Software & Firmware Archives

Known Issues

• An 802.1X re-authorization request interrupts a firmware update and causes it to fail
  • Workaround: restarting the update will resolve the problem
• AES67 support is only available on UltimoX hardware
  • MXA310 devices manufactured as of July 2017 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

Notes

• User Guide
• Command Strings
• To operate this version of MXA310 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of MXA310 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.2.0
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.6
  • MXA710 6.2.69
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXA-MUTE 6.2.4
  • MXN5-C 6.2.3
  • MXW 10.0.X
  • P300 6.2.36
  • SCM820 1.4.3
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17 

Known Issues

• An 802.1X re-authorization request interrupts a firmware update and causes it to fail
  • Workaround: restarting the update will resolve the problem
• Pop noise is triggered when the channel is unrouted in Dante controller with encryption enabled
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported.
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot

Notes

• User Guide
• Command Strings

Compatibility

• To operate this version of ANIUSB-MATRIX with Dante Controller, reference the following minimum versions
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of ANIUSB-MATRIX with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of ANIUSB-MATRIX with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.2.0
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • MXA310 6.2.0
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXW 10.0.X
  • P300 6.2.36
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Known Issues

• AES67 support is only available on UltimoX hardware
  • ANI4IN/ANI4OUT devices manufactured as of January 2018 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guides: ANI4IN | ANI4OUT
• Command Strings: ANI4IN | ANI4OUT

Compatibility

• To operate this version of ANI4IN/ANI4OUT with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI4IN/ANI4OUT with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.6
  • MXA310 6.2.0
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXW 10.0.X
  • P300 6.2.36
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Known Issues

• AES67 support is only available on UltimoX hardware
  • ANI4IN/ANI4OUT devices manufactured as of January 2018 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guides: ANI4IN | ANI4OUT
• Command Strings: ANI4IN | ANI4OUT

Compatibility

• To operate this version of ANI4IN/ANI4OUT with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI4IN/ANI4OUT with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.6
  • MXA310 6.2.0
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXW 10.0.X
  • P300 6.2.36
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Known Issues

• AES67 support is only available on UltimoX hardware
  • ANI4IN/ANI4OUT devices manufactured as of January 2018 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guides: ANI4IN | ANI4OUT
• Command Strings: ANI4IN | ANI4OUT

Compatibility

• To operate this version of ANI4IN/ANI4OUT with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI4IN/ANI4OUT with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.6
  • MXA310 6.2.0
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXW 10.0.X
  • P300 6.2.36
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Known Issues

• AES67 support is only available on UltimoX hardware
  • ANI4IN/ANI4OUT devices manufactured as of January 2018 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guides: ANI4IN | ANI4OUT
• Command Strings: ANI4IN | ANI4OUT

Compatibility

• To operate this version of ANI4IN/ANI4OUT with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI4IN/ANI4OUT with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.6
  • MXA310 6.2.0
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXW 10.0.X
  • P300 6.2.36
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Known Issues

• Security Certificates:
  • Certificates must be in the PEM (Privacy Enhanced Mail) format
  • Certificates must be X.509 certificates and keys: PEM (Base64 ASCII), and DER (binary) 
• The CUI may become unresponsive after a firmware update
  • Workaround: Try clearing the cache on your browser to re-assert the connection.  Please check your web browser for instructions on how to clear the browser cache. A common method of clearing the cache of a browser is Ctrl SHIFT R .
• Browser disconnection: Web browsers connected to our devices maybe disconnected after one hour if no user activity is detected.  Refresh the browser to re-establish the connection. 
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• ANI22-XLR reverses absolute phase from Analog in to Dante out – workaround is to enable “Invert polarity” for Dante Output
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guide
• Command Strings
• To operate this version of ANI22 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI22 with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.6
  • MXA310 6.2.0
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXW 10.0.X
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Please Read Before Updating

• Prior to Installing IntelliMix Room 6.2, ensure your .NET version is 6.0. Other versions of .NET may prevent IntelliMix Room Installation.
  • You can check your .NET version using the command dotnet --list-runtimes
  • Download .NET version 6.0 here
• For more information, please see our FAQ page

Important

• To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
• IntelliMix Room 6.2 is compatible with Designer 6.2 only.
• When updating to IntelliMix Room 6.2 from previous versions, transmit audio routes from IntelliMix Room may fail to resolve. Please see this FAQ for more information.
• System API Standalone may have different functionality from the System API version installed with IntelliMix Room. For full System API functionality, please download the latest version of System API Standalone here.

