Software & Firmware Archives

Important

• New hardware revisions with the ULX-D 2.3.34 firmware version cannot be downgraded to previous firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvement

• Updated the firmware version number for the purpose of keeping all ULX-D firmware version numbers aligned for brand-new system installations.

Notes

• User Guide
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• To operate ULX-D version 2.3.34 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.3.34
  • SBC250/450/850 Networked Charging Stations 2.3.6
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.3.8
  • PSM1000 1.6.21
  • Axient AXT600 Spectrum Manager 2.1.22
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.4
  • ShurePlus Channels 1.4.2

Important

• New hardware revisions with the ULX-D 2.3.34 firmware version cannot be downgraded to previous firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvement

• Added support for new hardware revisions.

Notes

• User Guide
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• To operate ULX-D version 2.3.34 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD4/4D/4Q Receivers 2.3.34
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.3.8
  • Axient AXT600 Spectrum Manager 2.1.22
  • Wireless Workbench  6.12.6
  • Shure Update Utility 2.4.4
  • ShurePlus Channels 1.4.2

*****

UPDATE: Oct 15, 2019: SystemOn 3.2 supports P300 devices updated to version 3.1.8.

*****

IMPROVEMENTS

• Support for new products:
  • MXA910 Ceiling Array Microphone
  • MXA310 Table Array Microphone
  • P300 IntelliMix® Audio Conferencing Processor 
  • ANIUSB-Matrix USB Audio Network Interface
  • ULXD6 Boundary Microphone Transmitter
  • ULXD8 Gooseneck Base Transmitter
  • SBC220 2-Bay Networked Charging Station
  • SBC240 2-Bay Networked Charging Station
  • SBC250 2-Bay Networked Charging Station
  • SBC450 4-Bay Networked Charging Station
  • SBC850 8-Bay Networked Charging Station
• Support for new firmware versions of already-supported products:
  • ULX-D 2.3.21
  • Microflex Wireless 6.0.3
• Bug fixes

KNOWN ISSUES

• Discovering MXW microphones may take more than 1 minute
• Metering quality for a single location with greater than 32 devices
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
• For non-English users setting up SMS notifications, the Senders Phone Number field doesn’t show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.

NOTES

• To operate SystemOn 3.1 with Shure networked systems, see the following list of supported firmware versions:
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.3.21
  • MXW 5.2.2 – 6.0.3
  • MXA910 3.1.5
  • MXA310 3.1.5
  • P300 3.1.5
  • ANIUSB-MATRIX 3.1.5
  • SBC220/240 1.1.43 – 1.1.62
  • SBC250/450/850 2.2.24 – 2.3.6
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn User Guide or FAQs

Improvements

• Bug fixes

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. iOS 11.3 includes a fix for this issue, so we strongly suggest that all users with either of these phones upgrade to the latest version of iOS.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 and later

Improvements

• Bug fixes

Known Issues

• The app can play files that are stored in the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 or later

Improvements

• Resolved an issue that caused front panel display artifacts
• Bug fixes

Notes

• Command Strings
• To operate SBRC version 1.1.2 devices with other Shure software, see the following list of minimum versions:
  • Shure Update Utility 2.4.4
  • Wireless Workbench 6.12.6

Improvements

• Landscape mode for EQ
• Changes to EQ parameter ranges and steps
• Branding changes

Known Issues

• The app can play files that are stored in the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 or later

Important

• Before ULX-D and QLX-D receivers can host or update ULXD6/8 firmware, they must be updated to the following minimum firmware versions:
  • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
  • QLXD4 Receivers 2.1.5 or higher
• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all ULX-D devices to the same version.

Improvement

• Updated the firmware version number for the purpose of keeping all ULX-D firmware version numbers aligned for brand-new system installations.

Known Issue

• ULXD6/8 transmitters are not compatible with SystemOn 2.0-3.0.1.

Notes

• User Guide
• To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
     • QLXD4 Receivers 2.1.5 or higher
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• To update ULXD6/8 transmitters firmware while they are docked in an SBC250/450/850 Networked Charging Station:
  1. Place transmitters on charging station and ensure charging station is connected to the network.
  2. Launch Shure Update Utility to find firmware updates.
  3. Download updates and select Send Updates.
• To operate ULXD6/8 version 2.3.21 devices with other Shure networked systems and software, see the following list of recommended versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.3.21
  • SBC250/450/850 Networked Charging Stations 2.3.6
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.3
  • ShurePlus Channels 1.4.2

Important

• Before ULX-D and QLX-D receivers can host or update ULXD6/8 firmware, they must be updated to the following minimum firmware versions:
  • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
  • QLXD4 Receivers 2.1.5 or higher
• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all ULX-D devices to the same version.

Improvement

• Updated the firmware version number for the purpose of keeping all ULX-D firmware version numbers aligned for brand-new system installations.

Known Issue

• ULXD6/8 transmitters are not compatible with SystemOn 2.0-3.0.1.

Notes

• User Guide
• To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
     • QLXD4 Receivers 2.1.5 or higher
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• To update ULXD6/8 transmitters firmware while they are docked in an SBC250/450/850 Networked Charging Station:
  1. Place transmitters on charging station and ensure charging station is connected to the network.
  2. Launch Shure Update Utility to find firmware updates.
  3. Download updates and select Send Updates.
• To operate ULXD6/8 version 2.3.21 devices with other Shure networked systems and software, see the following list of recommended versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.3.21
  • SBC250/450/850 Networked Charging Stations 2.3.6
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.3
  • ShurePlus Channels 1.4.2

Important

• ULXD4D and ULXD4Q receivers running firmware prior to 1.4.8 must be updated to 1.4.8 before updating to newer versions.
• ULXD4D and ULXD4Q receivers running firmware between 1.4.8 and 2.0.28 must be updated to 2.0.28 before updating to newer versions.
• After 2.0.28 is installed, ULXD4D and ULXD4Q receivers can be updated to the latest available firmware version.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvement

• Support for Thailand 174 – 210 MHz frequency band (V52)
• Added separate locks for group scan and transmitter sync
• Enforcement of Access Control via Wireless Workbench to devices with remote connection has been fixed

Known Issue

• New hardware revisions of ULX-D version 2.3.21 are not compatible with SystemOn 2.0-3.0.1.
• ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1.

Notes

• User Guide
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• To operate ULX-D version 2.3.21 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.3.21
  • SBC250/450/850 Networked Charging Stations 2.3.6
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.2.11
  • PSM1000 1.6.21
  • Axient AXT600 Spectrum Manager 2.1.22
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.3
  • ShurePlus Channels 1.4.2