Software & Firmware Archives

Improvements

• Bug fixes 

Known Issues

• QLXD does not automatically reboot after factory reset, preventing settings from being applied. 
  • Workaround: send reboot request after factory reset request
• On large networks of 100+ devices, first queries of devices may return a “deadline exceeded” error. To work around, query the devices again. 
• Subscriptions to AudioChannelGainEvent will return duplicative responses for MXA901, MXA902, and MXA920 devices.
• Subscriptions to FirmwareUpdateProgressEvent on MXA310 will skip TRANSFERRING_FILES and INSTALLING stages. Only PENDING and COMPLETE will be returned.
• Subscriptions to UserPresetEvent will return duplicative responses upon a save event.
• Attempting to set channel mute to false for MXWAPXD2 will return a 500 instead of a 400 error. 
  • Workaround: To configure an individual channel mute state, do so via the mute properties of the transmitter. 

Platform Requirements

• Supported Operating Systems
  • Windows 10, 11 or Windows Server 2016, 2019, 2022
• Hardware Requirements
  • Minimum:
    • Dual Core 64-bit Intel or AMD processor
    • 2GB RAM
  • Recommended: 
    • 64-bit Intel or AMD processor
    • 8GB RAM

Notes

• Quick Start Guide
• API Documentation

Compatibility

• Whenever possible, upgrade to the latest supported firmware version to take advantage of new features and system improvements.
• All previously released firmware versions support Device Discovery and Firmware Update
• To operate this version of System API with feature interactivity, see the following list of Shure devices and firmware versions:

          **Only supports connectivity with SystemAPI when docked in SBC250/450/850 charger(s).

Important

• To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
• Please use the most recent version of Designer with IntelliMix Room. IntelliMix Room 6.3 is incompatible with Designer versions prior to 6.2.
• When updating to IntelliMix Room 6.2 from previous versions, transmit audio routes from IntelliMix Room may fail to resolve. Please see this FAQ for more information.
• System API Standalone may have different functionality from the System API version installed with IntelliMix Room. For full System API functionality, please download the latest version of System API Standalone here and provision the server onto a different computer. 

Improvements

• IntelliMix Room is now discoverable as a device in Shure Cloud.
• Users can steal devices from other rooms in Room Setup.
• Installer optimization for faster IntelliMix Room installations and upgrades
• Bug fixes
  • Resolved: .NET versions other than 6.x prevents or corrupts IntelliMix Room Installation
  • Resolved: IMXR password with special characters cannot be used on upgrade from 4.2.0.73 to 6.X

Known Issues

• Shure Cloud can't discover IntelliMix Room when performing "scan local network" from a host other than IntelliMix Room host system.
  • Workaround: use “SN and MAC” or “CSV file upload” to add multiple IntelliMix Room devices into your Shure Cloud device manager.
• When Windows is configured in German, audio may not pass to Teams / Zoom after upgrading from IntelliMix Room 4.2 to 6.2.
  • Workaround: uninstall and reinstall IntelliMix Room 6.2
• The VUSB driver may be disabled after upgrading from 4.2 to 6.x
  • Workaround: In Device Manager manually enable the Shure Intellimix Virtual USB Device driver. This configuration will persist on subsequent reboots.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
  • Workaround: restart your computer
• In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
  • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes 

• User Guide
• Installation and Deployment Guide
• Quick Start Guide

Compatibility

• This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
  • Designer 6.2.1
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB 6.2.14
  • ANIUSB V3 6.2.21
  • MXA310 6.2.0
  • MXA710 6.2.74
  • MXA901-R 6.2.46
  • MXA902 6.2.56
  • MXA910 6.2.0
  • MXA920 6.2.59
  • MXA-MUTE 6.2.6
  • MXN5-C 6.2.6
  • Microflex Wireless 10.0.8
  • P300 6.2.44

Improvements

• Improvements to software installation process
• Enhancements to MXA 920 password orchestration
• Bug fixes

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 12.7.5 minimum (Monterey, Ventura, Sonoma)
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware from release 4.X / 5.X using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 6.3.0
  • ANIUSB 6.2.6
  • ANIUSB V3 6.2.21
  • MXA310 6.2.0
  • MXA710 6.2.74
  • MXA901 6.2.46
  • MXA902 6.2.56
  • MXA910 6.2.0
  • MXA920 6.2.59
  • MXA-MUTE 6.2.6
  • MXN5-C 6.2.6
  • P300 6.2.44
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• It is highly recommended to remember or keep records of your device passphrases for future reference
• It is highly recommended that your device credentials (passphrases) be stored in a secured system

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    • Open Designer 4.X
    • Go to “my projects”
    • Click on the 3 dots in right side of your project – select “Export”
    • A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6:
    • Open Designer 6
    • Go to “File -> Open”
    • Navigate to and select <your_project_name>.dprj
    • Import file dialog appears – click “Choose save location”
    • Select a folder where the converted room files should be stored e.g <my_rooms>
    • Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    • Select all the rooms that you want to import
    • Click on “Open selected rooms”
    • All rooms selected are now opened in their own tab
    • All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• If an ANIUSB, MXA310, MXN5-C is added to a Dante Domain the device appears as locked in Designer even when the controller permissions allow users to make changes. The user is unable to deploy, enable encryption or make any Dante related changes.
  • Workaround: Remove device from the Dante Domain, perform needed tasks such as deploy, update Dante properties, etc., and then add the device back to the domain
• The Room preset slot does not properly detect a conflict state when a missing device which comes back online has different preset name in slot 1 when compared to other online devices in the room.
  • Workaround: Quit the application using activity monitor and relaunch the application
• In Virtual mode, device discovery may be unstable when number of devices exceeds 30.
  • Workaround: Limit device deployment to 30 in a room
• Users may be presented with error indication “this action is not allowed in the schematic input  & output pages” of the P300 SDC (virtual or online).
  • Workaround: Update names to valid setting.
• Users may be unable to configure ANIUSB, MXA310, or MXN-C devices while they are in a Dante Domain Manager (DDM)
  • Workaround: Remove device from DDM, perform needed actions (i.e., deploy, update Dante properties, etc.) then add back to DDM

Notes

• User Guide
• Web UI is now accessible via HTTPS. For more information, see our FAQ.
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/

Improvements

• Bug fixes

Notes

• Shure MOTIV Desktop App should be uninstalled before using MOTIV Mix
• System Requirements:
  • Minimum 8 GB of RAM
  • 20% or more hard disk space recommended
• User Guides
  • MOTIV Mix
  • MV7+
  • MV7
  • MV6
  • MVX2U

Compatibility

• Compatible operating systems:
  • Windows 10 and 11
  • MacOS 12 and higher
• This version of MOTIV Mix is compatible with the following recommended firmware versions:
  • MV7+ 1.1.0
  • MV7 1.2.19
  • MV6 1.1.0
  • MV88+ 1.1.18
  • MVX2U 1.1.1

New Features

• Save your Activity setup for future relaunches of the MOTIV Mix app

Improvements

• Support for the new Shure MV6
• Bug fixes

Notes

• Shure MOTIV Desktop App should be uninstalled before using MOTIV Mix
• System Requirements:
  • Minimum 8 GB of RAM
  • 20% or more hard disk space recommended
• User Guides
  • MOTIV Mix
  • MV7+
  • MV7
  • MV6
  • MVX2U

Compatibility

• Compatible operating systems:
  • Windows 10 and 11
  • MacOS 12 and higher
• This version of MOTIV Mix is compatible with the following recommended firmware versions:
  • MV7+ 1.1.0
  • MV7 1.2.18
  • MV6 1.1.0
  • MV88+ 1.1.17
  • MVX2U 1.2.0

Please Read Before Updating

• Prior to Installing IntelliMix Room 6.2, ensure your .NET version is 6.0. Other versions of .NET may prevent IntelliMix Room Installation.
  • You can check your .NET version using the command dotnet --list-runtimes
  • Download .NET version 6.0 here
• For more information, please see our FAQ page

Important

• To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
• IntelliMix Room 6.2 is compatible with Designer 6.2 only.
• When updating to IntelliMix Room 6.2 from previous versions, transmit audio routes from IntelliMix Room may fail to resolve. Please see this FAQ for more information.
• System API Standalone may have different functionality from the System API version installed with IntelliMix Room. For full System API functionality, please download the latest version of System API Standalone here.

