Software & Firmware Archives

Recommendation

Update all MXA910 devices in a configuration to the same firmware version. Devices on version 4.0.12 cannot be downgraded to previous versions.

Improvements

• Incorporates IntelliMix® DSP including AEC, Noise Reduction, Automatic mixing, AGC, Compressor, Delay and EQ. IntelliMix® uses Shure’s patent-pending acoustic echo cancellation technology to deliver a single channel of auto-mixed, noise- and echo-free audio.
• Patent-pending Autofocus™ technology continually fine-tunes the position of each lobe in real time, for consistent sound when participants lean back in their chairs, or even stand up.

Known Issues

• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.0 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).

Notes

• User Guide
• New Demo Web UI
• Command Strings
• To operate MXA910 version 4.0.12 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA910 version 4.0.12 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 3.2
  • Shure SystemOn 3.2
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • ANIUSB-MATRIX 3.1.5
  • MXA310 3.1.5
  • Microflex Wireless 6.0.3
  • P300 IntelliMix® Audio Conferencing Processor 3.1.6
  • ULXD4D/4Q 2.3.21
  • SCM820 1.3.3
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5

IMPROVEMENTS

• Bug fixes

KNOWN ISSUES

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. iOS 11.3 includes a fix for this issue, so we strongly suggest that all users with either of these phones upgrade to the latest version of iOS.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

NOTES

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 or later

IMPROVEMENTS

• Custom Presets: Save and reuse your favorite mic settings
• Bug fixes

NOTES

• User Guide
• MV88+ User Guide
• Compatible with Android 6.0 and higher.
• NOTE FOR MV88+ USERS: Learn about compatibility with your Android device at www.shure.com/MOTIVcompatibility.

IMPROVEMENTS

• Custom Presets: Save and reuse your favorite mic settings
• Bug fixes

KNOWN ISSUES

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

NOTES

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later, but upgrading to iOS 12.1 or newer is strongly recommended.
• Compatible with iPhone, iPad, and iPod touch

Improvement

• Fixes issues where the microphone was not properly recognized by the ShurePlus MOTIV or MOTIV Video app

Known Issues

• In a small number of instances, unplugging the MV88+ from an iPhone XS, XS Max, or XR can cause the phone to crash and reboot. This is due to an Apple bug that is being investigated and should be resolved in an upcoming iOS release.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• User Guide

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

NEW FEATURE

• Voting
  • 2 button, 2 button secret, 3 button, 3 button secret, 5 button, 5 button secret

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorerthan Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

• Users may need to refresh their browser on a Static/DHCP IP configuration change.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.8 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

NEW FEATURE

• Voting
  • 2 button, 2 button secret, 3 button, 3 button secret, 5 button, 5 button secret

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorerthan Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

• Users may need to refresh their browser on a Static/DHCP IP configuration change.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.8 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

NEW FEATURE

• Voting
  • 2 button, 2 button secret, 3 button, 3 button secret, 5 button, 5 button secret

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorerthan Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

• Users may need to refresh their browser on a Static/DHCP IP configuration change.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.8 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

Important

• Before ULX-D and QLX-D receivers can host or update ULXD6/8 firmware, they must be updated to the following minimum firmware versions:
  • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
  • QLXD4 Receivers 2.1.5 or higher
• New hardware revisions with the ULX-D 2.3.34 firmware version cannot be downgraded to previous firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvement

• Updated the firmware version number for the purpose of keeping all ULX-D firmware version numbers aligned for brand-new system installations.

Notes

• User Guide
• To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
     • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
     • QLXD4 Receivers 2.1.5 or higher
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
• To update ULXD6/8 transmitters firmware while they are docked in an SBC250/450/850 Networked Charging Station:
  1. Place transmitters on charging station and ensure charging station is connected to the network.
  2. Launch Shure Update Utility to find firmware updates.
  3. Download updates and select Send Updates.
• To operate ULXD6/8 version 2.3.34 devices with other Shure networked systems and software, see the following list of recommended versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.3.34
  • SBC250/450/850 Networked Charging Stations 2.3.6
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.3.8
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.4
  • ShurePlus Channels 1.4.2

Important

• New hardware revisions with the ULX-D 2.3.34 firmware version cannot be downgraded to previous firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvement

• Updated the firmware version number for the purpose of keeping all ULX-D firmware version numbers aligned for brand-new system installations.

Notes

• User Guide
• ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
  1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
  2. Align the infrared ports with the transmitter
  3. Press ENTER
• To operate ULX-D version 2.3.34 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.3.34
  • SBC250/450/850 Networked Charging Stations 2.3.6
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.3.8
  • PSM1000 1.6.21
  • Axient AXT600 Spectrum Manager 2.1.22
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.4
  • ShurePlus Channels 1.4.2