Software & Firmware Archives

*****
UPDATE: July 31, 2018: U.S. customers who convert  multiple devices of the same model as part of the 600 MHz Conversion  Process may only be mailed a single device label. A fix for this issue  has been released in Wireless Workbench version 6.12.4.64.

If you have version 6.12.4.63 installed (as indicated on the splash  screen during launch and on the About screen), please visit the WWB page on Shure.com to download the updated version.

If you have multiple products of the same model and band combination  AND have already completed the conversion process, please contact Shure Customer Service to discuss options to resolve any issues.
*****

Release Date: 6/20/2018

New Features

• WWB6 is now translated in 9 new languages - The  WWB6 application and help system have been translated into 9 new  languages, including: Spanish, French, Italian, German, Russian, Korean,  Simplified Chinese, Japanese, and Portuguese
• U.S. 600 MHz Conversion Tool - In response to the  600 MHz Incentive Auction (United States only), Shure has created a  utility that enables users with gear operating in the 600 MHz range to  convert the bands of these devices so that they can continue to be used  within legal ranges. For more information, go to www.shure.com/600mhz

Improvements

• Added support for mac OS X 10.13 (High Sierra)
• Monitoring Enhancements
  • New Properties Panel Design for networked  receivers and transmitters (AD4*, AXT400, UR4*/MW4*, ULXD4*, and P10T)  better organizes and displays all device and channel properties.
  • Added Encryption as a Channel Strip Component which can be added via the Monitoring Widget Designer
  • Charger Widgets can now be added onto the Monitor  Stage by checking the checkbox next to Chargers in the Device Chooser  within the Monitor view. Inspect charge level of networked chargers  directly from within the Monitor Tab.
  • Channel Strip Alerts display alert conditions  (such as Interference, Low Battery, Talk Switch, Tx Mute) right within  the Channel Strip UI, creating a convenient and surface-level view of  significant events impacting your channels.
• Timeline Enhancements
  • Data streams are now displayed with a gradient style, enhancing visibility of those data streams
  • Time zone data within Timeline files will now be  saved, making it easier to view data from Timeline files captured in  alternate time zones (preserving the time zone of where the file was  captured).
  • The ShowLink Data stream features slot carousel  creating a convenient way to jump through the various slots of a  receiver channel while only displaying a single ShowLink data stream  plot.
  • Horizontal Scrolling can now be done by clicking  and dragging within the background plot area of a data stream. Be sure  to not click on a user marker, as this will move the marker instead of  scroll.
• New Device/Band Support
  • SBC250 Networked Docking Station for ULXD6/8 transmitters.
• Hardware Alerts Enhancements
  • Added Hardware Alert configuration options (RF Front End Power  Overload, RF Front End Limited Engaged) for Axient Digital AD4D/Q  receivers to provide control of the display of these conditions.
• Fixed Bugs including but not limited to:
  • Improper UHF-R audio metering where meters in WWB would not match those on front panel
  • Channel strips displayed in one Monitor Tab would be copied to another Monitor Tab
  • Inability to scan with multiple bands of UHF-R receivers
  • Scan files would not generate exclusions in the Coordination Workspace in some conditions

Known Issues

• ULX-D receivers running firmware version 2.0.28 or earlier may  trigger a Settings Conflict when rediscovered after updating their  firmware to version 2.1 or later. There is no issue with the device –  there was simply a new property added in version 2.1. To dismiss the  alert, resolve the Settings Conflict by selecting the properties you  wish to keep.
• Audio Summing reported from ULX-D receivers reports an Audio  Overload on all channels instead of on the specific channel(s)  experiencing the overload.
• Timeline System Events displayed when using the Axient Digital  FD-Override (in FD-S, selecting to Lock to Rx 1/2/Auto Switch) do not  get displayed on both FD channels.
• Timeline System Events displayed for Active Transmitter Online for  ULXD6/8 transmitters do not always include Transmitter Device ID in the  event description.
• On Macs, when users open show files and launch the Frequency  Analysis dialog (by checking the checkbox and pressing “Analyze”), the  Frequency Coordination tab may stop responding to keyboard inputs (for  example, editing or deleting frequencies with the keyboard). To work  around this issue, select another tab in the application (e.g.:  Inventory or Monitor) and then reselect the Frequency Coordination tab.
• SLX and ULX frequencies in Master List mode cannot be manually  entered in the Coordination Workspace. They can, however, be coordinated  and analyzed.
• When scanning with AXT400 receivers, the Band Preset value in the  Live Scan Settings dialog does not always stay in sync with the  currently selected band of the receiver. The Band Preset can be manually  changed to scan any supported range.
• Alerts logged when devices first come online may list device  parameters and their values as they are being discovered even though the  parameter values themselves have not changed.