Device Behavior Changes

• Installer prevents installation when System API Standalone is detected. To install IntelliMix Room, uninstall System API and run the IntelliMix Room installer again.

Improvements

• AI Deverb DSP Feature
• Bug fixes
  • Resolved: IntelliMix Room 6.1 is not discoverable in Designer if PC Hostname contains unsupported Unicode characters.
  • Resolved: IntelliMix Room fails to activate a license if PC Hostname contains unsupported Unicode characters.

Known Issues

• When Windows is configured in German, audio may not pass to Teams / Zoom after upgrading from IntelliMix Room 4.2 to 6.2.
  • Workaround: uninstall and reinstall IntelliMix Room 6.2
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
  • Workaround: restart your computer
• In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
  • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes 

• User Guide
• Installation and Deployment Guide
• Quick Start Guide

Compatibility

• This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
  • Designer 6.2.0
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB-MATRIX 6.2.6
  • MXA310 6.2.0
  • MXA710 6.2.69
  • MXA901-R 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXA-MUTE 6.2.4
  • MXN5-C 6.2.3
  • Microflex Wireless 10.0.8
  • P300 6.2.36

Improvements

• Support for 6.2 firmware devices
• Bug fixes

Known Issues

• On large networks of 100+ devices, first queries of devices may return a “deadline exceeded” error. To work around, query the devices again.
• Subscriptions to AudioChannelGainEvent will return duplicative responses for MXA901, MXA902, and MXA920 devices.
• Subscriptions to FirmwareUpdateProgressEvent on MXA310 will skip TRANSFERRING_FILES and INSTALLING stages. Only PENDING and COMPLETE will be returned.
• Subscriptions to UserPresetEvent will return duplicative responses upon a save event.
• Attempting to set channel mute to false for MXWAPXD2 will return a 500 instead of a 400 error.
  • Workaround: To configure an individual channel mute state, do so via the mute properties of the transmitter.

Platform Requirements

• Supported Operating Systems
  • Windows 10, 11 or Windows Server 2016, 2019, 2022
• Hardware Requirements
  • Minimum:
    • Dual Core 64-bit Intel or AMD processor
    • 2GB RAM
  • Recommended:
    • 64-bit Intel or AMD processor
    • 8GB RAM

Notes

• Quick Start Guide
• API Documentation

Compatibility

• Whenever possible, upgrade to the latest supported firmware version to take advantage of new features and system improvements.
• All previously released firmware versions support Device Discovery and Firmware Update
• To operate this version of System API with feature interactivity, see the following list of Shure devices and firmware versions:

          **Only supports connectivity with SystemAPI when docked in SBC250/450/850 charger(s).

Overview

• This release introduces support for the following features and improvements:
  • Backtrace Support
  • AI Deverb for IMXR
  • Block FW downgrade
  • MXA710 Ceiling Height Coverage
  • Virtual Acoustic Boundary for MXA920
  • "Auto Position" of manual coverage lobes
  • Automixer VAD for MXA920, MXA902, MXA901, MXA710
  • Auto NR / Auto NLP VAD for MXA920, MXA902, MXA901, MXA710
  • Device API toggle (MXA902 has a FW dependency, but FE is a common code)
  • Application features for Autoroute options, Escape key, Lobe mute gain indications)
  • Align default file save location for all places, where the user can select location and name

