Software & Firmware Archives

Improvements

• Bug fixes

Known Issues

• Intermittent issue found on some Google Pixel devices where recordings are not auto-saved when the device powers off due to low battery

Notes

• User Guides
  • MoveMic
  • MV7+
  • MV7
  • MV88+
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with Android 11 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7+
  • MV7
  • MV88+
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with Android 12 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

New Features

• Lock Monitor Mode
  • Option to use a PIN code to lock the Monitor Only Mode, preventing unauthorized changes to your file for installations with multiple users and different permission levels
  • Enter a 4-digit numerical PIN in Preferences. You will need to enter the same PIN to exit Monitor Only mode and regain editing capabilities.  
• Updated equipment profiles
  • Sound Devices: A20-RX and A20-Nexus models
  • Wisycom: MTK952 and MTK982 models

Improvements

• Modal/popup/alerts windows
  • Reverting to previous WWB behavior, you can resolve issues in the main WWB window without closing alerts or popups windows
• IP Address Sort Order Improvements
  • Now, IP Addresses in the Inventory sort in either ascending or descending numerical order. 
  • Example:

Bug Fixes

• Files from the Anritsu spectrum analyzer (.spa format) now import successfully even when no device model is included in the file data
• For ULXD receivers, the encryption mode will now display correctly after merging virtual devices with online devices. 
• When using Timeline for devices in Frequency Diversity mode, separate events are logged only for channels that have a change to the FD Lock state
• Fixed various issues involving Axient Digital in FD-C mode, including mixed use of the frequency and group/channel widgets and deploying frequencies to virtual devices
• ULX-D receivers updating from firmware 2.0.28 or earlier no longer trigger a Settings Conflict in WWB
• A virtual and online device with different transmission mode settings can now be merged and resolved with settings conflicts dialog like any other device property
• WWB no longer creates extra Event Log entries with device parameters and values as that device comes online
• WWB no longer erroneously displays an empty frequency list in certain circumstances after deploying frequencies to a spectrum manager, disconnecting from the network and deleting all inventory. 

Known Issues

• When Monitor-only mode enabled and application closed, double clicking a show file to launch the app may not open successfully.
  • Workaround: Close and relaunch WWB. Go to File > Load show file to open the file
• SLX Analog and ULX Analog frequencies in Master List mode cannot be manually entered in the Coordination Workspace. They can, however, be coordinated and analyzed.

Notes

• User Guide
• WWB 6.15.x and WWB7 can be installed on the same machine but cannot run at the same time. 
• The following features are no longer supported in WWB7 (please use WWB 6.15.x if these features are required):
  • Online UHF-R control and monitoring
  • Frequency Conversion (e.g., converting a J50 receiver to J50A).
  • Import and export inventory
• Opening show files created with older versions of Wireless Workbench may result in the Settings Conflicts dialog opening once the file has loaded. This is due to newly supported hardware parameters that have been introduced with updated firmware versions. To maintain all settings from the show file, select "Keep all settings from: Wireless Workbench."

Compatibility

• Windows
  • Windows 10, Intel only
  • Windows 11, Intel only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon
• To operate this version of Wireless Workbench with other Shure products, reference the following list of recommended versions:
  • Axient Digital 1.4.15
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.9
  • QLXD 2.7.1
  • SLXD 1.2.13
  • ULXD 2.8.7
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.8.6
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.5
  • ShurePlus Channels iOS 1.6.1
  • ShurePlus Channels Android 1.6.2

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• User Guides
  • MOTIV Video
  • MoveMic
  • MV7+
  • MV7
  • MV88+
  • MV88
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

Improvements

• Bug fixes

Notes

• User Guides
  • MoveMic
  • MV7+
  • MV7
  • MV88+
  • MV88
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

Improvements

• Bug fixes

Known Issues

• The app can play files that are stored in the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• This app is compatible with iOS 16 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Bug fixes

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• This app is compatible with Android 12 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.

These release notes cover the following models: 

• MXW1X/2X/6X Transmitters
• MXWAPXD2 Access Point Transceiver

New Features

• Button-Lock option via the Component User Interface (CUI) to selectively enable/disable the hardware buttons on the APXD2 for:
  • Linking Mics to audio channels - [link] Button
  • Changing System Preset Modes [mode] - Button
• J-DECT frequency band availability. This frequency band (Japan-DECT or J-DECT) enables the operation of MXW neXt2 in Japan.
• https secure connection enhancement. Upgrading the network connectivity from the APXD2 to the https secure standard.
• *Please see related additional info in the Important section below

Improvements

• Various system stability improvements and performance enhancements

Known Issues

• Transmitters overestimate temporarily or take longer to estimate battery time remaining
• MXWAPXD2 UI not reporting the same battery time remaining compared to transmitters
• MXWAPXD2 UI Lights settings toggle switches are not functional
• Sometimes MXWAPXD2 UI rejects the correct passphrase
• Transmitter does not clear linked APXD2 name during interrupted mic linking (when transmitter is removed during linking process)
• When updating to this firmware, transmitters will lose their linking status and need to be re-linked

Notes

• User Guide
• Command Strings
• Learn more about connecting via web browser in our FAQ

Compatibility

• To operate this version of MXW neXt with other Shure networked systems, see the following list of recommended software and firmware versions:
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Important

• Please review the information below regarding upgrading to a more secure, encrypted https
• Protocol for network-based connection to our browser-based CUI will display a message stating "Your connection is not private" upon the first connection attempt. This is expected behavior and does NOT indicate any security risk. Quite the opposite is the case – once the steps below have been carried out after installing this F/W upgrade – the network communications to the CUI from a network-connected browser will be MORE secure due to the https encryption.
• Please proceed by following these steps:
  1. Click ADVANCED to get to the next pop-up window below.
  2. Select “Continue to [IP-address of the APXD2] (unsafe) to open the CUI in an encrypted browser window using the https protocol.
  3. In subsequent connections to the CUI, the IP address of the device to be connected to can be found in the Shure Update Utility. Please copy this address found in SUU into your browser address window and add “ https:// “  in front of it to open the CUI of your chosen device.
  4. You will now see the CUI with the “Not Secure“ warning next to the address field. Despite this warning, the connection to the APXD2 is now more secure compared to the previous http connection before the update.
• We are currently working on improving this workflow to become more intuitive again, but we depend on external agencies to process our https certification and make it available automatically.

These release notes cover the following models: 

• MXW1X/2X/6X Transmitters
• MXWAPXD2 Access Point Transceiver

New Features

• Button-Lock option via the Component User Interface (CUI) to selectively enable/disable the hardware buttons on the APXD2 for:
  • Linking Mics to audio channels - [link] Button
  • Changing System Preset Modes [mode] - Button
• J-DECT frequency band availability. This frequency band (Japan-DECT or J-DECT) enables the operation of MXW neXt2 in Japan.
• https secure connection enhancement. Upgrading the network connectivity from the APXD2 to the https secure standard.
• *Please see related additional info in the Important section below

Improvements

• Various system stability improvements and performance enhancements

Known Issues

• Transmitters overestimate temporarily or take longer to estimate battery time remaining
• MXWAPXD2 UI not reporting the same battery time remaining compared to transmitters
• MXWAPXD2 UI Lights settings toggle switches are not functional
• Sometimes MXWAPXD2 UI rejects the correct passphrase
• Transmitter does not clear linked APXD2 name during interrupted mic linking (when transmitter is removed during linking process)
• When updating to this firmware, transmitters will lose their linking status and need to be re-linked

Notes

• User Guide
• Command Strings
• Learn more about connecting via web browser in our FAQ

Compatibility

• To operate this version of MXW neXt with other Shure networked systems, see the following list of recommended software and firmware versions:
  • Shure Update Utility 2.8.6
  • Shure Web Device Discovery 1.2.17

Important

• Please review the information below regarding upgrading to a more secure, encrypted https
• Protocol for network-based connection to our browser-based CUI will display a message stating "Your connection is not private" upon the first connection attempt. This is expected behavior and does NOT indicate any security risk. Quite the opposite is the case – once the steps below have been carried out after installing this F/W upgrade – the network communications to the CUI from a network-connected browser will be MORE secure due to the https encryption.
• Please proceed by following these steps:
  1. Click ADVANCED to get to the next pop-up window below.
  2. Select “Continue to [IP-address of the APXD2] (unsafe) to open the CUI in an encrypted browser window using the https protocol.
  3. In subsequent connections to the CUI, the IP address of the device to be connected to can be found in the Shure Update Utility. Please copy this address found in SUU into your browser address window and add “ https:// “  in front of it to open the CUI of your chosen device.
  4. You will now see the CUI with the “Not Secure“ warning next to the address field. Despite this warning, the connection to the APXD2 is now more secure compared to the previous http connection before the update.
• We are currently working on improving this workflow to become more intuitive again, but we depend on external agencies to process our https certification and make it available automatically.

Known Issues

• The app may crash when connecting or disconnecting Ethernet while the Event Log is open.
  • Workaround: Close the Event Log before connecting or disconnecting hardwired Ethernet.
• When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.
  • Workaround: Retry the update or update each device individually to successfully update the devices.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
  • Solution: Update to 2.0.18 version.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the MOTIV apps (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon