ShurePlus Channels - iOS

Improvements

• ShurePlus Channels now uses the same Analytics platform as other Shure applications. Analytics allow us to inform app improvements based on your interactions with the app. Analytics are always Optional and contain information about which features you use and what Shure hardware you connect to.

Bug Fixes

• Fixed an issue when in some cases using an iPad, the app crashed after being idle for over 15 minutes

Known Issues 

• The transmitter count on the Transmitters tab is not updated dynamically in channels details view on AXT400 devices
  • Workaround: The transmitter count in the on-screen navigation is updated
• ADX5D takes a few seconds longer to discover than other networked Shure devices

Notes 

• User Guide 
• Please report problems and submit general feedback through the app
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app. 
• We recommend using devices and WiFi access points that support WiFi 6 or later.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”. 

Compatibility

• Compatible with iPhone, iPad, and iPod touch devices running iOS 15 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.15 
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.6
  • QLX-D 2.6.2
  • SLX-D 1.4.4
  • UHF-R 1.171
  • ULX-D 2.8.7
  • SBC220/240 Two-bay Chargers 1.4.19
  • SBC250/450/850 Networked Charging Stations 2.8.6
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.6
  • Wireless Workbench 6.15.4 or 7.2.0

Improvements

• New hardware support

Known Issues 

• The transmitter count on the Transmitters tab is not updated dynamically in channels details view on AXT400 devices
  • Workaround: The transmitter count in the on-screen navigation is updated
• ADX5D takes a few seconds longer to discover than other networked Shure devices

Notes 

• User Guide 
• Please report problems and submit general feedback through the app
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app. 
• We recommend using devices and WiFi access points that support WiFi 6 or later.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”. 

Compatibility

• Compatible with iPhone, iPad, and iPod touch devices running iOS 15 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.10
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.6
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.6
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.3
  • Wireless Workbench 6.15.4 or 7.0.0

New Features

• Added the option to control analog output attenuation level for ADX5D

Improvements

• Updated in-app feedback form (available in Settings > Help > Send Feedback)
• Improved hardware support
• Performance improvements

Bug Fixes

• Fixed an issue where in some scenarios for Axient Digital receivers, the transmitter device ID does not dynamically update when edited, creating a mismatch between ShurePlus Channels and the Axient Digital receivers
• Fixed an issue where in some scenarios, ShurePlus Channels looks like it freezes for a few seconds while in the detailed view of a Shure ADX5D

Known Issues 

• The transmitter count on the Transmitters tab is not updated dynamically in channels details view on AXT400 devices
  • Workaround: The transmitter count in the on-screen navigation is updated
• ADX5D takes a few seconds longer to discover than other networked Shure devices

Notes 

• User Guide 
• Please report problems and submit general feedback through the app:
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• We recommend using devices and WiFi access points that support WiFi 6 or later.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.

Compatibility

• Compatible with iPhone, iPad, and iPod touch devices running iOS 14 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions:
  • Axient Digital 1.4.7
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.7.10
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.3
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.0
  • Wireless Workbench 6.15.3

New Features

• Updated support for the ULX-D added hardware revisions.

Known Issues 

• Currently, ADX5D takes a few seconds longer to discover compared to other networked Shure devices. 
• In some scenarios for Axient Digital receivers, the transmitter device ID does not dynamically update when edited which creates a mismatch between ShurePlus Channels and the Axient Digital receivers.
  • Workaround: Go back to the list view and re-enter the detailed view.
• In some scenarios, ShurePlus Channels looks like it freezes for a few seconds while in the detailed view of a Shure ADX5D. 
  • Workaround: Close and re-launch the application

Notes 

• User Guide 
• Compatible with iPhone, iPad, and iPod touch running iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems. 
• Please report problems and submit general feedback through the app:
  • Settings > Help > Report a Problem/General Feedback
• Monitoring and control support for Axient® Digital, Axient®, UHF-R®, ULX-D®, QLX-D®, SLX-D, and PSM®1000 wireless systems
  • In-app purchases for editing functionality are no longer required.  
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app. 
• An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection. 
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.  
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.3.26 
  • AD610 1.3.27
  • ULX-D 2.6.3 
  • QLX-D 2.4.7 
  • SLX-D 1.0.13 
  • PSM1000 1.7.10 
  • Axient 2.1.11 
  • UHF-R 1.171 
  • Shure Update Utility 2.7.1
  • Wireless Workbench 6.15.0

Important Bug Fix

• Version 1.5.1 is now available. This version prevents Shure AD610 crashes when the app is on the same Wi-Fi network as a Shure ADX5D with a synced ADX transmitter connected to a Shure AD610 via ShowLink Network Mode.  
• If you have version 1.5.0 installed (as indicated in Settings under Build), please visit the App store to download the latest version.  

Known Issues 

• When in demo mode, only the transmitter RF power level label updates, but not the value in mW.
• Currently, ADX5D takes a few seconds longer to discover compared to other networked Shure devices.
• In some scenarios for Axient Digital receivers, the transmitter device ID does not dynamically update when edited which creates a mismatch between ShurePlus Channels and the Axient Digital receivers.
  • Workaround: Go back to the list view and re-enter the detailed view. 
• In some scenarios, ShurePlus Channels looks like it freezes for a few seconds while in the detailed view of a Shure ADX5D.
  • Workaround: Close and re-launch the application

Notes 

• User Guide 
• Compatible with iPhone, iPad, and iPod touch running iOS 15, iOS 14, and iOS 13.
• Monitoring and control support for Axient® Digital, Axient®, UHF-R®, ULX-D®, QLX-D®, SLX-D, and PSM®1000 wireless systems. In-app purchases for editing functionality are no longer required.
• For best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended supported versions: 
  • Axient Digital 1.3.26
  • AD610 1.3.27
  • ULX-D 2.4.25
  • QLX-D 2.3.24
  • SLX-D 1.0.13
  • PSM1000 1.7.10
  • Axient 2.1.11
  • UHF-R 1.171
  • Shure Update Utility 2.6.2 (Mac) / 2.6.1 (Windows)
  • Wireless Workbench 6.15.0

Improvements 

• Added an empty state to indicate when devices are not connected.
• Rate My App
  • Users can now rate Channels and provide feedback quickly and directly from the application
  • These ratings and reviews are encouraged to help us improve our application in the future

Bug Fixes 

• The following issues have been resolved:
  • The application would crash when updating transmitter RF Output or transmitter Device ID.
  • Wi-Fi network sub header labels were colored incorrectly
  • Demo mode was unable to be toggled off after being toggled on
  • Transmitter details would not clear when the channel went offline
  • The RF LED for PSM1000 was not greyed out when the Channel went offline
  • The transmitter ID for Axient Digital did not match on the hardware versus what was being displayed in the application
  • SLX-D Mic/Line Switch status and Rx Lock status was not displaying in the details view
  • The ShowLink® icon for Axient Analog was not displaying

Known Issues 

• When in demo mode, only the transmitter RF power level label updates, but not the value in mW.

Notes 

• User Guide 
• Compatible with iPhone, iPad, and iPod touch
• This app is compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Please report problems (Settings > Report a Problem) and submit general feedback (Settings > General Feedback) through the app
• Monitoring and control support for Axient® Digital, Axient®, UHF-R®, ULX-D®, QLX-D®, SLX-D, and PSM®1000 wireless systems. In-app purchases for editing functionality are no longer required.
• For best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended supported versions:
  • Axient Digital 1.3.26
  • Axient 2.1.38
  • PSM1000 1.7.10
  • QLX-D 2.4.3
  • SLX-D 1.0.13
  • UHF-R 1.171
  • ULX-D 2.5.0
  • Shure Update Utility 2.6.2
  • Wireless Workbench 6.14.1

New Device Support

• Added support for Axient® Digital ADX5D dual-channel portable slot-in receiver.
• Added support for SLX-D single- and dual-channel wireless receivers.

Improvements

• Demo Mode is now available again in the application. Access this mode from the Settings menu to evaluate the application’s capabilities if you do not have a network of Shure wireless equipment.

Bug Fixes

• Fixed an issue where group color and low battery alert did not update correctly when FD mode is changed.
• Fixed an issue where the Axient Digital Channel Quality meter in the list view did not match the hardware when the device was used in FD-C mode and the app was launched.
• Fixed an issue where there was a delay in the display of Frequency 1 (F1) antenna LEDs in the channel details view for Axient Digital ADX2FD in FD-C mode.
• Fixed an issue where the antenna LEDs would flicker on an Axient Digital channel when in FD-C mode and Frequency 2 (F2) was turned off.
• Fixed an issue where channel 4 of an AD4Q would sometimes present the incorrect information after the device was switched from Quadversity Mode Enabled to Disabled.
• Fixed an issue where the ADX or AXT transmitter data would not dynamically update in certain scenarios when the transmitter went offline.
• Fixed an issue where a channel may not appear in the channel list when using the search bar to filter by frequency and the channel’s frequency was changed asynchronously.
• Fixed an issue where the tab selection in the channels detail view was not correct when navigating from the transmitter tab to the channel info view and then back.
• Fixed an issue where the app may prompt for Access Control PIN even when the PIN was remembered in the app settings.
• Fixed an issue on iPad where the Access Control PIN count was not updating after the app returned to the foreground from the background.

Known Issues

• When Wi-Fi and Ethernet connections are present and available, UHF-R may not be discovered or respond to property changes.
• For SLX-D transmitters, battery type may not persist between power cycles for transmitters on firmware version 1.0.13. To resolve, you must set the battery type on the transmitter again.

Notes

• User Guide
• Compatible with iPhone, iPad, and iPod touch running iOS 14 and iOS 13.
• Monitoring and control support for Axient® Digital, Axient®, UHF-R®, ULX-D®, QLX-D®, SLX-D, and PSM®1000 wireless systems. In-app purchases for editing functionality are no longer required.
• For best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.
• To operate ShurePlus Channels version 1.4.6 with other Shure products, reference the following list of minimum versions supported:
  • Axient Digital 1.3.6
  • ULX-D 2.4.25
  • QLX-D 2.3.24
  • SLX-D 1.0.13
  • PSM1000 1.7.10
  • Axient 2.1.11
  • UHF-R 1.171
  • Shure Update Utility 2.6.0
  • Wireless Workbench 6.14.1

New Features

• Support for wired ethernet connection using a third-party adapter.
  • Your environment or system configuration may not have optimal conditions for Wi-Fi, so the app now offers the option to connect over ethernet, giving you additional confidence in your network connection.
  • Shure has tested compatibility with the Belkin Ethernet + Power Adapter with Lightning Connector.

New Device Support

• Added support for Axient Digital AD3 plug-on transmitter monitoring information
• Added support for new ULX-D properties, Scan Lock and IR Sync Lock
• Added support for new Shure frequency bands
  • Axient Digital G63 | 487.125 – 636.875 MHz
  • Axient Digital L60 | 630.125 – 697.875 MHz
  • Axient Digital P55 | 694.500 – 805.700 MHz
  • Axient Digital X56 | 960.125 – 1000.000 MHz
  • Axient Digital Z16 | 1240.125 – 1259.875 MHz
  • ULX-D G53 | 470.125 – 509.875 MHz
  • ULX-D M19 | 694.500 – 702.700 MHz
  • ULX-D Q12 | 748.300 – 757.700 MHz
  • QLX-D G53 | 470.125 – 509.875 MHz
  • QLX-D M19 | 694.500 – 702.700 MHz
  • QLX-D Q12 | 748.300 – 757.700 MHz
  • PSM1000 G53 | 470.125 – 509.875 MHz
  • PSM1000 H22 | 518.000 – 584.000 MHz
  • PSM1000 L60 | 630.125 – 697.875 MHz
  • PSM1000 M19 | 694.500 – 702.700 MHz
  • PSM1000 Q12 | 748.300 – 757.700 MHz

Improvements

• Channel rows in the channel list now indicate “discovery initialization” and “discovery error” states.
• The channel details view is now accessible when the channel is offline.
• Frequency values now include an asterisk * to indicate when a channel is using a frequency that is not being monitored by the channel’s assigned Spectrum Manager.
• Sort and Filter controls have been relocated and combined in a single card view.
• Added a Theme option to “match system”.
• The group color “white” is now “gray” to aid visibility in Light Theme.
• Added a preview cell when selecting group color.
• App Settings and About menus are now combined.

Known Issues

• When Wi-Fi and Ethernet connections are present and available, UHF-R may not be discovered or respond to property changes.
• In certain scenarios, the app may prompt for Access Control PIN even when the PIN is remembered in the app settings.
• With Axient Digital ADX2FD in FD-C mode, sometimes there is a delay in the display of Frequency 1 (F1) antenna LEDs in the channel details view. The performance of the device is unaffected.
• With Axient Digital ADX2FD in FD-C mode and Frequency 2 (F2) is turned OFF, sometimes the antenna LEDs flicker. The performance of the device is unaffected.
• With Axient Digital ADX2FD in FD-C mode, the Channel Quality meter in the list view may not match the hardware when the app is launched. To resolve this, select another channel or view and then return to the affected channel in the list.
• When Axient Digital and Axient transmitters go offline or are unlinked, sometimes their data may not be removed dynamically. To resolve this, select another channel or view and then return to the affected channel.
• When using the search bar to find a channel by frequency, the list of found channels may not update if there is an asynchronous change to the frequency value of any channel.
• Sometimes when navigating from the transmitter tab of the channel details view to the channel info view and then back, the tab selection doesn't match the page.

Notes

• User Guide
• Compatible with iPhone, iPad, and iPod touch running iOS 14, iOS 13, and iOS 12
• Monitoring and control support for Axient® Digital, Axient, UHF-R®, ULX-D®, QLX-D®, and PSM®1000 wireless systems. Previously instituted in-app purchases for editing functionality have been removed.
• For best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.
• Demo Mode has been temporarily removed to be redesigned in a future app version.
• The channel details view landscape orientation has been removed.
• To operate ShurePlus Channels version 1.4.5 with other Shure products, reference the following list of minimum versions supported:
  • Axient 2.1.11
  • Axient Digital 1.2.83
  • QLX-D 2.3.22
  • UHF-R 1.171
  • ULX-D 2.4.9
  • PSM1000 1.7.10

Improvements

• Support for Axient® Digital with ADX Series Transmitters
• Bug fixes
• Added User Guide (About > User Guide)

Notes

• Monitors and controls Axient® Digital, Axient®, UHF-R®, ULX-D® Digital and QLX-D® Digital, and PSM®1000 wireless systems
• Compatible with iPhone, iPad, and iPod touch running iOS 10 – 11
• An 802.11n or 802.11ac wireless router is recommended
• For best results update the Shure wireless system’s firmware using the Shure Update Utility.
• ShurePlus Channels Wifi Guidlines

Improvements

• New RF band support
• Visual improvements for iPhone X
• Performance improvements with large systems of UHF-R
• Bug fixes

Notes

• Monitors and controls Axient® Digital, Axient®, UHF-R®, ULX-D® Digital and QLX-D® Digital, and PSM®1000 wireless systems
• Compatible with iPhone, iPad, and iPod touch running iOS 10 – 11
• An 802.11n or 802.11ac wireless router is recommended
• For best results update the Shure wireless system’s firmware using the Shure Update Utility.
• ShurePlus Channels Wifi Guidlines

Improvements

• Support for Axient® Digital with AD Series transmitters
• Bug fixes and performance enhancements

Notes

• Monitors and controls Axient® Digital, Axient®, UHF-R®, ULX-D® Digital and QLX-D® Digital, and PSM®1000 wireless systems
• Compatible with iPhone, iPad, and iPod touch running iOS 9 – 10
• A Wi-Fi connection to the networked Shure wireless systems is required
• An 802.11n or 802.11ac wireless router is recommended
• For best results update the Shure wireless system’s firmware using the Shure Update Utility.
• ShurePlus Channels Wifi Guidlines