Software & Firmware Archives

These release notes cover the following models: 

• MXWAPT2/4/8 Access Point Transceivers

Important

• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here.  Please note – should the firmware version used be older than 5.2.2, it is advised to upgrade to version 5.2.2 first before updating to any subsequent more recent releases. Close the SUU when complete.

Improvements

• Support for added hardware revisions

Known Issues

• Multiple Primary Leader Clocks in Dante Controller might appear with mix of AES67 enabled on an MXW-APT as well as an Axient-Digital system on the same subnet

Notes

• User Guide
• Quick Start Guide
• Crestron/AMX Control Strings
• To operate this version of MXW with other Shure networked systems, see the following list of recommended software and firmware versions:
  • SCM820 1.4.3
  • Shure Web Device Discovery 1.2.17
  • Shure Update Utility 2.7.2
  • SystemOn 4.7.2

These release notes cover the following models: 

• MXWAPT2/4/8 Access Point Transceivers

Important

• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here.  Please note – should the firmware version used be older than 5.2.2, it is advised to upgrade to version 5.2.2 first before updating to any subsequent more recent releases. Close the SUU when complete.

Improvements

• Support for added hardware revisions

Known Issues

• Multiple Primary Leader Clocks in Dante Controller might appear with mix of AES67 enabled on an MXW-APT as well as an Axient-Digital system on the same subnet

Notes

• User Guide
• Quick Start Guide
• Crestron/AMX Control Strings
• To operate this version of MXW with other Shure networked systems, see the following list of recommended software and firmware versions:
  • SCM820 1.4.3
  • Shure Web Device Discovery 1.2.17
  • Shure Update Utility 2.7.2
  • SystemOn 4.7.2

Overview

This update is the result of extensive measurement and calibration in our certified acoustic labs at the Shure headquarters. It introduces significantly improved clarity, more consistent speech levels, and enhanced intelligibility for a more natural and transparent communication experience. 

Improvements

• Improved echo cancellation, providing enhanced double-talk performance for better interaction between conference sites and an overall better experience for meeting participants
• System sounds, such as push-button chime level, were also reduced for a more pleasant experience
• Readjusted pickup pattern on Ceiling to better match Narrow, Medium, and Wide beam selections

Important

• New licenses are no longer being offered. For maintenance licenses, please contact your local Shure representative.

Bug Fixes

• LDAP server configuration validation for port 636; password and username validation for port 389 errors during upgrade from SystemOn version 4.6.0 to 4.7.0

Pre-Upgrade Requirements

• Designer and SystemOn cannot be installed on the same computer
• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

• Supported Operating Systems
  • Windows Server 2019
  • Windows 10 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers
  • Chrome
  • Safari
  • Windows Edge
• Hardware Minimum Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 3.3.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.15
  • MXA910 4.7.13
  • MXA920 1.3.276
  • MXA-MUTE 1.5.16
  • MXN5-C 1.5.12
  • Microflex Wireless 10.0.6
  • P300 4.7.17
  • SBC220/240 1.3.45
  • SBC250/450/850 2.6.3
  • SCM820 1.4.3
  • ULX-D 2.6.3

Improvements

• General enhancements

Known Issues

• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes

• User Guide
• Command Strings
• To operate this version of MXA710 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA710 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.17
  • MXA310 4.7.8
  • MXA910 4.7.13
  • MXN5-C 1.5.12
  • MXA-MUTE 1.5.16
  • Microflex Wireless 10.0.6
  • P300 4.7.17
  • ULXD4D/4Q 2.6.3
  • SCM820 1.4.3
  • Shure Update Utility 2.7.2
  • Shure Web Device Discovery 1.2.17

Improvements

• General enhancements

Known Issues

• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes

• User Guide
• Command Strings
• To operate this version of MXA710 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA710 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.17
  • MXA310 4.7.8
  • MXA910 4.7.13
  • MXN5-C 1.5.12
  • MXA-MUTE 1.5.16
  • Microflex Wireless 10.0.6
  • P300 4.7.17
  • ULXD4D/4Q 2.6.3
  • SCM820 1.4.3
  • Shure Update Utility 2.7.2
  • Shure Web Device Discovery 1.2.17

Important

• Shure is currently looking into an issue with iOS 16 compatibility. Some functions may not work as expected.

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems
• Compatible with iPhone and Apple Watch – iPad and iPod Touch are not supported
• Please report problems and submit general feedback through the app (About > Feedback)

Important

• Version 1.3.276 is a patch release to fix the root cause of a field issue that had prevented successful bootup on a few units. While the number of reports was extremely low, this update is highly recommended to avoid any potential risk of bootup issues in the future. Note that the prior two versions (1.1.161 and 1.3.220) are now removed from Shure Update Utility and Shure.com firmware archives.

Improvements

• Bug fixes

Known Issues

• Channel Names are not set in the initial attempt of ‘push-to-Dante’. Dante interface resets when Device Name is set.
  • Workaround: Channel Names are set on the 2nd attempt.
• MXA920 LED does not stay on after a reboot if the light settings are set to Unmute = Blue, Mute = Red.  Other light combinations work as expected after reboot.
• When a muted dynamic coverage area is moved when a dedicated coverage area has also been established, the mix output of the MXA920 has low-level audio from outside the dedicated coverage area limits.
  • Workaround: Unmute and Mute the dynamic coverage area after a dynamic coverage area is moved.

Notes

• User Guide
• Command Strings
• Note that Talker Position Events are published for talkers in a coverage area regardless of the mute status of the coverage area.  To fully inform camera switching decision logic, subscribe to the Coverage Area Mute Status. See https://pubs.shure.com/command-strings for further information
• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA920 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.2
  • IntelliMix Room 3.3.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.17
  • MXA310 4.7.8
  • MXA710 1.5.15
  • MXA910 4.7.13
  • MXN5-C 1.5.12
  • MXA-MUTE 1.5.16
  • P300 4.7.17
  • Shure Update Utility 2.7.2
  • Shure Web Device Discovery 1.2.17

Important

• Version 1.3.276 is a patch release to fix the root cause of a field issue that had prevented successful bootup on a few units. While the number of reports was extremely low, this update is highly recommended to avoid any potential risk of bootup issues in the future. Note that the prior two versions (1.1.161 and 1.3.220) are now removed from Shure Update Utility and Shure.com firmware archives.

Improvements

• Bug fixes

Known Issues

• Channel Names are not set in the initial attempt of ‘push-to-Dante’. Dante interface resets when Device Name is set.
  • Workaround: Channel Names are set on the 2nd attempt.
• MXA920 LED does not stay on after a reboot if the light settings are set to Unmute = Blue, Mute = Red.  Other light combinations work as expected after reboot.
• When a muted dynamic coverage area is moved when a dedicated coverage area has also been established, the mix output of the MXA920 has low-level audio from outside the dedicated coverage area limits.
  • Workaround: Unmute and Mute the dynamic coverage area after a dynamic coverage area is moved.

Notes

• User Guide
• Command Strings
• Note that Talker Position Events are published for talkers in a coverage area regardless of the mute status of the coverage area.  To fully inform camera switching decision logic, subscribe to the Coverage Area Mute Status. See https://pubs.shure.com/command-strings for further information
• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA920 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.2
  • IntelliMix Room 3.3.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.17
  • MXA310 4.7.8
  • MXA710 1.5.15
  • MXA910 4.7.13
  • MXN5-C 1.5.12
  • MXA-MUTE 1.5.16
  • P300 4.7.17
  • Shure Update Utility 2.7.2
  • Shure Web Device Discovery 1.2.17

Important

• Shure is currently looking into an issue with iOS 16 compatibility. Some functions may not work as expected.

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Compatible with iPhone, iPad, iPod touch, and Apple Watch
• Please report problems and submit general feedback through the app (About > Feedback)