Software & Firmware Archives

New Features 

• Services – ability to configure network services

Improvements 

• Bug fixes

Known Issues 

• In AES67 mode - Audio does not pass after changing Dante Device name, followed by reboot
• ANI22-XLR reverses absolute phase from Analog in to Dante out – workaround is to enable “Invert polarity” for Dante Output
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

• User Guide
• Command Strings
• This version of ANI22 is compatible with ANI22 devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI22 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of ANI22 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI4IN 4.5.22
  • ANI4OUT 4.5.22
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA910 4.5.8
  • Microflex Wireless 9.0.4
  • ULXD4D/4Q 2.5.0
  • SCM820 1.4.3
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9

New Features 

• Services – ability to configure network services

Known Issues 

• Pop noise is triggered when the channel is unrouted in Dante controller with encryption enabled
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported.
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware or newer to use this feature
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by reboot

Notes 

• User Guide
• Command Strings
• This version of ANIUSB-MATRIX is compatible with ANIUSB-MATRIX devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
• To operate this version of ANIUSB-MATRIX with Dante Controller, reference the following minimum versions
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of ANIUSB-MATRIX with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of ANIUSB-MATRIX with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Designer 4.5.0
  • ANI22/ANI4IN/ANI4OUT 4.5.22
  • MXA310 4.5.8
  • MXA910 4.5.8
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • ULXD4D/4Q 2.5.0
  • SCM820 1.4.3
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9

New Features

• Services – ability to configure network services

Improvements 

• Bug fixes

Known Issues 

• When one Unmute/Mute LED light color is set to White at 100% Brightness while the other Unmute/Mute light is set to Off, it may cause the button to freeze or the device mute state to spontaneously change. Lowering the device LED brightness alleviates this issue.
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

• User Guide
• Command Strings
• To operate this version of MXA-MUTE with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Designer 4.5.0
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA910 4.5.8
  • MXA710 1.3.9
  • MXN5-C 1.3.8
  • P300 4.5.13
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9

New Features 

• Services – ability to configure network services
• Supports Autofocus lobe position command strings

Improvements 

• Bug fixes

Known Issues 

• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

• User Guide
• Demo Web UI
• Command Strings
• To operate this version of MXA910 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA910 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Designer 4.5.0
  • SystemOn 4.5.0
  • ANI22/ANI4IN/ANI4OUT 4.5.22
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA710 1.3.9
  • MXN5-C 1.3.8
  • MXA-MUTE 1.3.28
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • ULXD4D/4Q 2.5.0
  • SCM820 1.4.3
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9

New Features 

• Services – ability to configure network services

Improvements 

• Bug fixes

Known Issues 

• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

• User Guide
• Command Strings
• To operate this version of MXA710 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA710 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Designer 4.5.0
  • ANI22/ANI4IN/ANI4OUT 4.5.22
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA910 4.5.8
  • MXN5-C 1.3.8
  • MXA-MUTE 1.3.28
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • ULXD4D/4Q 2.5.0
  • SCM820 1.4.3
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9

New Features 

• Services – ability to configure network services

Improvements 

• Bug fixes

Known Issues 

• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

• User Guide
• Command Strings
• To operate this version of MXA710 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA710 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Designer 4.5.0
  • ANI22/ANI4IN/ANI4OUT 4.5.22
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA910 4.5.8
  • MXN5-C 1.3.8
  • MXA-MUTE 1.3.28
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • ULXD4D/4Q 2.5.0
  • SCM820 1.4.3
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9

New Features 

• Services – ability to configure network services

Improvements 

• Bug fixes

Known Issues 

• AES67 support is only available on UltimoX hardware
  • MXA310 devices manufactured as of July 2017 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)
• After updating from version 2.X to 4.2, Channel EQ settings return to their default settings.
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

