Software & Firmware Archives

Improvements

• Added support for MXA902
• Improved hardware support for Axient Digital, ULX-D, QLX-D, and PSM1000

Bug Fixes

• Fixed an issue where a device locked via Dante Controller or DDM could be selected for update. Devices must be unlocked to perform a firmware update.

Known Issues

• In some cases, SUU fails to launch after installation on macOS Ventura.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Shure Update Utility will fail to discover on first connection an ADX5D on Apple Silicon Macs running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS 11 (Big Sur), Intel and Apple Silicon
  • macOS 12 (Monterey), Intel and Apple Silicon
  • macOS 13 (Ventura), Intel and Apple Silicon
  • Note: SUU 2.7.1 was the last release to support macOS 10.15 (Catalina)

Initial Release

Important

• For important information about limitations with Designer and other device firmware, please see the FAQ
• Shure Update Utility 2.8.2 is required to see MXA902 firmware updates

Notes

• User Guide
• Command Strings

Improvements

• Added an advanced room control for device playback level offset for all devices with loudspeaker

Improvements

• Added support for active Zoom call flag
• Updated iOS/Android icon adjustments

Notes

• Stem Ecosystem Firmware Updates - FAQ

Improvements

• Addressed a minor issue with network discovery. Under some network conditions devices can become undiscoverable on the network and require a restart. Version 2.9.1 fixes this issue.

Notes

• Stem Ecosystem Firmware Updates - FAQ

Improvements

• Backend improvements

Known Issues

• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• User Guide
• Firmware updates for MV88+ are available in the ShurePlus MOTIV app for iOS and Android, as well as the MOTIV Desktop application
• Shure MV88+ is compatible with the following recommended software versions:
  • ShurePlus MOTIV iOS 3.7.6
  • ShurePlus MOTIV Android 3.7.1
  • ShurePlus MOTIV Video iOS 1.8.3
  • ShurePlus MOTIV Video Android 1.8.2
  • ShurePlus MOTIV for Mac and Windows 1.3.1

Improvements

• Backend improvements

Known Issues

• When connected to iPad via a USB-C cable, the MV7 will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• User Guide
• Firmware updates for MV7 are available in the ShurePlus MOTIV app for iOS and Android, as well as the MOTIV Desktop application
• Shure MV7 is compatible with the following recommended software versions:
  • ShurePlus MOTIV iOS 3.7.6
  • ShurePlus MOTIV Android 3.7.1
  • ShurePlus MOTIV Video iOS 1.8.3
  • ShurePlus MOTIV Video Android 1.8.2
  • ShurePlus MOTIV for Mac and Windows 1.3.1

Improvements

• Bug fixes

Notes

• User Guide
• Compatible with Android 11 and higher. We can’t ensure compatibility or full feature functionality with older operating systems
• Please report problems and submit general feedback in the app settings page

Improvements

• Bug fixes

Known Issues

• The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Supports iPhone 6S and later – iPad and iPod Touch are not supported.
• Compatible with iOS 14.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems
• Please report problems and submit general feedback in the app settings page

Improvements

• Added an advanced room control for device playback level offset for all devices with loudspeaker