Software & Firmware Archives

Improvements

• Bug fixes for some users on Android 10

Notes

• User Guide
• Compatible with Android 10 and higher. We can’t ensure compatibility or full feature functionality with older operating systems
• Please report problems and submit general feedback in the app settings page

New Features

• MXA902 device support

Bug Fixes

• Upon closing a room, the main window of Shure Designer will go blank, with a small popup at the top saying 'Failed to login to account'
• Fixed issue where Designer 4.7.15 could fail to deploy a room design to MXA920

Pre-Upgrade Requirements

• Multiple versions of Designer cannot be installed on the same computer
• Designer and SystemOn cannot be installed on the same computer
• Before you upgrade Designer:
  • Export project files
  • Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Platform Requirements

• Supported Operating Systems
  • Windows 10 and 11 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers
  • Chrome
  • Safari
  • Windows Edge 
• Minimum Hardware Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Upgrade Path

• Designer versions 3.0 and 3.1 must be upgraded to 3.2 first, before upgrading to this version of Designer. Download Designer 3.2 here.
• If you encounter an Installer failure during upgrade, allow the uninstaller process to finish, then restart installation.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Project files and database are not backward compatible with versions prior to 4.5
  • Templates saved in earlier versions of Designer are moved to a project named ‘Templates’ beginning in version 4.5.0
• This version of Designer is compatible with the following recommended software and firmware versions: 
  • IntelliMix Room 4.2.0
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA920 1.5.22
  • MXA902 5.0.115 (please see the FAQ for more information)
  • MXA-MUTE 1.5.17
  • MXN5-C 1.5.21
  • P300 4.7.21

Improvements

• Improvements to upgrading multiple devices on a network

Improvements

• Minor improvements

Notes

• User Guide
• Compatible with Android 11 and higher. We can’t ensure compatibility or full feature functionality with older operating systems
• Please report problems and submit general feedback in the app settings page

Improvements

• Added support for hardware revisions
• General improvements

Notes

• User Guide
• Shure recommends updating all PSM1000 devices in a configuration to the same firmware version
• To operate this version of PSM1000 devices with other Shure networked systems and software, see the following list of recommended versions:
  • AXT600 2.1.41
  • Axient Digital 1.4.9
  • ULX-D 2.7.6
  • Shure Update Utility 2.8.2
  • ShurePlus Channels iOS 1.6.0
  • ShurePlus Channels Android 1.6.0
  • Wireless Workbench 6.15.3

Improvements

• Added support for hardware revisions
• General improvements

Notes

• User Guide
• Shure recommends updating all PSM1000 devices in a configuration to the same firmware version
• To operate this version of PSM1000 devices with other Shure networked systems and software, see the following list of recommended versions:
  • AXT600 2.1.41
  • Axient Digital 1.4.9
  • ULX-D 2.7.6
  • Shure Update Utility 2.8.2
  • ShurePlus Channels iOS 1.6.0
  • ShurePlus Channels Android 1.6.0
  • Wireless Workbench 6.15.3

Improvements

• Added support for MXA902
• Improved hardware support for Axient Digital, ULX-D, QLX-D, and PSM1000

Bug Fixes

• Fixed an issue where a device locked via Dante Controller or DDM could be selected for update. Devices must be unlocked to perform a firmware update.

Known Issues

• In some cases, SUU fails to launch after installation on macOS Ventura.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Shure Update Utility will fail to discover on first connection an ADX5D on Apple Silicon Macs running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS 11 (Big Sur), Intel and Apple Silicon
  • macOS 12 (Monterey), Intel and Apple Silicon
  • macOS 13 (Ventura), Intel and Apple Silicon
  • Note: SUU 2.7.1 was the last release to support macOS 10.15 (Catalina)

Initial Release

Important

• For important information about limitations with Designer and other device firmware, please see the FAQ
• Shure Update Utility 2.8.2 is required to see MXA902 firmware updates

Notes

• User Guide
• Command Strings

Improvements

• Added an advanced room control for device playback level offset for all devices with loudspeaker

Improvements

• Added support for active Zoom call flag
• Updated iOS/Android icon adjustments

Notes

• Stem Ecosystem Firmware Updates - FAQ