Software & Firmware Archives

Improvements

• Firmware improvements for MoveMic
• General bug fixes

Notes

• User Guides
  • MoveMic
  • MV7
  • MV88+
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with Android 11 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

New Features

• YouTube Live integration

Improvements

• Firmware improvements for MoveMic
• General bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7
  • MV88+
  • MV88
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

Improvements

• Firmware improvements for MoveMic
• General bug fixes

Notes

• User Guides
  • MoveMic
  • MV7
  • MV88+
  • MV88
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

Improvements

• Bug fixes

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• This app is compatible with Android 12 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Bug fixes

Known Issues

• The app can play files that are stored in the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Improvement to performance reliability, run-time diagnostics, and retries of deployment
• Enhancement to streamline device firmware updating

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 13.3.1 (Ventura) minimum
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware from release 4.X / 5.X using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended firmware versions:
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.24
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXA-MUTE 6.0.25
  • MXN5-C 6.0.17
  • P300 6.0.38
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• PLEASE NOTE: Intellimix Room Audio Processing Software (IMX-Room) is not yet supported in Designer 6. At this time, use Designer 4.7 for IMX-Room designs and deployments. 

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    1. Open Designer 4.X
    2. Go to “my projects”
    3. Click on the 3 dots in right side of your project – select “Export”
    4. A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6.0:
    1. Open Designer 6.0
    2. Go to “File -> Open”
    3. Navigate to and select <your_project_name>.dprj
    4. Import file dialog appears – click “Choose save location”
    5. Select a folder where the converted room files should be stored e.g <my_rooms>
    6. Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    7. Select all the rooms that you want to import
    8. Click on “Open selected rooms”
    9. All rooms selected are now opened in their own tab
    10. All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• Installer processes may fail during upgrade
  • Workaround: Allow the uninstaller process to finish, then restart installation
• After a device firmware installation and a “device version to install” version stops at “Discovering...”
  • Workaround: Unplug the POE cable from the device, wait about 5 seconds, and then plug the POE cable back in to restore the device.
• Issue ID# 5935: Default file names may be rejected by Windows or macOS due to operating system file naming constraints.
  • Workaround: Rename the file that was saved in Mac and open it in Windows.
• Issue ID# 6263: User may encounter missing devices and routes when trying to open a saved file during deployment flow.
  • Workaround: Close and reopen Designer, then try to open the file.
• Issue ID# 6298: When resizing or selecting the coverage area, then trying to reposition it, the coverage may momentarily jump to the original position and then back to the new position.
  • Workaround: Rate of occurrence is sporadic, contact Shure Customer Support team for assistance if anomaly is persistent.
• Issue ID# 6394: In the MXA920 S/R, reset to default option is not working as expected when added coverages are hidden one by one after adding them. and then clicking on reset to default option in properties panel.
  • Workaround: Switch tabs then return to the coverage tab.
• Issue ID# 6450: Room conflict dialog may not appear in an online password protected room if a device is not online or missing, and user may be unable to remove the missing device.
  • Workaround: User must get the missing device online; otherwise, move online devices to a new room.
• Issue ID# 6460: User may encounter a delay on password selection deploying to devices with and without passwords set.
  • Workaround: Wait 7-10 seconds for the password selection options to become available.
• Issue ID# 6462: User is unable to set a common device password in an online room when room contains some device with passwords and some devices without passwords.
  • Workaround: Use the deployment workflow to set and synchronize the room password. Otherwise, individually remove each device’s password so that all devices are not password protected and reset the room password.
• Issue ID# 6466: When working with Virtual room and not adding or removing a device (i.e. changing a device mute state), device settings will not be saved.
  • Workaround: Save the design file manually after configuring settings.
• Issue ID# 6470: In the coverage view, the MXA310 property panel may not refresh after setting device properties.
  • Workaround: Switch tabs and return to the coverage view.
• Issue ID# 6476: When using streamlined deployment with MXA-MUTE, the latest audio rout changes may not be reflected in the online room.
  • Workaround: Use standard deployment when deploying a room that contains a MXA-MUTE device.
• Issue ID# 6477: It is possible to start import or clear of multiple P300 device presets at the same time, and this could result in a failure to import or clear.
  • Workaround: If user encounters a failure, wait for 30 seconds, then retry the operation and it will be successful.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/
• Designer 6 can be installed on the same PC as previous Designer versions. It is recommended to run them at separate times and not simultaneously.
• Previous Designer versions will not be removed when Designer 6 is installed.

