Software & Firmware Archives

Improvements

• Bug fix related to battery warning shutdown behavior

Notes

• User Guide
• Shure recommends updating all PSM1000 devices in a configuration to the same firmware version
• To operate this version of PSM1000 devices with other Shure networked systems and software, see the following list of recommended versions:
  • AXT600 2.1.41
  • Axient Digital 1.4.10
  • ULX-D 2.8.6
  • Shure Update Utility 2.8.3
  • ShurePlus Channels iOS 1.6.1
  • ShurePlus Channels Android 1.6.2
  • Wireless Workbench 6.15.4 or 7.0.0

New Features

• Livestreaming integration (beta feature)

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• MOTIV Video User Guide
• MV7 User Guide
• MV88+ Video User Guide
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with Android 11 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Learn more about MOTIV microphone compatibility with your Android device at www.shure.com/motiv-compatibility

New Features

• Livestreaming integration (beta feature)

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV7 User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

Improvements

• Update to large system performance discovery times

Pre-Upgrade Requirements

• Multiple versions of Designer cannot be installed on the same computer
• Designer and SystemOn cannot be installed on the same computer
• Before you upgrade Designer:
  • Export project files
  • Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Platform Requirements

• Supported Operating Systems
  • Windows 10 and 11 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers
  • Chrome
  • Safari
  • Windows Edge 
• Minimum Hardware Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Upgrade Path

• Designer versions 3.0 and 3.1 must be upgraded to 3.2 first, before upgrading to this version of Designer. Download Designer 3.2 here.
• If you encounter an Installer failure during upgrade, allow the uninstaller process to finish, then restart installation.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Project files and database are not backward compatible with versions prior to 4.5
  • Templates saved in earlier versions of Designer are moved to a project named ‘Templates’ beginning in version 4.5.0
• This version of Designer is compatible with the following recommended software and firmware versions: 
  • IntelliMix Room 4.2.0
  • ANIUSB-MATRIX 4.7.23
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA920 1.5.24
  • MXA902 5.0.115 (please see the FAQ for more information)
  • MXA-MUTE 1.5.23
  • MXN5-C 1.5.21
  • P300 4.7.24

Improvements

• General backend improvements

Known Issues

• When one Unmute/Mute LED light color is set to White at 100% Brightness while the other Unmute/Mute light is set to Off, it may cause the button to freeze or the device mute state to spontaneously change. Lowering the device LED brightness alleviates this issue.
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes

• User Guide
• Command Strings
• To operate this version of MXA MUTE with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.35
  • ANIUSB-MATRIX 4.7.23
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA902 5.0.115
  • MXN5-C 1.5.21
  • P300 4.7.24
  • Shure Update Utility 2.8.3
  • Shure Web Device Discovery 1.2.17

Improvements

• General backend improvements

Known Issues

• Pop noise is triggered when the channel is unrouted in Dante controller with encryption enabled
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported.
• Shure Audio Encryption is not backward compatible; all devices must be on version 4.1 firmware or newer to use this feature
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot

Notes

• User Guide
• Command Strings
• This version of ANIUSB-MATRIX is compatible with ANIUSB-MATRIX devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
• To operate this version of ANIUSB-MATRIX with Dante Controller, reference the following minimum versions
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of ANIUSB-MATRIX with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of ANIUSB-MATRIX with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.35
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • MXA310 4.7.8
  • MXA910 4.7.13
  • Microflex Wireless 10.0.8
  • P300 4.7.24
  • ULXD4D/4Q 2.8.6
  • SCM820 1.4.3
  • Shure Update Utility 2.8.3
  • Shure Web Device Discovery 1.2.17

Improvements

• General backend improvements

Known Issues

• Shure Audio Encryption is not backward compatible; all devices must be on version 4.1+ firmware to use this feature
• P300 Shure Audio Encryption sometimes has a brief crackling sound on audio after muting
• Shure Update Utility and Designer may not allow downgrading of new P300s shipped with 4.2.7 or higher due to a platform update to support future functionality and USB improvements
• P300s with firmware 4.3 require Designer versions 4.3 and higher and will NOT be supported in Designer versions 4.2.1 and earlier.
• P300 firmware periodically adds new properties. The P300 may become undiscoverable if downgrading to firmware without the new properties and may need a factory reset to become discoverable.
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes

• User Guide
• Command Strings
• To operate this version of P300-IMX with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of P300-IMX with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of P300-IMX with other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.35
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.23
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXN5-C 1.5.21
  • MXA-MUTE 1.5.23
  • Microflex Wireless 10.0.8
  • Shure Update Utility 2.8.3
  • Shure Web Device Discovery 1.2.17

Improvements

• General backend improvements

Known Issues

• Shure Audio Encryption is not backward compatible; all devices must be on version 4.1+ firmware to use this feature
• P300 Shure Audio Encryption sometimes has a brief crackling sound on audio after muting
• Shure Update Utility and Designer may not allow downgrading of new P300s shipped with 4.2.7 or higher due to a platform update to support future functionality and USB improvements
• P300s with firmware 4.3 require Designer versions 4.3 and higher and will NOT be supported in Designer versions 4.2.1 and earlier.
• P300 firmware periodically adds new properties. The P300 may become undiscoverable if downgrading to firmware without the new properties and may need a factory reset to become discoverable.
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes

• User Guide
• Command Strings
• To operate this version of P300-IMX with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of P300-IMX with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of P300-IMX with other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.35
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.23
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXN5-C 1.5.21
  • MXA-MUTE 1.5.23
  • Microflex Wireless 10.0.8
  • Shure Update Utility 2.8.3
  • Shure Web Device Discovery 1.2.17

New Features

• A new, in-app feedback form allows users to submit feedback directly from the help menu

Improvements

• New hardware support
• Bug fixes and code enhancements
• Translation improvements

Known Issues

• ULX-D receivers running firmware version 2.0.28 or earlier may trigger a Settings Conflict when rediscovered after updating their firmware to version 2.1 or later. There is no issue with the device—there was simply a new property added in version 2.1. To dismiss the alert, resolve the Settings Conflict by selecting the properties you wish to keep.
• The Timeline System Event “Active Transmitter Online” for ULXD6/8 transmitters does not always include Transmitter Device ID in the event description.
• SLX and ULX frequencies in Master List mode cannot be manually entered in the Coordination Workspace. They can, however, be coordinated and analyzed.
• While working in the RF Coordination or Frequency Plot, the scan data peaks change depending on horizontal zoom level. 
• In certain scenarios, the Frequency List dialog is empty and the CFL is not imported from AXT600.
• While Timeline is running, no marker will display when changing FD-Override on an FD-Selection channel.
• Selecting a virtual UHF-R device in Inventory shows all types of presets in Item properties in Inventory sidebar.
• When Interference is active and a channel strip is added to Monitor area, the Interference text may take ~15sec to disappear when power cycling the device.
• Deploying CWS frequencies to a created virtual FD-C channel can fail in certain cases, particularly when multiple virtual devices of the same type are created simultaneously via "Add New Devices” dialog (i.e., the "Active Devices" widget is more than 1). Shure recommends creating such virtual devices one-by-one.
• When editing the two frequencies of an FD-C channel via the property panel, mixed use of the frequency and group/channel widgets on both frequencies can cause unexpected frequencies to be set for the channel. Shure recommends using only the two frequency widgets when editing both frequencies via the property panel, or using the Inventory row frequency, group, or channel widgets to edit each individual FD-C frequency.
• Merging a created virtual device that has a different transmission mode than the target online device can fail in certain cases. Shure recommends directly setting the transmission mode of the online device to match the virtual device before attempting a merge. Note that setting the transmission mode will cause the online device to reboot.
• In the AD600/AXT600 Property panel, when accessing 'Edit CFL', the user is unable to select 'Type' as AD or existing type in backups after changing it.

Notes

• User Guide
• WWB 6.15.X and WWB7 can be installed on the same machine but cannot run at the same time. 
• The following features are no longer supported in WWB7 (customers may continue to use WWB 6.15.X if these features are required):
  • Online UHF-R control and monitoring
  • Frequency Conversion (e.g., converting a J50 receiver to J50A).
  • Import and export inventory
• Opening show files created with older versions of Wireless Workbench may result in the Settings Conflicts dialog opening once the file has loaded. This is due to newly supported hardware parameters that have been introduced with updated firmware versions. To maintain all settings from the show file, select "Keep all settings from: Wireless Workbench."
• Alerts logged when devices first come online may list device parameters and their values as they are being discovered even though the parameter values themselves have not changed.

Compatibility

• Windows
  • Windows 10, Intel only
  • Windows 11, Intel only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon
• To operate this version of Wireless Workbench with other Shure products, reference the following list of recommended versions:
  • Axient Digital 1.4.10
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.6
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • ULX-D 2.8.6
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.8.6
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.3
  • ShurePlus Channels iOS 1.6.1
  • ShurePlus Channels Android 1.6.2

Important

• This launch day update is for SLXD5 Single-Channel Portable Digital Wireless Receivers only

Notes

• User Guide
• To operate this version of SLX-D with other Shure networked systems, see the following list of recommended versions:
  • Wireless Workbench 6.15.4 or 7.0.1
  • Shure Update Utility 2.8.4