Software & Firmware Archives

New Features

• Compatibility with Shure Designer 4.2

Improvements

• Bug Fixes

Known Issues

• Factory reset occasionally fails to reset Dante settings and/or fully disable encryption. Solution:Reboot the device if unable to route audio after factory reset.
• AES67 support is only available on UltimoX hardware
• MXA310 devices manufactured as of July 2017 are compatible with AES67
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature
• If enrolling, unenrolling, or changing Dante Domain settings and selecting “Clear Config,” the device may mute its audio output indefinitely.  Solution: Reboot the device following this operation to avoid possible adverse behavior.”
• After updating from version 2.X to 4.2, Channel EQ settings return to their default settings.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.2 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
• When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
• When using < GET 0 ALL >, the response should be mapped as follows:

Notes

• User Guide
• Demo Web UI
• Command Strings
• MXA310 version 4.2.18 is compatible with MXA310 devices running version 4.2.18 and below, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 4.2.18 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA310 version 4.2.18 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.2
  • Shure SystemOn 4.2
  • ANI22 4.2.18
  • ANI4IN 4.2.18
  • ANI4OUT 4.2.18
  • ANIUSB-MATRIX 4.2.19
  • MXA910 4.2.18
  • MXA710 1.0.5
  • MXA-MUTE 1.0.8
  • MXN5-C 1.0.6
  • Microflex Wireless 8.0.3
  • P300 IntelliMix® Audio Conferencing Processor 4.2.4
  • SCM820 1.3.3
  • Shure Update Utility 2.4.8
  • Shure Web Device Discovery 1.2.9

New Features

• Compatibility with Shure Designer 4.2

Improvements

• Bug Fixes

Known Issues

• Factory reset occasionally fails to reset Dante settings and/or fully disable encryption. Solution:Reboot the device if unable to route audio after factory reset.
• AES67 support is only available on UltimoX hardware
• MXA310 devices manufactured as of July 2017 are compatible with AES67
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature
• If enrolling, unenrolling, or changing Dante Domain settings and selecting “Clear Config,” the device may mute its audio output indefinitely.  Solution: Reboot the device following this operation to avoid possible adverse behavior.”
• After updating from version 2.X to 4.2, Channel EQ settings return to their default settings.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.2 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
• When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
• When using < GET 0 ALL >, the response should be mapped as follows:

Notes

• User Guide
• Demo Web UI
• Command Strings
• MXA310 version 4.2.18 is compatible with MXA310 devices running version 4.2.18 and below, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 4.2.18 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA310 version 4.2.18 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.2
  • Shure SystemOn 4.2
  • ANI22 4.2.18
  • ANI4IN 4.2.18
  • ANI4OUT 4.2.18
  • ANIUSB-MATRIX 4.2.19
  • MXA910 4.2.18
  • MXA710 1.0.5
  • MXA-MUTE 1.0.8
  • MXN5-C 1.0.6
  • Microflex Wireless 8.0.3
  • P300 IntelliMix® Audio Conferencing Processor 4.2.4
  • SCM820 1.3.3
  • Shure Update Utility 2.4.8
  • Shure Web Device Discovery 1.2.9

New Features

• Compatibility with Shure Designer 4.2

Improvements

• Bug Fixes

Known Issues

• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.2 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature

Notes

• User Guide
• Demo Web UI
• Command Strings
• To operate MXA910 version 4.0.12 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA910 version 4.2.18 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.2
  • Shure SystemOn 4.2
  • ANI22 4.2.18
  • ANI4IN 4.2.18
  • ANI4OUT 4.2.18
  • ANIUSB-MATRIX 4.2.19
  • MXA310 4.2.18
  • MXA710 1.0.5
  • MXA-MUTE 1.0.8
  • MXN5-C 1.0.6
  • Microflex Wireless 8.0.3
  • P300 IntelliMix® Audio Conferencing Processor 4.2.4
  • ULXD4D/4Q 2.4.9
  • SCM820 1.3.3
  • Shure Update Utility 2.4.8
  • Shure Web Device Discovery 1.2.9

New Features

• Designer
  • New Room Optimization for faster system configuration
  • Device Presets

Improvements

• USB
  • Mute Sync improvements -– Zoom and Microsoft , Teams, and Skype for Business
  • Chrome OS audio support
• Logic control

Known Issues

• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.2.X firmware to use this feature
• After unplugging the USB cable from a Chromebook during playback and then reconnecting, playback audio may be corrupted. To resolve this, power cycle the P300.
• Occasionally mute sync breaks between ANIUSB/P300 to MS Teams during a call when a mute button is quickly tapped multiple times. To resolve this, unplug and replug the USB cable or quit and restart Teams.