Device Behavior Changes

• Installer prevents installation when System API Standalone is detected. To install IntelliMix Room, uninstall System API and run the IntelliMix Room installer again.

Improvements

• AI Deverb DSP Feature
• Bug fixes
  • Resolved: IntelliMix Room 6.1 is not discoverable in Designer if PC Hostname contains unsupported Unicode characters.
  • Resolved: IntelliMix Room fails to activate a license if PC Hostname contains unsupported Unicode characters.

Known Issues

• When Windows is configured in German, audio may not pass to Teams / Zoom after upgrading from IntelliMix Room 4.2 to 6.2.
  • Workaround: uninstall and reinstall IntelliMix Room 6.2
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
  • Workaround: restart your computer
• In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
  • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes 

• User Guide
• Installation and Deployment Guide
• Quick Start Guide

Compatibility

• This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
  • Designer 6.2.0
  • ANI22/ANI4IN/ANI4OUT 6.2.0
  • ANIUSB-MATRIX 6.2.6
  • MXA310 6.2.0
  • MXA710 6.2.69
  • MXA901-R 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXA-MUTE 6.2.4
  • MXN5-C 6.2.3
  • Microflex Wireless 10.0.8
  • P300 6.2.36

Improvements

• Support for 6.2 firmware devices
• Bug fixes

Known Issues

• On large networks of 100+ devices, first queries of devices may return a “deadline exceeded” error. To work around, query the devices again.
• Subscriptions to AudioChannelGainEvent will return duplicative responses for MXA901, MXA902, and MXA920 devices.
• Subscriptions to FirmwareUpdateProgressEvent on MXA310 will skip TRANSFERRING_FILES and INSTALLING stages. Only PENDING and COMPLETE will be returned.
• Subscriptions to UserPresetEvent will return duplicative responses upon a save event.
• Attempting to set channel mute to false for MXWAPXD2 will return a 500 instead of a 400 error.
  • Workaround: To configure an individual channel mute state, do so via the mute properties of the transmitter.

Platform Requirements

• Supported Operating Systems
  • Windows 10, 11 or Windows Server 2016, 2019, 2022
• Hardware Requirements
  • Minimum:
    • Dual Core 64-bit Intel or AMD processor
    • 2GB RAM
  • Recommended:
    • 64-bit Intel or AMD processor
    • 8GB RAM

Notes

• Quick Start Guide
• API Documentation

Compatibility

• Whenever possible, upgrade to the latest supported firmware version to take advantage of new features and system improvements.
• All previously released firmware versions support Device Discovery and Firmware Update
• To operate this version of System API with feature interactivity, see the following list of Shure devices and firmware versions:

          **Only supports connectivity with SystemAPI when docked in SBC250/450/850 charger(s).

Overview

• This release introduces support for the following features and improvements:
  • Backtrace Support
  • AI Deverb for IMXR
  • Block FW downgrade
  • MXA710 Ceiling Height Coverage
  • Virtual Acoustic Boundary for MXA920
  • "Auto Position" of manual coverage lobes
  • Automixer VAD for MXA920, MXA902, MXA901, MXA710
  • Auto NR / Auto NLP VAD for MXA920, MXA902, MXA901, MXA710
  • Device API toggle (MXA902 has a FW dependency, but FE is a common code)
  • Application features for Autoroute options, Escape key, Lobe mute gain indications)
  • Align default file save location for all places, where the user can select location and name