Notes

• To operate Wireless Workbench successfully, you must run it as an  administrator. (Consult your IT department if you have questions.)
• Tags that have been added to a show file but are not assigned to any devices are not saved within the show file.
• Opening show files created with older versions of Wireless  Workbench may result in the Settings Conflicts dialog opening once the  file has loaded. This is due to newly supported hardware parameters that  have been introduced with updated firmware versions. To maintain all  settings from the show file, select "Keep all settings from: Wireless  Workbench".
• On machines running Windows 7, Wireless Workbench will not be able  to discover devices when the machine has fallen back to its  169.254.xxx.yyy fallback IP address, regardless of the IP addressing of  the connected Shure devices.  To address this, perform one of the  following:
  • Insert a DHCP server onto your network and set your machine and Shure devices to accept automatic IP addressing.
  • Statically assign your machine's IP address to the 169.254.xxx.yyy  fallback subnet with a different IP address than the one it fell back  to originally.

Important

• This version applies to AD1 and AD2 transmitters

Improvement

• Resolves intermittent issue in which frequency on transmitter could reset to default value (Group 1, Channel 1) when batteries are fully drained.

Notes

• AD1/2 version 1.0.29 is compatible with AD1/2 devices on version 1.0.29 and below, but it is recommended to update all devices used together to the same firmware version.
• To operate AD1/2 version 1.0.29 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD4D/Q Receivers 1.0.27
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4
  • Wireless Workbench 6.12.2

Important

• Before ULX-D and QLX-D receivers can host or update ULXD6/8 firmware, they must be updated to the following minimum firmware versions:
  • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
  • QLXD4 Receivers 2.1.5 or higher
• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all ULX-D devices to the same version.

Improvements

• Support for new frequency bands
  • Latin America 632 – 696 MHz (L50)
  • Taiwan: 510-530 MHz (G62)
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Bug fixes

Known Issue

• ULXD6/8 transmitters are not compatible with SystemOn 2.0-3.0.1

Notes

• ULXD6/8 User Guide
• To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
     • QLXD4 Receivers 2.1.5 or higher
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• To update ULXD6/8 transmitters firmware while they are docked in an SBC250/450/850 Networked Charging Station:
  1. Place transmitters on charging station and ensure charging station is connected to the network.
  2. Launch Shure Update Utility to find firmware updates.
  3. Download updates and select Send Updates.
• To operate ULXD6/8 version 2.2.24 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.2.24
  • SBC250/450/850 Networked Charging Stations 2.2.24
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1

Important

• Before ULX-D and QLX-D receivers can host or update ULXD6/8 firmware, they must be updated to the following minimum firmware versions:
  • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
  • QLXD4 Receivers 2.1.5 or higher
• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all ULX-D devices to the same version.

Improvements

• Support for new frequency bands
  • Latin America 632 – 696 MHz (L50)
  • Taiwan: 510-530 MHz (G62)
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Bug fixes

Known Issue

• ULXD6/8 transmitters are not compatible with SystemOn 2.0-3.0.1

Notes

• ULXD6/8 User Guide
• To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
     • QLXD4 Receivers 2.1.5 or higher
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• To update ULXD6/8 transmitters firmware while they are docked in an SBC250/450/850 Networked Charging Station:
  1. Place transmitters on charging station and ensure charging station is connected to the network.
  2. Launch Shure Update Utility to find firmware updates.
  3. Download updates and select Send Updates.
• To operate ULXD6/8 version 2.2.24 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.2.24
  • SBC250/450/850 Networked Charging Stations 2.2.24
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1

Important

• ULXD4D and ULXD4Q receivers running firmware prior to 1.4.8 must be updated to 1.4.8 before updating to newer versions.
• ULXD4D and ULXD4Q receivers running firmware between 1.4.8 and 2.0.28 must be updated to 2.0.28 before updating to newer versions.
• After 2.0.28 is installed, ULXD4D and ULXD4Q receivers can be updated to the latest available firmware version.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

New Feature

• AES67 support

Improvements

• Support for new frequency bands:
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Bug fixes, including fixing the issue of ULXD1/2 transmitters on version 2.2.23 getting reset to factory default settings after an update or downgrade.