Bug Fixes

• Chrome OS USB audio distortion issues have been resolved
• LED error fixed

Notes

• User Guide
• Command Strings
• To operate P300-IMX version 4.2.4 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
• To operate P300-IMX version 4.2.4 with other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.2
  • ANI22 4.2.18
  • ANIUSB-MATRIX 4.2.19
  • ANI4IN 4.2.18
  • ANI4OUT 4.2.18
  • MXA310 4.2.18
  • MXA710 1.0.5
  • MXA_MUTE 1.0.8
  • MXN5-C 1.0.6
  • MXA910 4.2.18
  • Microflex Wireless 8.0.3
  • Shure Update Utility 2.4.8
  • Shure Web Device Discovery 1.2.9

Important

• Before upgrading Designer versions, it’s recommended to export project files to back them up.
• If you encounter an installer failure during upgrade, allow the uninstaller to finish, then restart installation
• When upgrading Designer versions, the installer may prompt that the destination folder is not empty; please change the folder name or delete the existing folder and it will automatically be re-created during the upgrade.
• If opening Designer in the first few minutes after starting the system or plugging into a new network, devices may not be discovered; close Designer, and open it when the NIC has finished identifying.
• In order to push from virtual devices to online devices, or vice versa, the virtual device and online version must be on the same version. For example, all new virtual devices created in Designer 4.2 are on version 4.2.X; those virtual devices can only be associated with online devices that are also on version 4.2.X.
• Designer 4.2 is not backwards compatible with earlier versions of Designer. The database will not be maintained upon downgrading, and Designer 4.2 files cannot be imported into earlier versions of Designer.

Improvements

• Support for new products:
  • MXA710 Linear Array Microphone
  • MXN5-C Networked Loudspeaker
  • MXA Network Mute Button
• Support for new firmware versions
• Optimize feature for routing, optimal audio settings, and mute synchronization in one button
• Firmware updating for all supported devices, excluding IMX-Room, on the same subnet and cross-subnet
• Overlay device windows with option to undock to new windows
• Coverage map layers and channel selector
• Performance improvements
• Bug fixes

Known Issues

• Management of both individual and location presets are now for online devices only; virtual devices' presets can no longer be exported in this version; we recommend using Designer project files to share work done offline.
• With more than 20 devices in location or 60 on the network, some actions will take longer due to increased network traffic.
• When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue.
• When importing a Designer preset file into the MXA910 web application, attempts to immediately export that file out of the web application will fail if it is not first loaded and saved to the MXA910.
• When typing in certain fields, the value may be overwritten if not entered quickly.
• When soloing a channel on an MXA310, all channels will show as gated on.
• When configuring a single MXA910, rotation of the device will only appear in Location > Coverage Map; go to the location to view the rotated device.
• When one or more devices in a location are locked by Dante Domain Manager or Dante Device Lock, operations that affect Dante settings may be unreliable, such as audio routing, pushing virtual to online devices, or enabling audio encryption.
• Changing EQ Contour on the MXA710 does not affect active preset indication.
• Changing channel count of virtual IMX-Room device does not reset audio settings.
• When disassociating online devices from virtual devices multiple times, Optimize may not create expected routes; add new virtual devices and Optimize.
• Indications that show on the bottom of the Coverage map page may persist longer than expected.
• Forgetting a cross-subnet MXA910 on firmware version 4.1.41 may result in the device being rediscovered; close and re-open Designer or reboot device to see it as forgotten.
• When factory resetting a device from Online Devices > Device window, then attempting to add that device to a Location that’s already open and initializing it, the Location and Device window will close; reopen to continue working
• The uninstaller for Designer is not signed.
• Users with Astrill VPN installed will not be able to launch the app successfully; contact Shure support for help.

Notes

• Internet access is required during the installation process
• Designer User Guide
• Designer 4.2 is compatible with the following software and firmware versions:
  • MXA910 4.2.18X
  • MXA710 1.0.5
  • MXA310 4.2.18
  • IntelliMix® Room 2.0
  • P300 4.2.4
  • ANIUSB-MATRIX 4.2.19
  • MXN5-C 1.0.6
  • MXA-MUTE 1.0.8
• Requires 64-bit Windows 7 or 10
• Minimum system requirements have been updated; please see the Designer User Guide

Note

Use this version of Shure Update Utility to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.

Improvement

• Support for new products:
  • MXA710 Linear Array Microphone
  • MXA-MUTE Network Mute Button
  • MXN5-C Dante Enabled Loudspeaker
• Added support for new frequency bands:
  • PSM1000
    • Thailand: 694.500 - 702.700 MHz frequency band (M19)
    • Thailand: 748.300 - 757.700 MHz frequency band (Q12)

Known Issues

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
• Version 2.4.1
  • 32-bit Windows 7, 8, 10
  • 64-bit Windows 7, 8, 10
  • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Selecting "Help" > Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-Bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.5 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra, Mojave, and Catalina will fail to discover GLX-D devices. We are currently investigating this issue.

