Software & Firmware Archives

Improvements

• This release provides further improvements to audio and AEC performance in multi-device systems

Notes

• Stem Ecosystem Firmware Updates - FAQ

Important

• This update is for macOS only

Improvements

• Backend fixes

Notes

• MV7 User Guide
• MVX2U User Guide
• Compatible operating systems:
  • Intel-based Macs: Big Sur, Monterey, and Ventura
  • Apple Silicon Macs (M1 and M2): Big Sur, Monterey, and Ventura
  • *If you are unsure what type of Mac you have, you can learn more here
• This version of ShurePlus MOTIV Desktop is compatible with the following recommended firmware versions:
  • MVX2U 1.1.1
  • MV7 1.2.18
  • MV88+ 1.1.17
• We recommend updating to the latest firmware versions for the best experience

Improvements

• Addresses audio distortion issues

Notes

• User Guide
• Firmware updates for MV7 are available in the ShurePlus MOTIV app for iOS and Android, as well as the MOTIV Desktop application
• Shure MV7 is compatible with the following recommended software versions:
  • ShurePlus MOTIV iOS 3.7.7
  • ShurePlus MOTIV Android 3.7.2
  • ShurePlus MOTIV Video iOS 1.8.4
  • ShurePlus MOTIV Video Android 1.8.4
  • ShurePlus MOTIV for Mac 1.5.1 and Windows 1.5.2

Improvements

• Addresses audio distortion issues

Notes

• User Guide
• Firmware updates for MV88+ are available in the ShurePlus MOTIV app for iOS and Android, as well as the MOTIV Desktop application
• Shure MV88+ is compatible with the following recommended software versions:
  • ShurePlus MOTIV iOS 3.7.7
  • ShurePlus MOTIV Android 3.7.2
  • ShurePlus MOTIV Video iOS 1.8.4
  • ShurePlus MOTIV Video Android 1.8.4
  • ShurePlus MOTIV for Mac 1.5.1 and Windows 1.5.2

Important

• This update is for Windows only

Improvements

• Fixes issue with some users when launching the app and stalling with loading

Notes

• MV7 User Guide
• MVX2U User Guide
• Compatible operating systems:
  • Windows 10 and 11 (64-bit versions)
• This version of ShurePlus MOTIV Desktop is compatible with the following recommended firmware versions:
  • MVX2U 1.1.1
  • MV7 1.2.18
  • MV88+ 1.1.17
• We recommend updating to the latest firmware versions for the best experience

Improvements

• Backend improvements

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• MOTIV Video User Guide
• MV7 User Guide
• MV88+ Video User Guide
• Frequently Asked Questions
• Compatible with Android 10 and higher
• Learn more about MOTIV microphone compatibility with your Android device at www.shure.com/motiv-compatibility

New Features

• WWB Scan Library
  • Scan Library, a new cloud-based tool, enables customers around the globe to upload their RF scans to an online database. Users can save scans privately or share them publicly so others can download the scan data to prepare for their live events.
• App UI Refresh
  • A new dark mode user interface reduces brightness emitted from the screen to accommodate production settings and low-light environments.
• Welcome Screen
  • Upon opening the software, a new welcome screen allows quick access to recently edited shows, the option to create a new show, and the ability edit network settings.
• Show Pack
  • Show Pack, a new file storage option, contains all the files necessary to recreate your show file, streamlining sharing and collaboration with others.

Improvements

• Improved Device Discovery and Management
  • In Network settings, each network interface is displayed with the number of discovered devices, making it quicker and easier to select the right one.
  • Devices are now clearly marked as Online (Green), Offline (Gray) and Virtual (White) to help the user distinguish between device status
• Improved HD Mode Support
  • Customers using Axient Digital and ULX-D in HD mode can now generate a set of evenly spaced, compatible frequencies by right-clicking on the device profile header.
• Improved Workflows
  • Wireless Workbench now provides more ways to customize reports to ensure it only includes the information you need.
  • Users can now import multiple scan files at the same time for a more efficient workflow.
  • An updated Zone Management workflow reduces accidental clearing of all zone mappings.
• New Third-Party Profiles
  • Sony DWX profiles have been added.
• Updated TV Database data for the United States and Canada.
• Wireless Workbench now allows a continuous scan for up to 72 hours, provided sufficient disc space

Known Issues

• ULX-D receivers running firmware version 2.0.28 or earlier may trigger a Settings Conflict when rediscovered after updating their firmware to version 2.1 or later. There is no issue with the device—there was simply a new property added in version 2.1. To dismiss the alert, resolve the Settings Conflict by selecting the properties you wish to keep.
• The Timeline System Event “Active Transmitter Online” for ULXD6/8 transmitters does not always include Transmitter Device ID in the event description.
• SLX and ULX frequencies in Master List mode cannot be manually entered in the Coordination Workspace. They can, however, be coordinated and analyzed.
• While working in the RF Coordination or Frequency Plot, the scan data peaks change depending on horizontal zoom level.
• In certain scenarios, the Frequency List dialog is empty and the CFL is not imported from AXT600.
• While Timeline is running, no marker will display when changing FD-Override on an FD-Selection channel.
• Selecting a virtual UHF-R device in Inventory shows all types of presets in Item properties in Inventory sidebar.
• When Interference is active and a channel strip is added to Monitor area, the Interference text may take ~15sec to disappear when power cycling the device.
• Deploying CWS frequencies to a created virtual FD-C channel can fail in certain cases, particularly when multiple virtual devices of the same type are created simultaneously via "Add New Devices” dialog (i.e., the "Active Devices" widget is more than 1). Shure recommends creating such virtual devices one-by-one.
• When editing the two frequencies of an FD-C channel via the property panel, mixed use of the frequency and group/channel widgets on both frequencies can cause unexpected frequencies to be set for the channel. Shure recommends using only the two frequency widgets when editing both frequencies via the property panel, or using the Inventory row frequency, group, or channel widgets to edit each individual FD-C frequency.
• Merging a created virtual device that has a different transmission mode than the target online device can fail in certain cases. Shure recommends directly setting the transmission mode of the online device to match the virtual device before attempting a merge. Note that setting the transmission mode will cause the online device to reboot.
• In the AD600/AXT600 Property panel, when accessing 'Edit CFL', the user is unable to select 'Type' as AD or existing type in backups after changing it.

Notes

• User Guide
• WWB 6.15.X and WWB 7.0.0 can be installed on the same machine but cannot run at the same time.
• The following features are no longer supported in WWB7 (customers may continue to use WWB 6.15.X if these features are required):
  • Online UHF-R control and monitoring
  • Frequency Conversion (e.g., converting a J50 receiver to J50A).
  • Import and export inventory
• Opening show files created with older versions of Wireless Workbench may result in the Settings Conflicts dialog opening once the file has loaded. This is due to newly supported hardware parameters that have been introduced with updated firmware versions. To maintain all settings from the show file, select "Keep all settings from: Wireless Workbench."
• Alerts logged when devices first come online may list device parameters and their values as they are being discovered even though the parameter values themselves have not changed.

Compatibility

• Supported operating systems
  • Windows
    • Windows 10, Intel only
    • Windows 11, Intel only
  • macOS
    • macOS 11 (Big Sur), Intel only
    • macOS 12 (Monterey), Intel and Apple Silicon
    • macOS 13 (Ventura), Intel and Apple Silicon
    • Note: WWB 6.15.2 was the last release to support macOS 10.15 (Catalina)
• To operate this version of Wireless Workbench with other Shure products, reference the following list of recommended versions:
  • Axient Digital 1.4.7
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.5
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • ULX-D 2.7.3
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.2
  • ShurePlus Channels iOS 1.6.0
  • ShurePlus Channels Android 1.6.0

Improvements

• New hardware support

Known Issues

• ADX5D may take several seconds longer to discover than other networked Shure devices
• In certain cases using Quadversity mode on AD4Q, the "New Frequency" option is not displayed dynamically on the Frequency picker 
  • Workaround: Refresh or close and relaunch the application
• In certain cases when identifying multiple channels or devices, Inventory items may not load completely, and users may be unable to navigate to the detailed view
• When using ULXD4Q in audio summing mode, audio LEDs in the application do not match the hardware’s front panel during audio overload
• Axient and Axient Digital devices managed by an AXT600 with no new frequencies available will show an enabled “New Frequency” button when the button should be disabled
• When using wired Ethernet with certain Android phones running Android 12, the connection is not always detected automatically
  • Workaround: Reinsert the ethernet adapter, then close and relaunch the application, or simply disable the Wi-Fi
• Occasionally on Samsung Note 20 and S20 Ultra phones, the channels in the list view do not appear
  • Workaround: Close and relaunch the application

Notes 

• User Guide 
• Please report problems and submit general feedback through the app
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• We recommend using devices and Wi-Fi access points that support Wi-Fi 6 or later.
• Wired Ethernet connection has been tested with the following adapters:  
  • UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter
  • INSIGNIA USB 3.0 to Gigabit Ethernet Adapter
  • Nonda USB-A to USB-C Adapter 
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.

Compatibility

• Compatible with Android 12 or later. We can’t ensure compatibility or full-feature functionality with older operating systems. 
• Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.10
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.6
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.6
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.3
  • Wireless Workbench 6.15.4 or 7.0.0

Improvements

• New hardware support

Known Issues 

• The transmitter count on the Transmitters tab is not updated dynamically in channels details view on AXT400 devices
  • Workaround: The transmitter count in the on-screen navigation is updated
• ADX5D takes a few seconds longer to discover than other networked Shure devices

Notes 

• User Guide 
• Please report problems and submit general feedback through the app
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app. 
• We recommend using devices and WiFi access points that support WiFi 6 or later.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”. 

Compatibility

• Compatible with iPhone, iPad, and iPod touch devices running iOS 15 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.10
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.6
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.6
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.3
  • Wireless Workbench 6.15.4 or 7.0.0

Improvements

• Improved Unicode support, including support for Japanese characters
• The application only operates in light mode user interface on macOS
• New hardware support
• Bug fixes and code enhancements

Known Issues

• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
  • Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
  • Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV devices using the Motiv app (mobile and desktop) and AONIC devices the Play app.
  • Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS Monterey 12, Intel and Apple Silicon
  • macOS Ventura 13, Intel and Apple Silicon
  • macOS Sonoma 14, Intel and Apple Silicon