Known Issue

• ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1

Notes

• User Guide
• If your ULXD1/2 transmitter is on version 2.2.23, updating to version 2.2.24 will unexpectedly reset your ULXD1 to its factory default settings and your previous settings will need to be recovered via IR sync.
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• SystemOn 3.0.1 displays "Check system requirements, your current firmware version may not be confirmed compatible" for ULX-D version 2.2.24; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 3.0.1.
• To operate ULX-D version 2.2.24 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD4/4D/4Q Receivers 2.2.24
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • Axient AXT600 Spectrum Manager 2.1.11
  • Wireless Workbench  6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1
  • SystemOn 3.0.1

Important

• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

New Feature

• AES67 support

Improvements

• Support for new frequency bands:
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Bug fixes, including fixing the issue of ULXD1/2 transmitters on version 2.2.23 getting reset to factory default settings after an update or downgrade.

Known Issue

• ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1

Notes

• User Guide
• If your ULXD1/2 transmitter is on version 2.2.23, updating to version 2.2.24 will unexpectedly reset your ULXD1 to its factory default settings and your previous settings will need to be recovered via IR sync.
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• SystemOn 3.0.1 displays "Check system requirements, your current firmware version may not be confirmed compatible" for ULX-D version 2.2.24; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 3.0.1.
• To operate ULX-D version 2.2.24 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD4/4D/4Q Receivers 2.2.24
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • Axient AXT600 Spectrum Manager 2.1.11
  • Wireless Workbench  6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1
  • SystemOn 3.0.1

Important

• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

New Feature

• AES67 support

Improvements

• Support for new frequency bands:
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Bug fixes, including fixing the issue of ULXD1/2 transmitters on version 2.2.23 getting reset to factory default settings after an update or downgrade.

Known Issue

• ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1

Notes

• User Guide
• If your ULXD1/2 transmitter is on version 2.2.23, updating to version 2.2.24 will unexpectedly reset your ULXD1 to its factory default settings and your previous settings will need to be recovered via IR sync.
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• SystemOn 3.0.1 displays "Check system requirements, your current firmware version may not be confirmed compatible" for ULX-D version 2.2.24; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 3.0.1.
• To operate ULX-D version 2.2.24 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD4/4D/4Q Receivers 2.2.24
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • Axient AXT600 Spectrum Manager 2.1.11
  • Wireless Workbench  6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1
  • SystemOn 3.0.1

Important

• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

New Feature

• AES67 support

Improvements

• Support for new frequency bands:
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Added power supply fail-safe protection
• Bug fixes

Known Issue

• ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1

Notes

• User Guide
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• SystemOn 3.0.1 displays "Check system requirements, your current firmware version may not be confirmed compatible" for ULX-D version 2.2.24; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 3.0.1.
• To operate ULX-D version 2.2.24 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.2.24
  • SBC250/450/850 Networked Charging Stations 2.2.24
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • PSM1000 1.5.12
  • Axient AXT600 Spectrum Manager 2.1.11
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1
  • SystemOn 3.0.1

Important

• ULXD4D and ULXD4Q receivers running firmware prior to 1.4.8 must be updated to 1.4.8 before updating to newer versions.
• ULXD4D and ULXD4Q receivers running firmware between 1.4.8 and 2.0.28 must be updated to 2.0.28 before updating to newer versions.
• After 2.0.28 is installed, ULXD4D and ULXD4Q receivers can be updated to the latest available firmware version.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

New Feature

• AES67 support

Improvements

• Support for new frequency bands:
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Added power supply fail-safe protection
• Bug fixes

Known Issue

• ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1

Notes

• User Guide
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• SystemOn 3.0.1 displays "Check system requirements, your current firmware version may not be confirmed compatible" for ULX-D version 2.2.24; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 3.0.1.
• To operate ULX-D version 2.2.24 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.2.24
  • SBC250/450/850 Networked Charging Stations 2.2.24
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • PSM1000 1.5.12
  • Axient AXT600 Spectrum Manager 2.1.11
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1
  • SystemOn 3.0.1

Important

• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

New Feature

• AES67 support

Improvements

• Support for new frequency bands:
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Added power supply fail-safe protection
• Bug fixes

Known Issue

• ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1

Notes

• User Guide
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• SystemOn 3.0.1 displays "Check system requirements, your current firmware version may not be confirmed compatible" for ULX-D version 2.2.24; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 3.0.1.
• To operate ULX-D version 2.2.24 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.2.24
  • SBC250/450/850 Networked Charging Stations 2.2.24
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • PSM1000 1.5.12
  • Axient AXT600 Spectrum Manager 2.1.11
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1
  • SystemOn 3.0.1