Software & Firmware Archives

New Features

• Video Library
• Face detection

Improvements

• VoiceOver improvements
• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems
• Compatible with iPhone and Apple Watch – iPad and iPod Touch are not supported
• Please report problems and submit general feedback through the app (About > Feedback)

Improvements

• Addressed bug where no audio is recorded while using the Mono Cardioid or Bidirectional polar patterns

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Compatible with iPhone, iPad, iPod touch, and Apple Watch
• Please report problems and submit general feedback through the app (About > Feedback)

Improvements

• Addressed bug where firmware update continues to prompt user, even after the update is complete

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems
• Compatible with iPhone, iPad, iPod touch, and Apple Watch
• Please report problems and submit general feedback through the app (About > Feedback)

Improvements

• Prompt to opt-in or out of Anonymous Analytics
• Bug fixes

Notes

• MV7 User Guide
• Compatible operating systems:
  • Windows 7, 8.1 and 10 (64-bit versions)
  • Intel-based Macs: Mojave, Catalina and Big Sur
  • Apple Silicon Macs (M1): Big Sur
  • *If you are unsure what type of Mac you have, you can learn more here
• This version of ShurePlus MOTIV Desktop is compatible with the following recommended firmware versions:
  • MV7 1.2.13
  • MV88+ 1.1.13

These release notes cover the following models: 

• MXWNCS2/4/8 Networked Charging Stations 
• MXWANI4/8 Audio Network Interfaces 
• MXWAPT2/4/8 Access Point Transceivers 
• MXW1/2/6/8 Wireless Microphones

Important

• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here.  Please note – should the firmware version used be older than 5.2.2, it is advised to upgrade to version 5.2.2 first before updating to any subsequent more recent releases. Close the SUU when complete.   

New Features

• MXW mic naming. Enables to assign a custom mic name to each individual mic via MXW Software from version 1.2 onwards. That mic name is retained by the mic and will be shown in MXW Software whenever the mic is linked to an MXW APT anywhere on the network.
• Custom Mic naming above also enabled via TPCI protocol

Improvements

• Removed the browser-based Web-UI 
• Web-UI replaced by a simplified “Thin-UI” with simple network settings, still available via browser-based access for APT and NCS 
• Added support for Thin UI lockout for ANI
• ACN protocol update to use a fixed port allocation for VPN access

Bug Fixes

• Fixed for all MXW components: Repetitive opening and closing of the TPCI port (2202), in excess of 250K cycles, causes TPCI port to no longer respond.

Known Issues

• Multiple Primary Leader Clocks in Dante Controller might appear with mix of AES67 enabled on an MXW-APT as well as an Axient-Digital system on the same subnet

Notes

• Related Links 
  • Crestron/AMX Control Strings
  • Quick Start Guide
  • User Guide
• To operate this version of MXW with other Shure networked systems, see the following list of recommended software and firmware versions:
  • SCM820 1.4.3
  • Shure Web Device Discovery 1.2.17
  • Shure Update Utility 2.7.0
  • SystemOn 4.6.0

These release notes cover the following models: 

• MXWNCS2/4/8 Networked Charging Stations
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

Important

• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here.  Please note – should the firmware version used be older than 5.2.2, it is advised to upgrade to version 5.2.2 first before updating to any subsequent more recent releases. Close the SUU when complete.

New Features

• MXW mic naming. Enables to assign a custom mic name to each individual mic via MXW Software from version 1.2 onwards. That mic name is retained by the mic and will be shown in MXW Software whenever the mic is linked to an MXW APT anywhere on the network.
• Custom Mic naming above also enabled via TPCI protocol

Improvements

• Removed the browser-based Web-UI
• Web-UI replaced by a simplified “Thin-UI” with simple network settings, still available via browser-based access for APT and NCS
• Added support for Thin UI lockout for ANI
• ACN protocol update to use a fixed port allocation for VPN access

Bug Fixes

• Fixed for all MXW components: Repetitive opening and closing of the TPCI port (2202), in excess of 250K cycles, causes TPCI port to no longer respond.

Known Issues

• Multiple Primary Leader Clocks in Dante Controller might appear with mix of AES67 enabled on an MXW-APT as well as an Axient-Digital system on the same subnet

Notes

• Related Links
  • Crestron/AMX Control Strings
  • Quick Start Guide
  • User Guide
• To operate this version of MXW with other Shure networked systems, see the following list of recommended software and firmware versions:
  • SCM820 1.4.3
  • Shure Web Device Discovery 1.2.17
  • Shure Update Utility 2.7.0
  • SystemOn 4.6.0

These release notes cover the following models: 

• MXWNCS2/4/8 Networked Charging Stations
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

Important

• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here.  Please note – should the firmware version used be older than 5.2.2, it is advised to upgrade to version 5.2.2 first before updating to any subsequent more recent releases. Close the SUU when complete.

New Features

• MXW mic naming. Enables to assign a custom mic name to each individual mic via MXW Software from version 1.2 onwards. That mic name is retained by the mic and will be shown in MXW Software whenever the mic is linked to an MXW APT anywhere on the network.
• Custom Mic naming above also enabled via TPCI protocol

Improvements

• Removed the browser-based Web-UI
• Web-UI replaced by a simplified “Thin-UI” with simple network settings, still available via browser-based access for APT and NCS
• Added support for Thin UI lockout for ANI
• ACN protocol update to use a fixed port allocation for VPN access

Bug Fixes

• Fixed for all MXW components: Repetitive opening and closing of the TPCI port (2202), in excess of 250K cycles, causes TPCI port to no longer respond.

Known Issues

• Multiple Primary Leader Clocks in Dante Controller might appear with mix of AES67 enabled on an MXW-APT as well as an Axient-Digital system on the same subnet

Notes

• Related Links
  • Crestron/AMX Control Strings
  • Quick Start Guide
  • User Guide
• To operate this version of MXW with other Shure networked systems, see the following list of recommended software and firmware versions:
  • SCM820 1.4.3
  • Shure Web Device Discovery 1.2.17
  • Shure Update Utility 2.7.0
  • SystemOn 4.6.0

These release notes cover the following models: 

• MXWNCS2/4/8 Networked Charging Stations
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

Important

• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here.  Please note – should the firmware version used be older than 5.2.2, it is advised to upgrade to version 5.2.2 first before updating to any subsequent more recent releases. Close the SUU when complete.

New Features

• MXW mic naming. Enables to assign a custom mic name to each individual mic via MXW Software from version 1.2 onwards. That mic name is retained by the mic and will be shown in MXW Software whenever the mic is linked to an MXW APT anywhere on the network.
• Custom Mic naming above also enabled via TPCI protocol

Improvements

• Removed the browser-based Web-UI
• Web-UI replaced by a simplified “Thin-UI” with simple network settings, still available via browser-based access for APT and NCS
• Added support for Thin UI lockout for ANI
• ACN protocol update to use a fixed port allocation for VPN access

Bug Fixes

• Fixed for all MXW components: Repetitive opening and closing of the TPCI port (2202), in excess of 250K cycles, causes TPCI port to no longer respond.

Known Issues

• Multiple Primary Leader Clocks in Dante Controller might appear with mix of AES67 enabled on an MXW-APT as well as an Axient-Digital system on the same subnet

Notes

• Related Links
  • Crestron/AMX Control Strings
  • Quick Start Guide
  • User Guide
• To operate this version of MXW with other Shure networked systems, see the following list of recommended software and firmware versions:
  • SCM820 1.4.3
  • Shure Web Device Discovery 1.2.17
  • Shure Update Utility 2.7.0
  • SystemOn 4.6.0

These release notes cover the following models: 

• MXWNCS2/4/8 Networked Charging Stations
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

Important

• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here.  Please note – should the firmware version used be older than 5.2.2, it is advised to upgrade to version 5.2.2 first before updating to any subsequent more recent releases. Close the SUU when complete.

New Features

• MXW mic naming. Enables to assign a custom mic name to each individual mic via MXW Software from version 1.2 onwards. That mic name is retained by the mic and will be shown in MXW Software whenever the mic is linked to an MXW APT anywhere on the network.
• Custom Mic naming above also enabled via TPCI protocol

Improvements

• Removed the browser-based Web-UI
• Web-UI replaced by a simplified “Thin-UI” with simple network settings, still available via browser-based access for APT and NCS
• Added support for Thin UI lockout for ANI
• ACN protocol update to use a fixed port allocation for VPN access

Bug Fixes

• Fixed for all MXW components: Repetitive opening and closing of the TPCI port (2202), in excess of 250K cycles, causes TPCI port to no longer respond.

Known Issues

• Multiple Primary Leader Clocks in Dante Controller might appear with mix of AES67 enabled on an MXW-APT as well as an Axient-Digital system on the same subnet

Notes

• Related Links
  • Crestron/AMX Control Strings
  • Quick Start Guide
  • User Guide
• To operate this version of MXW with other Shure networked systems, see the following list of recommended software and firmware versions:
  • SCM820 1.4.3
  • Shure Web Device Discovery 1.2.17
  • Shure Update Utility 2.7.0
  • SystemOn 4.6.0

These release notes cover the following models: 

• MXWNCS2/4/8 Networked Charging Stations
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

Important

• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here.  Please note – should the firmware version used be older than 5.2.2, it is advised to upgrade to version 5.2.2 first before updating to any subsequent more recent releases. Close the SUU when complete.

New Features

• MXW mic naming. Enables to assign a custom mic name to each individual mic via MXW Software from version 1.2 onwards. That mic name is retained by the mic and will be shown in MXW Software whenever the mic is linked to an MXW APT anywhere on the network.
• Custom Mic naming above also enabled via TPCI protocol

Improvements

• Removed the browser-based Web-UI
• Web-UI replaced by a simplified “Thin-UI” with simple network settings, still available via browser-based access for APT and NCS
• Added support for Thin UI lockout for ANI
• ACN protocol update to use a fixed port allocation for VPN access

Bug Fixes

• Fixed for all MXW components: Repetitive opening and closing of the TPCI port (2202), in excess of 250K cycles, causes TPCI port to no longer respond.

Known Issues

• Multiple Primary Leader Clocks in Dante Controller might appear with mix of AES67 enabled on an MXW-APT as well as an Axient-Digital system on the same subnet

Notes

• Related Links
  • Crestron/AMX Control Strings
  • Quick Start Guide
  • User Guide
• To operate this version of MXW with other Shure networked systems, see the following list of recommended software and firmware versions:
  • SCM820 1.4.3
  • Shure Web Device Discovery 1.2.17
  • Shure Update Utility 2.7.0
  • SystemOn 4.6.0