Software & Firmware Archives

Improvements

• Bug fixes

Known Issues

• AES67 support is only available on UltimoX hardware
• MXA310 devices manufactured as of July 2017 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• Shure Audio Encryption is not backward compatible; all devices must be on version 4.1 or later firmware to use this feature
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. 
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)
• After updating from version 2.X to 4.2, Channel EQ settings return to their default settings.
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

Notes

• User Guide
• Demo Web UI
• Command Strings
• To operate this version of MXA310 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of MXA310 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.0
  • SystemOn 4.7.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.16
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXN5-C 1.5.12
  • MXA-MUTE 1.5.15
  • Microflex Wireless 10.0.6
  • P300 4.7.11
  • SCM820 1.4.3
  • Shure Update Utility 2.7.1
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes

Known Issues

• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• Shure Audio Encryption is not backward compatible; all devices must be on version 4.1 or later firmware to use this feature
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes

• User Guide
• Demo Web UI
• Command Strings
• To operate this version of MXA910 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA910 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.0
  • SystemOn 4.7.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXN5-C 1.5.12
  • MXA-MUTE 1.5.15
  • Microflex Wireless 10.0.6
  • P300 4.7.11
  • ULXD4D/4Q 2.6.3
  • SCM820 1.4.3
  • Shure Update Utility 2.7.1
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes

Known Issues

• When one Unmute/Mute LED light color is set to White at 100% Brightness while the other Unmute/Mute light is set to Off, it may cause the button to freeze or the device mute state to spontaneously change. Lowering the device LED brightness alleviates this issue.
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes

• User Guide
• Command Strings
• To operate this version of MXA-MUTE with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXN5-C 1.5.12
  • P300 4.7.11
  • Shure Update Utility 2.7.1
  • Shure Web Device Discovery 1.2.17

Improvements

• Bug fixes

Known Issues

• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving.
• Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes

• User Guide
• Command Strings
• To operate this version of MXN5-C with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXN5-C with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 4.7.0
  • IntelliMix® Room 3.3.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA910 4.7.13
  • MXA710 1.5.13
  • Microflex Wireless 10.0.6
  • P300 4.7.11
  • ULXD4D/4Q 2.6.3
  • SCM820 1.4.3
  • Shure Update Utility 2.7.1
  • Shure Web Device Discovery 1.2.17

Bug Fixes

• In certain environments, user is unable to add cross-subnet devices using Add by IP feature
• In the transmitter tab, ULXD transmitters display Battery health = 255% and Cycle count = 65535 when using non-Shure batteries
• In the Monitoring view, ULXD transmitter battery status will display number of remaining minutes when below 15 minutes and it should display Empty
• In certain network environments, when using 500 or more devices, some devices will not be discovered

Pre-Upgrade Requirements

• Designer and SystemOn cannot be installed on the same computer
• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

• Supported Operating Systems
  • Windows Server 2019
  • Windows 10 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers 
  • Chrome 
  • Safari 
  • Windows Edge 
• Hardware Minimum Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• Discovering MXW microphones may take longer than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following recommended software and firmware versions: 
  • IntelliMix Room 3.3.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXA920 1.1.161
  • MXA-MUTE 1.5.15
  • MXN5-C 1.5.12
  • Microflex Wireless 10.0.6
  • P300 4.7.11
  • SBC220/240 1.3.26
  • SBC250/450/850 2.6.3
  • SCM820 1.4.3
  • ULX-D 2.6.3

New Features

• Added support for the MXA920 Ceiling Array Microphone
• IntelliMix Room remote firmware update
• IntelliMix Room Long Lease Handling

Improvements  

• Misconfigured devices are discoverable, but not configurable, to help identify network configuration issues
• Improved Firmware mismatch handling between virtual and live devices
• Device firmware package files are now stored in the same file location as Shure Update Utility

Bug Fixes    

• User is unable to export project files after upgrading from Designer 4.5 to 4.6
• If devices in a room are missing from the network, user is unable to open the room
• No IntelliMix Room input channel meters are displayed after user mutes the Automix Out channel
• P300 PEQ filter 1 default value was set to Low cut
• In certain environments, installing Designer 4.5 would require PC Administrator rights during installation (Error 10 indication displayed)

Pre-Upgrade Requirements

• Requires Windows 10 (Professional or Enterprise), 64-bit edition
• This version of Designer is currently supported on PC only
• Multiple versions of Designer cannot be installed on the same computer
• Designer and SystemOn cannot be installed on the same computer

Upgrade Path

• Designer versions 3.0 and 3.1 must be upgraded to 3.2 first, before upgrading to this version of Designer. Download Designer 3.2 here.
• If you encounter an Installer failure during upgrade, allow the uninstaller process to finish, then restart installation
• Export project files before upgrading Designer
• Certain endpoint protection software may block the application, if you encounter this anomaly, whitelist the Designer installer or application

Known Issues

• Dragging the PEQ filter curve rapidly for a long time will produce a delayed user response when using certain devices (MXA310, MXA910, MXA710, MXN5-C)
  • Workaround: Slow down drag and drop processes or manually key-in PEQ filter values
• On the Coverage page when a device is selected and the property panel is visible, "Valid range" dialog numbers change when user clicks the +/- buttons on device height
• When adjusting the device height on the Coverage Map, the Talker Height value may momentarily display a 0.01 meter change before settling.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Project files and database are not backward compatible with versions prior to 4.5
  • Templates saved in earlier versions of Designer are moved to a project named ‘Templates’ beginning in version 4.5.0
• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 3.3.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXA920 1.1.161
  • MXA-MUTE 1.5.15
  • MXN5-C 1.5.12
  • P300 4.7.11

Important

• If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later
• To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.