Notes

• Shure Update Utility is supported on the following operating systems:
  • Windows 7, 8 and 10
  • macOS High Sierra (10.13), Mojave (10.14), and Catalina (10.15)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900, and GLX-D must be updated one-at-a-time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.

Improvements

• Support for new products
  • MXA710 Linear Array Microphone
  • MXA-MUTE Network Mute Button
  • MXN5-C Dante Enabled Loudspeaker
• macOS Catalina (version 10.15) compatibility
• Bug fixes

Known Issue

• Windows 10 users who are using the Microsoft Edge browser can only use the Open by IP preference to discover devices and launch web-based user interfaces.

Notes

• The software is supported on the following operating systems:
  • Windows: 7, 8, 10
  • Mac: OS 10.13 – 10.15
• The software is compatible with the following systems:
  • Audio Network Interfaces
  • IntelliMix® P300
  • Microflex® Advance™
  • Microflex® Wireless
  • SCM820
  • Microflex® Complete Wireless
  • Microflex Networked Loudspeaker

New Features

• Software update improvements that allow the user to check for updates to IntelliMix Room software directly from the IntelliMix Room Tray Application
• Acoustic Echo Cancellation (AEC) improvements that allow for the use of reinforcement systems with longer latencies, without causing AEC problems or audio artifacts
• Addition of a “report a problem” button within the IntelliMix Room Tray Application that allows users to easily send diagnostic logs to Shure if needed
• Support for the MXA710 linear array, MXN5-C Networked Loudspeaker, and MXA MUTE Network Button
• Addition of some licensing command string properties
• Support for Windows 10 version 2004 (Build 19041)
• Addition of a licensing network interface (NIC) selection option during the installation process

Bug Fixes

• PC I/O “None” selection was added to Designer Software as a configuration option for IntelliMix Room PC Input and Output
• Resolved issues with the installation of the Virtual Audio Driver
• Resolved issues where the IntelliMix Room Tray Application would not automatically run
• Resolved an issue where changing the channel count of an installation did not reset the Dante output channel names
• Resolved a Shure Audio Encryption issue where channels without established Dante audio routes displayed a "key error"
• Improved localization of the IntelliMix Room Tray Application
• Resolved an issue around changing the channel count of an activated IntelliMix Room instance.

Known Issues

• The use of packet scanning security software may cause audio performance issues with IntelliMix Room.
• Presets saved in IntelliMix V2.0 cannot be utilized with IntelliMix Room V1.0.
• In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before utilizing the paid license.
• When using Dante Domain Manager (DDM) and the permissions configuration for the devicefor the device is set to “prevent”are set to read only or the DDM server is offline, you can still upgrade IntelliMix Room.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name, as seen in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
• Discovery of IntelliMix Room within Designer software can take up to 5 minutes if IntelliMix Room is restarted without internet access.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and abides by Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• It’s been seen that IntelliMix Room can utilize more resources on specific computer models (Dell XPS Laptops)
• Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
• When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• IMX Room 2.0 is compatible with the following software and firmware versions:
  • Designer 4.2
  • MXA910 4.2.18
  • MXA310 4.2.18
  • MXA710 1.0.5
  • MXA MUTE 1.0.8
  • P300 4.2.4
  • ANIUSB-MATRIX 4.2.19
  • ANI22 4.2.18
  • ANI4IN 4.2.18
  • ANI4OUT 4.2.18
  • Microflex Wireless 8.0.3

Initial Release

Known Issues

• When using command string SET LED_COLOR_MUTED or SET LED_COLOR_UNMUTED, the response may be incorrect. Use Shure Designer software to set mute and unmute color.

Notes

• User Guide
• Command Strings
• To operate MXA-MUTE version 1.0.8 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.2
  • IntelliMix® Room 2.0
  • ANIUSB-MATRIX 4.2.19
  • MXA310 4.2.18
  • MXA910 4.2.18
  • MXA710 1.0.5
  • MXN5-C 1.0.6
  • P300 IntelliMix® Audio Conferencing Processor 4.2.4
  • Shure Update Utility 2.4.8
  • Shure Web Device Discovery 1.2.9

Initial Release

Notes

• User Guide
• Command Strings
• To operate MXA710 version 1.0.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA710 version 1.0.5 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.2
  • IntelliMix® Room 2.0
  • MXA-MUTE 1.0.8
  • MXN5-C 1.0.6
  • MXA910 4.2.18
  • ANI22 4.2.18
  • ANI4IN 4.2.18
  • ANI4OUT 4.2.18
  • ANIUSB-MATRIX 4.2.19
  • MXA310 4.2.18
  • Microflex Wireless 8.0.3
  • P300 IntelliMix® Audio Conferencing Processor 4.2.4
  • ULXD4D/4Q 2.4.9
  • SCM820 1.3.3
  • Shure Update Utility 2.4.8
  • Shure Web Device Discovery 1.2.9