Bug Fixes

• Defect ID 8088: Shure Control IP Configurations not usable
• Defect ID 8089: Device Presets, restore default settings is not working properly.
• Defect ID 6477: Device Presets P300, it's possible to start Import or Clear or Apply several presets at the same time
• Defect ID 7171: Routing warning snack bar is not displayed for unlicensed IMXR DDM locked device.
• Defect ID 6920: Device settings are not persisting after an import preset for MXA902-S device
• Defect ID 7058:  Changes of MIC optimization mode is not reflecting on P300 Live device after device import
• Defect ID 7466: RDF file opened after deployment did not load properly
• Defect ID 6298:  Coverage area "jumps" when resized in Online room
• Defect ID 6429: Stepper button is missing for gain field coverage property panel
• Defect ID 6291:  Rebooting the device fails with the error message "Failed to reboot device" when clicking on the "Reboot Now" button.
• Defect ID 6460: Delay on password selection when deploying mixed password case rooms
• Defect ID 6388: Filtered devices in online devices page is not persisting after switch views
• Defect ID 6293:  Intermittent, Clear Room Failure and Inconsistent Display
• Defect ID 6220:  Deployment failure when pushing name to Dante devices with MXA901-R

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 12.7.5 minimum (Monterey, Ventura, Sonoma)
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware from release 4.X / 5.X using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 6.2.0
  • ANIUSB 6.2.6
  • MXA310 6.2.0
  • MXA710 6.2.69
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXA-MUTE 6.2.4
  • MXN5-C 6.2.3
  • P300 6.2.36
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• It is highly recommended to remember or keep records of your device passphrases for future reference
• It is highly recommended that your device credentials (passphrases) be stored in a secured system

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    • Open Designer 4.X
    • Go to “my projects”
    • Click on the 3 dots in right side of your project – select “Export”
    • A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6:
    • Open Designer 6
    • Go to “File -> Open”
    • Navigate to and select <your_project_name>.dprj
    • Import file dialog appears – click “Choose save location”
    • Select a folder where the converted room files should be stored e.g <my_rooms>
    • Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    • Select all the rooms that you want to import
    • Click on “Open selected rooms”
    • All rooms selected are now opened in their own tab
    • All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• Defect Description: Under heavy load in a larger network with ANIUSB, MXA920-S, MXN5-C, and MXA-MUTE, it may take over 10 seconds to auto route the virtual devices.
  • Workaround: Relaunch auto route task
• Designer may freeze on MacOS with Sonoma and Windows 10, if left idle for a long duration (e.g. overnight), and user is not able perform any operation in application
  • Workaround: Quit the application using activity monitor and relaunch the application
• Automatic conflict resolution is not happening in empty online rooms. This issue occurs after clearing an offline room (room containing only offline P300 and MXA310 devices). If an online device is added to the previously cleared empty room and a removed offline device comes back online, the room will enter the conflicted state and not resolve automatically.
  • Workaround: Plug back device to get authenticated to exhibit proper icon
• Devices that use the Audinate Dante Ultimo platform appear locked when in a Domain. Whenever an ANIUSB, MXA310, MXN5-C device is added to a DDM domain it appears as locked even when the controller permissions allow users to make changes. The user is unable to deploy, enable encryption or make any Dante related changes.
  • Workaround: Remove device from domain, perform needed tasks such as deploy, update Dante properties, etc., and then add back to domain
• Creating a room and adding devices, setting a password, and then attempting to import presets for an individual device creates an authentication loop where the user no longer can access the device.
  • Workaround: Restart Designer
• When adding virtual devices into a room, deploying 60 devices may cause Device Discovery to crash
  • Workaround: Deployment should be done without delay
• Only one room is displayed in Online rooms list when multiple devices with same room are created
  • Workaround: If this issue occurs, contact Shure support
• The preset slot should get into conflict state because the missing device which is back online has different preset name in slot 1 when compared to other online devices in the room.
  • Workaround: If this issue occurs, contact Shure support
• When using auto position for MXA920-S, if the user starts and cancels the listen operation prior to auto position completing, the auto position may fail.
  • Workaround: If this issue occurs, contact Shure support
• When a design file in Designer 6.1 with MXA710 (with presets saved) is opened in Designer 6.2, rotation value is not retained.
  • Workaround: If this issue occurs, contact Shure support
• Devices password state changed to locked state even if they are unlocked in set password step during deployment
  • Workaround: If this issue occurs, contact Shure support
• The following devices are getting initialized after downgrade: MXA-Mute, MXA310, MXA910, MXA920-S, MXN5-C, IMXR and P300
  • Workaround: If this issue occurs, contact Shure support

Notes

• User Guide
• Web UI is now accessible via HTTPS. For more information, see our FAQ.
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/