Notes 

• User Guide
• Demo Web UI
• Command Strings
• MXA310 version 4.5.8 is compatible with MXA310 devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 4.5.8 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate MXA310 version 4.5.8 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Designer 4.5.0
  • SystemOn 4.5.0
  • ANI22/ANI4IN/ANI4OUT 4.5.22
  • ANIUSB-MATRIX 4.5.23
  • MXA910 4.5.8
  • MXA710 1.3.9
  • MXN5-C 1.3.8
  • MXA-MUTE 1.3.28
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • SCM820 1.4.3
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9

New Features 

• Services – ability to configure network services

Improvements 

• Bug fixes

Known Issues 

• AES67 support is only available on UltimoX hardware
  • MXA310 devices manufactured as of July 2017 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
  • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)
• After updating from version 2.X to 4.2, Channel EQ settings return to their default settings.
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

Notes 

• User Guide
• Demo Web UI
• Command Strings
• MXA310 version 4.5.8 is compatible with MXA310 devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
• To operate this version of MXA310 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• To operate this version of MXA310 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Designer 4.5.0
  • SystemOn 4.5.0
  • ANI22/ANI4IN/ANI4OUT 4.5.22
  • ANIUSB-MATRIX 4.5.23
  • MXA910 4.5.8
  • MXA710 1.3.9
  • MXN5-C 1.3.8
  • MXA-MUTE 1.3.28
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • SCM820 1.4.3
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9

Important 

• If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

New Features and Improvements  

• Added Shure’s proprietary AI Denoiser algorithm to IntelliMix Room’s automixer output
• Reduced IntelliMix Room’s transmit and receive Dante transport latencies by 5ms each.
• Reduced IntelliMix Room’s internal latency to Dante outputs by 10 ms. This does not include the Dante latency mentioned directly above.
• Reduced the PC output latency by 21 ms.
• Improved the user experience and accessibility of the system tray application after performing a factory reset of IntelliMix Room.
• Resolved issues related to sharing project files with networked audio encryption in Designer software.
• Improved the stability of IntelliMix Room’s virtual USB driver

Known Issues 

• Packet scanning security software may cause audio performance issues with IntelliMix Room.
• In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
• If you renew a license, IntelliMix Room uses the 90-day grace period from the expired license before starting the new license term. You'll see a license expiration notification during the 90-day grace period.
• In some scenarios, especially if rebooting computers via removing the power cable, mute sync between IntelliMix Room and the software codec can stop working. To resolve the issue, disable and re-enable the “HID-compliant headset” found under the “Shure IntelliMix Virtual Audio” USB Input Device within Window’s “Device Manager”.
• When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
• In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
• Performing a factory reset of IntelliMix Room clears the user event logs.
• When canceling an upgrade of IntelliMix Room and performing a “roll back,” the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
• If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.
• If using a default web browser other than Microsoft Edge, the log submission form triggered by the “report a problem” feature may not appear. If this happens, please visit software-logs.shure.com directly to submit the logs to Shure.
• If uninstalling IntelliMix Room, the user must reboot the computer before re-installing any version of IntelliMix Room.

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• IMX Room 3.0 is compatible with the following software and firmware versions:
  • Designer 4.5.0
  • ANI22/ANI4IN/ANI4OUT 4.5.22
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA710 1.3.9
  • MXA910 4.5.8
  • MXA Mute 1.3.28
  • Microflex Wireless 9.0.4
  • P300 4.5.13

Performance Improvements 

• Support for latest firmware
• Improved stability and performance

Pre-Upgrade Requirements 

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Known Issues 

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the virtual machine running the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take longer than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes 

• User Guide
• SystemOn 4.5.0 is compatible with the following software and firmware versions:
  • IntelliMix Room 3.1.0
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA910 4.5.8
  • MXA710 1.3.9
  • MXA-MUTE 1.3.28
  • MXN5-C 1.3.8
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • ULX-D 2.5.0
  • SBC220/240 2.5.0
  • SBC250/450/850 2.5.0