Bug Fixes

• Defect ID 8088: Shure Control IP Configurations not usable
• Defect ID 8089: Device Presets, restore default settings is not working properly.
• Defect ID 6477: Device Presets P300, it's possible to start Import or Clear or Apply several presets at the same time
• Defect ID 7171: Routing warning snack bar is not displayed for unlicensed IMXR DDM locked device.
• Defect ID 6920: Device settings are not persisting after an import preset for MXA902-S device
• Defect ID 7058:  Changes of MIC optimization mode is not reflecting on P300 Live device after device import
• Defect ID 7466: RDF file opened after deployment did not load properly
• Defect ID 6298:  Coverage area "jumps" when resized in Online room
• Defect ID 6429: Stepper button is missing for gain field coverage property panel
• Defect ID 6291:  Rebooting the device fails with the error message "Failed to reboot device" when clicking on the "Reboot Now" button.
• Defect ID 6460: Delay on password selection when deploying mixed password case rooms
• Defect ID 6388: Filtered devices in online devices page is not persisting after switch views
• Defect ID 6293:  Intermittent, Clear Room Failure and Inconsistent Display
• Defect ID 6220:  Deployment failure when pushing name to Dante devices with MXA901-R

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 12.7.5 minimum (Monterey, Ventura, Sonoma)
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware from release 4.X / 5.X using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 6.2.0
  • ANIUSB 6.2.6
  • MXA310 6.2.0
  • MXA710 6.2.69
  • MXA901 6.2.46
  • MXA902 6.2.50
  • MXA910 6.2.0
  • MXA920 6.2.53
  • MXA-MUTE 6.2.4
  • MXN5-C 6.2.3
  • P300 6.2.36
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• It is highly recommended to remember or keep records of your device passphrases for future reference
• It is highly recommended that your device credentials (passphrases) be stored in a secured system

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    • Open Designer 4.X
    • Go to “my projects”
    • Click on the 3 dots in right side of your project – select “Export”
    • A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6:
    • Open Designer 6
    • Go to “File -> Open”
    • Navigate to and select <your_project_name>.dprj
    • Import file dialog appears – click “Choose save location”
    • Select a folder where the converted room files should be stored e.g <my_rooms>
    • Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    • Select all the rooms that you want to import
    • Click on “Open selected rooms”
    • All rooms selected are now opened in their own tab
    • All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• Defect Description: Under heavy load in a larger network with ANIUSB, MXA920-S, MXN5-C, and MXA-MUTE, it may take over 10 seconds to auto route the virtual devices.
  • Workaround: Relaunch auto route task
• Designer may freeze on MacOS with Sonoma and Windows 10, if left idle for a long duration (e.g. overnight), and user is not able perform any operation in application
  • Workaround: Quit the application using activity monitor and relaunch the application
• Automatic conflict resolution is not happening in empty online rooms. This issue occurs after clearing an offline room (room containing only offline P300 and MXA310 devices). If an online device is added to the previously cleared empty room and a removed offline device comes back online, the room will enter the conflicted state and not resolve automatically.
  • Workaround: Plug back device to get authenticated to exhibit proper icon
• Devices that use the Audinate Dante Ultimo platform appear locked when in a Domain. Whenever an ANIUSB, MXA310, MXN5-C device is added to a DDM domain it appears as locked even when the controller permissions allow users to make changes. The user is unable to deploy, enable encryption or make any Dante related changes.
  • Workaround: Remove device from domain, perform needed tasks such as deploy, update Dante properties, etc., and then add back to domain
• Creating a room and adding devices, setting a password, and then attempting to import presets for an individual device creates an authentication loop where the user no longer can access the device.
  • Workaround: Restart Designer
• When adding virtual devices into a room, deploying 60 devices may cause Device Discovery to crash
  • Workaround: Deployment should be done without delay
• Only one room is displayed in Online rooms list when multiple devices with same room are created
  • Workaround: If this issue occurs, contact Shure support
• The preset slot should get into conflict state because the missing device which is back online has different preset name in slot 1 when compared to other online devices in the room.
  • Workaround: If this issue occurs, contact Shure support
• When using auto position for MXA920-S, if the user starts and cancels the listen operation prior to auto position completing, the auto position may fail.
  • Workaround: If this issue occurs, contact Shure support
• When a design file in Designer 6.1 with MXA710 (with presets saved) is opened in Designer 6.2, rotation value is not retained.
  • Workaround: If this issue occurs, contact Shure support
• Devices password state changed to locked state even if they are unlocked in set password step during deployment
  • Workaround: If this issue occurs, contact Shure support
• The following devices are getting initialized after downgrade: MXA-Mute, MXA310, MXA910, MXA920-S, MXN5-C, IMXR and P300
  • Workaround: If this issue occurs, contact Shure support

Notes

• User Guide
• Web UI is now accessible via HTTPS. For more information, see our FAQ.
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/

New Features

• Lock Monitor Mode
  • Option to use a PIN code to lock the Monitor Only Mode, preventing unauthorized changes to your file for installations with multiple users and different permission levels
  • Enter a 4-digit numerical PIN in Preferences. You will need to enter the same PIN to exit Monitor Only mode and regain editing capabilities.  
• Updated equipment profiles
  • Sound Devices: A20-RX and A20-Nexus models
  • Wisycom: MTK952 and MTK982 models

Improvements

• Modal/popup/alerts windows
  • Reverting to previous WWB behavior, you can resolve issues in the main WWB window without closing alerts or popups windows
• IP Address Sort Order Improvements
  • Now, IP Addresses in the Inventory sort in either ascending or descending numerical order. 
  • Example:

Bug Fixes

• Files from the Anritsu spectrum analyzer (.spa format) now import successfully even when no device model is included in the file data
• For ULXD receivers, the encryption mode will now display correctly after merging virtual devices with online devices. 
• When using Timeline for devices in Frequency Diversity mode, separate events are logged only for channels that have a change to the FD Lock state
• Fixed various issues involving Axient Digital in FD-C mode, including mixed use of the frequency and group/channel widgets and deploying frequencies to virtual devices
• ULX-D receivers updating from firmware 2.0.28 or earlier no longer trigger a Settings Conflict in WWB
• A virtual and online device with different transmission mode settings can now be merged and resolved with settings conflicts dialog like any other device property
• WWB no longer creates extra Event Log entries with device parameters and values as that device comes online
• WWB no longer erroneously displays an empty frequency list in certain circumstances after deploying frequencies to a spectrum manager, disconnecting from the network and deleting all inventory. 

Known Issues

• When Monitor-only mode enabled and application closed, double clicking a show file to launch the app may not open successfully.
  • Workaround: Close and relaunch WWB. Go to File > Load show file to open the file
• SLX Analog and ULX Analog frequencies in Master List mode cannot be manually entered in the Coordination Workspace. They can, however, be coordinated and analyzed.

Notes

• User Guide
• WWB 6.15.x and WWB7 can be installed on the same machine but cannot run at the same time. 
• The following features are no longer supported in WWB7 (please use WWB 6.15.x if these features are required):
  • Online UHF-R control and monitoring
  • Frequency Conversion (e.g., converting a J50 receiver to J50A).
  • Import and export inventory
• Opening show files created with older versions of Wireless Workbench may result in the Settings Conflicts dialog opening once the file has loaded. This is due to newly supported hardware parameters that have been introduced with updated firmware versions. To maintain all settings from the show file, select "Keep all settings from: Wireless Workbench."

Compatibility

• Windows
  • Windows 10, Intel only
  • Windows 11, Intel only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon
• To operate this version of Wireless Workbench with other Shure products, reference the following list of recommended versions:
  • Axient Digital 1.4.15
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.9
  • QLXD 2.7.1
  • SLXD 1.2.13
  • ULXD 2.8.7
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.8.6
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.5
  • ShurePlus Channels iOS 1.6.1
  • ShurePlus Channels Android 1.6.2

Known Issues

• The app may crash when connecting or disconnecting Ethernet while the Event Log is open.
  • Workaround: Close the Event Log before connecting or disconnecting hardwired Ethernet.
• When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.
  • Workaround: Retry the update or update each device individually to successfully update the devices.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
  • Solution: Update to 2.0.18 version.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the MOTIV apps (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon