Software & Firmware Archives

New Features

• Party Dial - enables the technician to efficiently select different transmitters from a list
• New convenient method for performing factory resets

Improvements

• Menu updates
• Support for 3rd party devices (Aaton Digital & Sound Devices)
• Improved ShowLink stability and performance

Notes

• User Guide
• To operate ADX5D version 1.3.26 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2, ADX1/1M/2/2FD and AD3 Transmitters 1.3.26
  • Axient Digital AD4D/Q Receivers 1.3.26
  • Axient Digital AD610 Diversity ShowLink® Access Point 1.3.26
  • Axient AXT600 Spectrum Manager 2.1.38
  • Shure Update Utility 2.6.1
  • Wireless Workbench 6.14.1
  • ShurePlus Channels iOS 1.4.6
  • ShurePlus Channels Android (Beta) 1.0.1

Recommendation

• Update all Axient Digital devices in a configuration to the same firmware version.

Improvements

• Bug fixes

Notes

• User Guides: AD1 | AD2 | ADX1 | ADX1M | ADX2 | ADX2FD | AD3
• To operate AD1/2, ADX1/1M/2/2FD and AD3 version 1.3.26 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2, ADX1/1M/2/2FD and AD3 Transmitters 1.3.26
  • Axient Digital AD4D/Q Receivers 1.3.26
  • Axient AXT600 Spectrum Manager 2.1.38
  • SBC240/840/840M Chargers 1.3.26
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.6.1
  • Wireless Workbench 6.14.1
  • ShurePlus Channels iOS 1.4.6
  • ShurePlus Channels Android (Beta) 1.0.1

Improvements

• Enables support for future Stem devices

New Features

• Hardware EQ – change EQ settings and save directly to your supported Shure headphones or earphones
• Support for new AONIC TW2
• Button Customization
• How-to Videos – learn how to use your device

Improvements

• User interface improvements
• Bug fixes

Known Issues

• The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• AONIC TW2 User Guide
• AONIC 50 User Guide
• Supports iPhone 6S and later – iPad and iPod Touch are not supported.
• Compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback).

New Features

• Hardware EQ – change EQ settings and save directly to your supported Shure headphones or earphones
• Support for new AONIC TW2
• Button Customization
• How-to Videos – learn how to use your device

Improvements

• User interface improvements
• Bug fixes

Known Issues

• For devices utilizing Android OS 9, after navigating to “Settings” during playback, music tracks will pause.
  • Resolution: Navigate to “Allow Background Activity” and enable the setting.

Notes

• User Guide
• AONIC TW2 User Guide
• AONIC 50 User Guide
• Compatible with Android 8.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)

New Features

• Hardware EQ – Change EQ in ShurePlus PLAY (version 3.0.1) and save settings directly to your device for customized sound even when you aren’t listening in our app

Improvements

• Bug fixes
• Improved connectivity for Mac devices

Notes

• User Guide
• Firmware updates for AONIC 50 are available in the ShurePlus PLAY app for iOS and Android

Initial Release

Features

• Hardware EQ – Change EQ in ShurePlus PLAY (version 3.0.1) and save settings directly to your device for customized sound even when you aren’t listening in our app

Notes

• User Guide
• Firmware updates for AONIC TW2 are available in the ShurePlus PLAY app for iOS and Android

New Features 

• Support for IntelliMix Room® Denoiser
• Added control to enable or disable Network Services for:
  • HTTP: Allows access to the device’s browser-based application
  • Command Strings: Allows third-party control systems to monitor and control the device
  • mDNS: Allows the device to be discovered by the Shure Web Device Discovery application
• By disabling Network Services for certain features, you can protect ports that may be a security concern.

Performance Improvements   

• Stability
• Performance
  • Device discovery time for large systems
  • Responsiveness with a higher number of channels
  • Page load time

Bug Fixes     

• When a device is being firmware updated, it will disappear and reappear in Designer
• When enabling or disabling encryption or changing the Dante name on the IMX-Room, the device will go offline for a few seconds without warning

Pre-Upgrade Requirements 

• Designer 4.5 requires Windows 10 (Professional or Enterprise), 64-bit edition
• Designer 4.5 is currently supported on PC only
• Multiple versions of Designer cannot be installed on the same computer
• Designer and SystemOn cannot be installed on the same computer