These release notes cover the following models: 

• MXW1X/2X/6X Transmitters
• MXWAPXD2 Access Point Transceiver

Improvements

• System Pre-Set Mode “Direct” enabled and selectable via hardware button and browser-based User Interface (CUI)
• DECT spectrum scan feature available in Settings menu
• Third-Party Control Interface (TPCI) Command Strings available
• Added support for transmitter charging using a USB-C power supply. This includes transmitters remaining live (active RF and audio connection) during charging
• Network security: Added firewall protection
• Beta feature: Internet (Cloud) connectivity can be enabled via the CUI for limited beta trails of the new Shure Cloud device management interface (please contact your Shure representative for more details)

Known Issues

• Transmitters overestimate temporarily or take longer to estimate battery time remaining
• MXWAPXD2 UI not reporting the same battery time remaining compared to transmitters
• MXWAPXD2 UI Lights settings toggle switches are not functional
• Sometimes MXWAPXD2 UI rejects the correct passphrase
• Transmitter does not clear linked APXD2 name during interrupted mic linking (when transmitter is removed during linking process)
• When updating to this firmware, transmitters will lose their linking status and need to be re-linked

Notes

• User Guide
• Command Strings
• To operate this version of MXW neXt with other Shure networked systems, see the following list of recommended software and firmware versions:
  • Shure Update Utility 2.8.5
  • Shure Web Device Discovery 1.2.17

These release notes cover the following models: 

• MXW1X/2X/6X Transmitters
• MXWAPXD2 Access Point Transceiver

Improvements

• System Pre-Set Mode “Direct” enabled and selectable via hardware button and browser-based User Interface (CUI)
• DECT spectrum scan feature available in Settings menu
• Third-Party Control Interface (TPCI) Command Strings available
• Added support for transmitter charging using a USB-C power supply. This includes transmitters remaining live (active RF and audio connection) during charging
• Network security: Added firewall protection
• Beta feature: Internet (Cloud) connectivity can be enabled via the CUI for limited beta trails of the new Shure Cloud device management interface (please contact your Shure representative for more details)

Known Issues

• Transmitters overestimate temporarily or take longer to estimate battery time remaining
• MXWAPXD2 UI not reporting the same battery time remaining compared to transmitters
• MXWAPXD2 UI Lights settings toggle switches are not functional
• Sometimes MXWAPXD2 UI rejects the correct passphrase
• Transmitter does not clear linked APXD2 name during interrupted mic linking (when transmitter is removed during linking process)  
• When updating to this firmware, transmitters will lose their linking status and need to be re-linked

Notes

• User Guide
• Command Strings
• To operate this version of MXW neXt with other Shure networked systems, see the following list of recommended software and firmware versions:
  • Shure Update Utility 2.8.5
  • Shure Web Device Discovery 1.2.17

Improvements

• New product support for MoveMic and MXW neXt 2
• Bug fixes and performance enhancements
• Fixed issues regarding support for foreign language (non-ASCII) characters and symbols
• Fixed download button error issues seen in some cases
• Improved discovery of very old firmware versions (prior to 2017)

Known Issues

• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
  • Solution: Update to 2.0.18 version.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.
  • Workaround: Retry the update or update each device individually to successfully update the devices.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the Motiv app (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon

Improvements

• Support for the new Shure MoveMic
• General bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7
  • MV88+
  • MV88
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch