
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

Improvements

• General improvements

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7+
  • MV7
  • MV6
  • MV88+
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with Android 12 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Teams Mute Sync support

Notes

• User Guide
• Firmware updates for MV7+ are available in the MOTIV Mix desktop application, as well as the MOTIV mobile apps

Compatibility

• MV7+ is compatible with the following software:
  • MOTIV Mix
  • MOTIV Audio (iOS & Android)
  • MOTIV Video (iOS & Android)
• We always recommend updating to the latest software and firmware versions for the best user experience.

Improvements

• Zero-based gain range

Notes

• User Guide
• Firmware updates for MVX2U are available in the MOTIV Mix desktop application

Compatibility

• MVX2U is compatible with the following software:
  • MOTIV Mix
  • MOTIV Desktop Application
• We always recommend updating to the latest software and firmware versions for the best user experience.

Improvements

• ShurePlus Channels now uses the same Analytics platform as other Shure applications. Analytics allow us to inform app improvements based on your interactions with the app. Analytics are always optional and contain information about which features you use and what Shure hardware you connect to.

Known Issues

• ADX5D may take several seconds longer to discover than other networked Shure devices
• In certain cases using Quadversity mode on AD4Q, the "New Frequency" option is not displayed dynamically on the Frequency picker 
  • Workaround: Refresh or close and relaunch the application
• In certain cases when identifying multiple channels or devices, Inventory items may not load completely, and users may be unable to navigate to the detailed view
• When using ULXD4Q in audio summing mode, audio LEDs in the application do not match the hardware’s front panel during audio overload
• Axient and Axient Digital devices managed by an AXT600 with no new frequencies available will show an enabled “New Frequency” button when the button should be disabled
• When using wired Ethernet with certain Android phones running Android 12, the connection is not always detected automatically
  • Workaround: Reinsert the ethernet adapter, then close and relaunch the application, or simply disable the Wi-Fi
• Occasionally on Samsung Note 20 and S20 Ultra phones, the channels in the list view do not appear
  • Workaround: Close and relaunch the application

Notes 

• User Guide 
• Please report problems and submit general feedback through the app
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• We recommend using devices and Wi-Fi access points that support Wi-Fi 6 or later.
• Wired Ethernet connection has been tested with the following adapters:  
  • UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter
  • INSIGNIA USB 3.0 to Gigabit Ethernet Adapter
  • Nonda USB-A to USB-C Adapter 
• To view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.

Compatibility

• Compatible with Android 12 or later. We can’t ensure compatibility or full-feature functionality with older operating systems. 
• Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.15
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.6
  • QLX-D 2.7.1
  • SLX-D 1.2.13
  • UHF-R 1.171
  • ULX-D 2.8.7
  • SBC220/240 Two-bay Chargers 1.4.19
  • SBC250/450/850 Networked Charging Stations 2.8.6
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.6
  • Wireless Workbench 6.15.4 or 7.2.0

Improvements

• Bug fixes

Known Issues

• P300 Shure Audio Encryption sometimes has a brief crackling sound on audio after muting
• P300 firmware periodically adds new properties. The P300 may become undiscoverable if downgrading to firmware without the new properties and may need a factory reset to become discoverable.

Notes

• User Guide
• Command Strings
• Learn more about connecting via web browser in our FAQ

Compatibility

• To operate this version of P300 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of P300 with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of P300 with other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.2.1
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.14
  • ANIUSB 6.2.21
  • MXA310 6.2.0
  • MXA710 6.2.74
  • MXA910 6.2.0
  • MXA-MUTE 6.2.6
  • MXN5-C 6.2.6
  • MXW 10.0.X
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes

Known Issues

• P300 Shure Audio Encryption sometimes has a brief crackling sound on audio after muting
• P300 firmware periodically adds new properties. The P300 may become undiscoverable if downgrading to firmware without the new properties and may need a factory reset to become discoverable.

Notes

• User Guide
• Command Strings
• Learn more about connecting via web browser in our FAQ

Compatibility

• To operate this version of P300 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of P300 with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of P300 with other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.2.1
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.14
  • ANIUSB 6.2.21
  • MXA310 6.2.0
  • MXA710 6.2.74
  • MXA910 6.2.0
  • MXA-MUTE 6.2.6
  • MXN5-C 6.2.6
  • MXW 10.0.X
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes

Notes

• User Guide
• Command Strings
• Learn more about connecting via web browser in our FAQ

Compatibility

• To operate this version of MXN5-C with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXN5-C with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.2.1
  • IntelliMix Room 6.3.0
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.14
  • ANIUSB V3 6.2.21
  • MXA310 6.2.0
  • MXA710 6.2.74
  • MXA910 6.2.0
  • MXW 10.0.X
  • P300 6.2.44
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes

Known Issues

• When one Unmute/Mute LED light color is set to White at 100% Brightness while the other Unmute/Mute light is set to Off, it may cause the button to freeze or the device mute state to spontaneously change. Lowering the device LED brightness alleviates this issue.

Notes

• User Guide
• Command Strings

Compatibility

• To operate this version of MXA MUTE with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.2.1
  • ANIUSB 6.2.14
  • ANIUSB V3 6.2.21
  • MXA310 6.2.0
  • MXA710 6.2.74
  • MXA910 6.2.0
  • MXN5-C 6.2.6
  • P300 6.2.44
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes

Known Issues

• The optional ARRAY_HEIGHT_OVERRIDE value sent via command strings must be resent upon power cycle
• If the ARRAY_HEIGHT_OVERRIDE command is used to set a height that is outside the valid range (122-914 cm), the command will not display an error but internally, the value will be rejected from being set
• Acoustic reflections from tables can sometimes be mistaken by the MXA920 as another source/talker location.  The symptom is a second talker location coordinate set in front of and higher than the actual talker.
  • Workaround: Place Coverage Areas to minimize pick-up of table surface reflections
• Channel Names are not set in the initial attempt of ‘push-to-Dante’. Dante interface resets when Device Name is set.
  • Workaround: Channel Names are set on the 2nd attempt
• MXA920 LED does not stay on after a reboot if the light settings are set to Unmute = Blue, Mute = Red. Other light combinations work as expected after reboot.
• When a muted dynamic coverage area is moved when a dedicated coverage area has also been established, the mix output of the MXA920 has low-level audio from outside the dedicated coverage area limits.
  • Workaround: Unmute and Mute the dynamic coverage area after a dynamic coverage area is moved

Notes

• User Guide
• Command Strings
• Learn more about connecting via web browser in our FAQ
• Note that Talker Position Events are published for talkers in a coverage area regardless of the mute status of the coverage area.  To fully inform camera switching decision logic, subscribe to the Coverage Area Mute Status. See Command Strings for further information.

Compatibility

• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA920 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.2.1
  • IntelliMix Room 6.3.0
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.14
  • ANIUSB V3 6.2.21
  • MXA310 6.2.0
  • MXA710 6.2.74
  • MXA901 6.2.46
  • MXA902 6.2.56
  • MXA910 6.2.0
  • MXA-MUTE 6.2.6
  • MXN5-C 6.2.6
  • P300 6.2.44
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17