Upgrade Path 

• Designer versions 3.0 and 3.1 must be upgraded to 3.2 first, before upgrading to 4.5. Download Designer 3.2 here.
• If you encounter an Installer failure during upgrade, allow the uninstaller process to finish, then restart installation
• Certain endpoint protection software may block the application, if you encounter this anomaly, whitelist the Designer installer or application

Known Issues 

• When disassociating online devices from Virtual devices multiple times, Optimize may not create expected logical routes
  • Workaround: add new virtual devices and Optimize
• Selecting “forget device” on a cross-subnet MXA910 on firmware version 4.1.41 may result in the device being rediscovered
  • Workaround: Close and re-open Designer or reboot device to see it as forgotten
• Mute Sync will not work between devices running version 4.2 and 4.3 Firmware
  • Workaround: Ensure to update all P300 in the system to Designer 4.3
• In a network with more than 20 devices in a room or 60 on the network, some actions will take longer due to increased network traffic
• When importing a Designer preset file into the MXA910 web application, attempts to immediately export that file out of the web application will fail if it is not first loaded and saved to the MXA910.
• When soloing a channel on MXA310, all channels will show as “gated on”
• When one or more devices in a location are locked by Dante Domain Manager or Dante Device Lock, operations that affect Dante settings may be unreliable, such as audio routing, pushing virtual to online devices, or enabling audio encryption
• Changing channel count of Virtual IMX-Room device does not reset audio settings
  • Workaround: Contact Support Center for assistance in the event occurrence

Notes 

• User Guide
• Designer 4.5.0 is compatible with the following software and firmware versions:
  • IntelliMix Room 3.1.0
  • ANIUSB-MATRIX 4.5.23
  • MXA910 4.5.8
  • MXA710 1.3.9
  • MXA310 4.5.8
  • MXA-MUTE 1.3.28
  • MXN5-C 1.3.8
  • P300 4.5.13
• Project files and database are not backwards compatible with earlier versions
  • Templates saved in earlier versions of Designer are moved to a project named ‘Templates’ in version 4.5.0

Performance Improvements 

• Support for latest firmware
• Improved stability and performance

Pre-Upgrade Requirements 

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Known Issues 

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the virtual machine running the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take longer than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes 

• User Guide
• SystemOn 4.5.0 is compatible with the following software and firmware versions:
  • IntelliMix Room 3.1.0
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA910 4.5.8
  • MXA710 1.3.9
  • MXA-MUTE 1.3.28
  • MXN5-C 1.3.8
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • ULX-D 2.5.0
  • SBC220/240 2.5.0
  • SBC250/450/850 2.5.0

Important 

• If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

New Features and Improvements  

• Added Shure’s proprietary AI Denoiser algorithm to IntelliMix Room’s automixer output
• Reduced IntelliMix Room’s transmit and receive Dante transport latencies by 5ms each.
• Reduced IntelliMix Room’s internal latency to Dante outputs by 10 ms. This does not include the Dante latency mentioned directly above.
• Reduced the PC output latency by 21 ms.
• Improved the user experience and accessibility of the system tray application after performing a factory reset of IntelliMix Room.
• Resolved issues related to sharing project files with networked audio encryption in Designer software.
• Improved the stability of IntelliMix Room’s virtual USB driver

Known Issues 

• Packet scanning security software may cause audio performance issues with IntelliMix Room.
• In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
• If you renew a license, IntelliMix Room uses the 90-day grace period from the expired license before starting the new license term. You'll see a license expiration notification during the 90-day grace period.
• In some scenarios, especially if rebooting computers via removing the power cable, mute sync between IntelliMix Room and the software codec can stop working. To resolve the issue, disable and re-enable the “HID-compliant headset” found under the “Shure IntelliMix Virtual Audio” USB Input Device within Window’s “Device Manager”.
• When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
• In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
• Performing a factory reset of IntelliMix Room clears the user event logs.
• When canceling an upgrade of IntelliMix Room and performing a “roll back,” the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
• If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.
• If using a default web browser other than Microsoft Edge, the log submission form triggered by the “report a problem” feature may not appear. If this happens, please visit software-logs.shure.com directly to submit the logs to Shure.
• If uninstalling IntelliMix Room, the user must reboot the computer before re-installing any version of IntelliMix Room.

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• IMX Room 3.0 is compatible with the following software and firmware versions:
  • Designer 4.5.0
  • ANI22/ANI4IN/ANI4OUT 4.5.22
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA710 1.3.9
  • MXA910 4.5.8
  • MXA Mute 1.3.28
  • Microflex Wireless 9.0.4
  • P300 4.5.13