New Features and Improvements

• Added the capability to update IntelliMix Room through Designer Software’s firmware update feature.
• Added logic device type and EQ contour support for the MXA920 Ceiling Array Microphone.
• IntelliMix Room now supports Windows 11.
• Reduced the CPU consumption of the AI Denoiser feature.
• Reduced the CPU consumption of IntelliMix Room when the Acoustic Echo Cancellation (AEC) and Noise Reduction (NR) features are disabled.
• Revised the system requirements needed to support IntelliMix Room.
• Improved the behavior of IntelliMix Room after a paid license has expired. After the grace period, there will be periodic visual and audible license expiration notifications to the user, rather than audio being muted.
• Added the ability to view the Network Interface Card (NIC) used for license verification within the IntelliMix Room licensing settings page.
• Improved the user experience to clarify which version of IntelliMix Room was preserved on the computer when canceling an upgrade and performing a “roll back”.
• Removed Network Throttling as an optional Windows optimization. Instead, Network Throttling is automatically disabled on computer startup. Network Throttling left “on” is known to cause audio performance issues in some scenarios.

Bug Fixes

• Resolved issues where many audio soundcards connected to the IntelliMix Room host computer could prevent discovery within Designer Software.
• Resolved issues where audio transmission could be delayed up to 5 minutes after PC restart when using Realtek PC Output devices with Kiosk-type devices.
• Resolved issues where mute synchronization between IntelliMix Room and the software codec could stop working if the computer was restarted via the removal of the power cable.

Known Issues

• Packet scanning security software may cause audio performance issues with IntelliMix Room.
• In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
• When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
• The USB Mute Synchronization and Call Status features do not properly reflect LED statuses when joining third-party meetings from Microsoft Teams Rooms (MTR) devices.
• In scenarios where many NICs are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs to enable discovery in Designer software.
• In scenarios where many audio soundcards are connected to the IntelliMix Room host computer, some of the connected devices may be truncated from PC Input or Output list views within Designer Software. Shure recommends removing or disabling the unneeded audio soundcards.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality. A restart of the computer resolves the issue.
• In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized. To resolve this, unenroll and reenroll IntelliMix Room within Dante Domain Manager.

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• This version of IMX Room is compatible with the following recommended software and firmware versions:
  • Designer 4.7.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXA-MUTE 1.5.15
  • Microflex Wireless 10.0.6
  • P300 4.7.11

Improvements

• Addressed bug related to compressor
  • When the compressor is set to Heavy, it does not return to normal gain after a loud sound. Afterward, the audio will be much quieter.

Known Issues

• When connected to iPad via a USB-C cable, the MV7 will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• User Guide
• Firmware updates for MV7 are available in the ShurePlus MOTIV app for iOS and Android, as well as the MOTIV Desktop application
• Shure MV7 is compatible with the following recommended software versions:
  • iOS ShurePlus MOTIV 3.6.5
  • Android ShurePlus MOTIV 3.6.0
  • iOS ShurePlus MOTIV Video 1.7.1
  • Android ShurePlus MOTIV Video 1.7.1
  • ShurePlus MOTIV for Mac and Windows 1.3.1

Improvements

• Additional bug fix for app crash

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Compatible with iPhone, iPad, iPod touch, and Apple Watch
• Please report problems and submit general feedback through the app (About > Feedback)

New Features

• Updated support for the ULX-D added hardware revisions

Known Issues

• ADX5D takes a few seconds longer to discover compared to other networked Shure devices. 
• ULXD4Q receivers’ audio LED in application does not match the hardware’s front panel LEDs during audio summing overloads. 
• Axient and Axient Digital devices managed by an AXT600 with no new frequencies available will show an enabled “New Frequency” button when the button should be disabled.
• When an external power source is connected to ULXD6 or ULXD8, the “EXT” or “EXTERNAL” text is not displayed in the list view.
• On certain Android phones running Android 12, the wired ethernet connection is sometimes not detected automatically, if being used. 
  • Workaround: reinsert the ethernet adapter, and then relaunch the application after closing it, or simply disable the Wi-Fi.
• On Samsung Note 20 and S20 Ultra phones, sometimes the channels in the list view do not appear
  • Workaround: Close and relaunch the application.
• On certain Pixel phones, sometimes device channels do not come back online when the network disconnects and reconnects.
  • Workaround: In list view pull down to refresh the application.

Notes 

• User Guide 
• Compatible with Android 10 or later. We can’t ensure compatibility or full feature functionality with older operating systems. 
• Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more. 
• Please report problems and submit general feedback through the app:
  • Settings > Help > Report a Problem/General Feedback
• An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection. 
• Wired ethernet connection has been tested with the following adapters:  
• UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter  
• INSIGNIA USB 3.0 to Gigabit Ethernet Adapter 
• Nonda USB-A to USB-C Adapter 
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.  
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app. 
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.3.26 
  • AD610 1.3.27
  • ULX-D 2.6.3
  • QLX-D 2.4.7
  • SLX-D 1.0.13 
  • PSM1000 1.7.10 
  • Axient 2.1.11 
  • UHF-R 1.171 
  • Shure Update Utility 2.7.1 
  • Wireless Workbench 6.15.0