Software & Firmware Archives

Important

• New licenses are no longer being offered. For maintenance licenses, please contact your local Shure representative.

Improvements

• Device-related software improvements for enhanced operations

Pre-Upgrade Requirements

• Designer and SystemOn cannot be installed on the same computer
• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

• Supported Operating Systems
  • Windows Server 2019
  • Windows 10 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers
  • Chrome
  • Safari
  • Windows Edge
• Hardware Minimum Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 4.2.0
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA920 1.5.22
  • MXA-MUTE 1.5.17
  • MXN5-C 1.5.21
  • Microflex Wireless 10.0.8
  • P300 4.7.21
  • SBC220/240 1.4.7
  • SBC250/450/850 2.7.3
  • SCM820 1.4.3
  • ULX-D 2.7.3

Important

• When updating to IntelliMix Room 4.2.0 from any previous version, transmit audio routes from IntelliMix Room may fail to resolve
  • Please see the FAQ for more information
• If downgrading from 4.0 or later to any previous version, the IntelliMix Room license must be re-activated
• All existing trial licenses will no longer function with IntelliMix Room 4.0 and later. Instead, use the built-in trial feature offered in version 4.0 and later.
• If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later.
• To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.

Improvements

• Support for Dante Domain Manager (DDM) enrollment across subnets
• Support for added hardware revisions

Known Issues

• Packet scanning security software may cause audio performance issues with IntelliMix Room
• When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
• The USB Mute Synchronization and Call Status features do not properly reflect LED statuses when joining third-party meetings from Microsoft Teams Rooms (MTR) devices.
• In scenarios where many NICs are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs to enable discovery in Designer software.
• In scenarios where many audio soundcards are connected to the IntelliMix Room host computer, some of the connected devices may be truncated from PC Input or Output list views within Designer Software. Shure recommends removing or disabling the unneeded audio soundcards.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality
  • Workaround: restart your computer
• In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized.
  • Workaround: unenroll and reenroll IntelliMix Room within Dante Domain Manager

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• This version of IntelliMix Room is compatible with the following recommended software and firmware versions:
  • Designer 4.7.15
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA-MUTE 1.5.17
  • MXA920 1.5.22
  • Microflex Wireless 10.0.8
  • P300 4.7.21

Initial Release

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.15
  • GLXD4/4R/6+ Receivers 2.0.17
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.15
  • GLXD+ Frequency Manager 2.0.15
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.15
  • GLXD+ Frequency Manager 2.0.15
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guide
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD1/2+ Transmitters 2.0.15
  • GLXD+ Frequency Manager 2.0.15
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guides: GLXD4+ | GLXD4R+ | GLXD6+
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD4/4R/6+ Receivers 2.0.17
  • Shure Update Utility 2.8.1

Initial Release

Notes

• User Guides: GLXD4+ | GLXD4R+ | GLXD6+
• To operate this version of GLXD+ with other Shure systems and software, see the following list of recommended versions:
  • GLXD4/4R/6+ Receivers 2.0.17
  • Shure Update Utility 2.8.1

Improvements

• Corrected an issue with the Send Feedback feature (available in Help > Send Feedback)

Known Issues

• In some cases, SUU fails to launch after installation on macOS Ventura.
  • Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Shure Update Utility will fail to discover on first connection an ADX5D on Apple Silicon Macs running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
• Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide

Compatibility

• Windows
  • Windows 10, Intel Only
  • Windows 11, Intel Only
• macOS
  • macOS 11 (Big Sur), Intel and Apple Silicon
  • macOS 12 (Monterey), Intel and Apple Silicon
  • macOS 13 (Ventura), Intel and Apple Silicon
  • Note: SUU 2.7.1 was the last release to support macOS 10.15 (Catalina)

New Features

• Added the option to control analog output attenuation level for ADX5D

Improvements

• Updated in-app feedback form (available in Settings > Help > Send Feedback)
• Improved hardware support
• Performance improvements

Bug Fixes

• Resolved an issue where the “EXT” or “EXTERNAL” text is not displayed in the list view when an external power source is connected to ULXD6 or ULXD8 transmitter
• Resolved an issue on certain Pixel phones where device channels do not come back online when the network disconnects and reconnects

Known Issues

• ADX5D takes a few seconds longer to discover than other networked Shure device
• In certain cases, the "New Frequency" option is not displayed dynamically on the Frequency picker when Quad mode is enabled or disabled
  • Workaround: Refresh or close and relaunch the application
• In certain cases, when scrolling the Inventory during multiple channel or device identify, items may not load completely, and users may be unable to navigate to the detailed view
• ULXD4Q receivers’ audio LED in the application does not match the hardware’s front panel LEDs during audio summing overloads
• Axient and Axient Digital devices managed by an AXT600 with no new frequencies available will show an enabled “New Frequency” button when the button should be disabled
• On certain Android phones running Android 12, the wired ethernet connection is sometimes not detected automatically, if being used
  • Workaround: Reinsert the ethernet adapter, then close and relaunch the application, or simply disable the Wi-Fi
• On Samsung Note 20 and S20 Ultra phones, sometimes the channels in the list view do not appear
  • Workaround: Close and relaunch the application

Notes 

• User Guide 
• Please report problems and submit general feedback through the app
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• We recommend using devices and WiFi access points that support WiFi 6 or later.
• Wired Ethernet connection has been tested with the following adapters:  
  • UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter
  • INSIGNIA USB 3.0 to Gigabit Ethernet Adapter
  • Nonda USB-A to USB-C Adapter 
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.

Compatibility

• Compatible with Android 10 or later. We can’t ensure compatibility or full-feature functionality with older operating systems. 
• Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.7
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.7.10
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.3
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.0
  • Wireless Workbench 6.15.3