Software & Firmware Archives

Improvements

• Support for added hardware revisions

Known Issues

• The optional ARRAY_HEIGHT_OVERRIDE value sent via command strings must be resent upon power cycle
• If the ARRAY_HEIGHT_OVERRIDE command is used to set a height that is outside the valid range (122-914 cm), the command will not display an error but internally, the value will be rejected from being set
• Acoustic reflections from tables can sometimes be mistaken by the MXA920 as another source/talker location.  The symptom is a second talker location coordinate set in front of and higher than the actual talker.
  • Workaround: Place Coverage Areas to minimize pick-up of table surface reflections
• Channel Names are not set in the initial attempt of ‘push-to-Dante’. Dante interface resets when Device Name is set.
  • Workaround: Channel Names are set on the 2nd attempt
• MXA920 LED does not stay on after a reboot if the light settings are set to Unmute = Blue, Mute = Red. Other light combinations work as expected after reboot.
• When a muted dynamic coverage area is moved when a dedicated coverage area has also been established, the mix output of the MXA920 has low-level audio from outside the dedicated coverage area limits
  • Workaround: Unmute and Mute the dynamic coverage area after a dynamic coverage area is moved

Notes

• User Guide
• Command Strings
• Note that Talker Position Events are published for talkers in a coverage area regardless of the mute status of the coverage area.  To fully inform camera switching decision logic, subscribe to the Coverage Area Mute Status. See https://pubs.shure.com/command-strings for further information
• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA920 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.15
  • IntelliMix Room 4.2.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXN5-C 1.5.21
  • MXA-MUTE 1.5.17
  • P300 4.7.21
  • Shure Update Utility 2.8.1
  • Shure Web Device Discovery 1.2.17

Improvements

• Support for added hardware revisions

Known Issues

• The optional ARRAY_HEIGHT_OVERRIDE value sent via command strings must be resent upon power cycle
• If the ARRAY_HEIGHT_OVERRIDE command is used to set a height that is outside the valid range (122-914 cm), the command will not display an error but internally, the value will be rejected from being set
• Acoustic reflections from tables can sometimes be mistaken by the MXA920 as another source/talker location.  The symptom is a second talker location coordinate set in front of and higher than the actual talker.
  • Workaround: Place Coverage Areas to minimize pick-up of table surface reflections
• Channel Names are not set in the initial attempt of ‘push-to-Dante’. Dante interface resets when Device Name is set.
  • Workaround: Channel Names are set on the 2nd attempt
• MXA920 LED does not stay on after a reboot if the light settings are set to Unmute = Blue, Mute = Red. Other light combinations work as expected after reboot.
• When a muted dynamic coverage area is moved when a dedicated coverage area has also been established, the mix output of the MXA920 has low-level audio from outside the dedicated coverage area limits
  • Workaround: Unmute and Mute the dynamic coverage area after a dynamic coverage area is moved

Notes

• User Guide
• Command Strings
• Note that Talker Position Events are published for talkers in a coverage area regardless of the mute status of the coverage area.  To fully inform camera switching decision logic, subscribe to the Coverage Area Mute Status. See https://pubs.shure.com/command-strings for further information
• To operate this version of MXA920 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA920 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.15
  • IntelliMix Room 4.2.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXN5-C 1.5.21
  • MXA-MUTE 1.5.17
  • P300 4.7.21
  • Shure Update Utility 2.8.1
  • Shure Web Device Discovery 1.2.17

Improvements

• Device-related software improvements for enhanced operations

Pre-Upgrade Requirements

• Requires Windows 10 (Professional or Enterprise), 64-bit edition
• This version of Designer is currently supported on PC only
• Multiple versions of Designer cannot be installed on the same computer
• Designer and SystemOn cannot be installed on the same computer

Upgrade Path

• Designer versions 3.0 and 3.1 must be upgraded to 3.2 first, before upgrading to this version of Designer. Download Designer 3.2 here.
• If you encounter an Installer failure during upgrade, allow the uninstaller process to finish, then restart installation
• Export project files before upgrading Designer
• Certain endpoint protection software may block the application, if you encounter this anomaly, whitelist the Designer installer or application

Known Issues

• Mute Sync does not work on Microsoft Teams Rooms when you join Zoom Rooms call

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Project files and database are not backward compatible with versions prior to 4.5
  • Templates saved in earlier versions of Designer are moved to a project named ‘Templates’ beginning in version 4.5.0
• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 4.2.0
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA920 1.5.22
  • MXA-MUTE 1.5.17
  • MXN5-C 1.5.21
  • P300 4.7.21

Important

• New licenses are no longer being offered. For maintenance licenses, please contact your local Shure representative.

Improvements

• Device-related software improvements for enhanced operations

Pre-Upgrade Requirements

• Designer and SystemOn cannot be installed on the same computer
• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

• Supported Operating Systems
  • Windows Server 2019
  • Windows 10 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers
  • Chrome
  • Safari
  • Windows Edge
• Hardware Minimum Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 4.2.0
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA920 1.5.22
  • MXA-MUTE 1.5.17
  • MXN5-C 1.5.21
  • Microflex Wireless 10.0.8
  • P300 4.7.21
  • SBC220/240 1.4.7
  • SBC250/450/850 2.7.3
  • SCM820 1.4.3
  • ULX-D 2.7.3

Important

• When updating to IntelliMix Room 4.2.0 from any previous version, transmit audio routes from IntelliMix Room may fail to resolve
  • Please see the FAQ for more information
• If downgrading from 4.0 or later to any previous version, the IntelliMix Room license must be re-activated
• All existing trial licenses will no longer function with IntelliMix Room 4.0 and later. Instead, use the built-in trial feature offered in version 4.0 and later.
• If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later.
• To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.

Improvements

• Support for Dante Domain Manager (DDM) enrollment across subnets
• Support for added hardware revisions

Known Issues

• Packet scanning security software may cause audio performance issues with IntelliMix Room
• When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
• The USB Mute Synchronization and Call Status features do not properly reflect LED statuses when joining third-party meetings from Microsoft Teams Rooms (MTR) devices.
• In scenarios where many NICs are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs to enable discovery in Designer software.
• In scenarios where many audio soundcards are connected to the IntelliMix Room host computer, some of the connected devices may be truncated from PC Input or Output list views within Designer Software. Shure recommends removing or disabling the unneeded audio soundcards.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
  • Workaround: restart your computer
• In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
  • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
  • Designer 4.7.15
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA-MUTE 1.5.17
  • MXA920 1.5.22
  • Microflex Wireless 10.0.8
  • P300 4.7.21

Initial Release

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.15
  • GLXD4/4R/6+ Receivers 2.0.17
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.15
  • GLXD+ Frequency Manager 2.0.15
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.15
  • GLXD+ Frequency Manager 2.0.15
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.15
  • GLXD+ Frequency Manager 2.0.15
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guides: GLXD4+ | GLXD4R+ | GLXD6+
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD4/4R/6+ Receivers 2.0.17
  • Shure Update Utility 2.8.1