Software & Firmware Archives

Important

• If you have installed Shure Designer, you need to update to Designer v4.3 or higher before installing Microflex Wireless Software.
• Simultaneous runtime operation of Microflex Wireless Software with Shure Wireless Workbench is not supported, but both may be installed on the same computer.
• If the desired NIC is not selectable during the software installation, or does not show up in runtime in the Settings of Microflex Wireless Software, ensure the interface is enabled and is active (i.e. Ethernet cable plugged in & has activity LED’s)
• Update any MXW devices which are below the minimum supported firmware 8.0.3 by using the Shure Update Utility (SUU) found here. Close the SUU when complete.

Notable workflow differences from MXW legacy Flash User Interface

• Prior to setup, a passphrase is required to initialize the device(s) (MXWAPT, MXWANI). The passphrase will be applied to all discovered devices which need initialization. This passphrase must be entered to access the devices. As in the Flash UI, all MXWAPTs in a configuration share a passphrase but each MXWANI’s passphrase is independent.
  • MXWNCS networked chargers do not require authentication, so users will be able to change device properties without logging in.
• If you are accessing MXW devices across subnets with Shure Software Update Utility on the same machine while Microflex Wireless Software is running, cross-subnet MXW devices may be discovered, but control and monitoring is not supported. This differs from the legacy Flash UI where it was possible to access any routable MXW IP address on the network by manually entering its IP address in a browser. Shure SystemOn Audio Asset Management Software is recommended for cross-subnet monitoring and control. Click here for information.
  • *See chart below for a comparison of Microflex Wireless software and SystemOn software controls.
• Double-click the MXWNCS from the Devices view to set the charger’s IP addresses as well as other device properties. The legacy workflow of setting charger device properties from the MXWAPT’s Utility tab remains supported.
• Language selection is done in the Settings tab of Microflex Wireless Software.
• Shure Device Discovery software is no longer needed for typical setups. Microflex Wireless Software displays the discovered devices in the Devices view.
• The “Lock Configuration” feature available in the MXW legacy Flash user interface has been removed in Microflex Wireless Software.
• In the Devices view, “Configuration Status” is introduced. New/uninitialized MXWAPTs are designated “OPEN”. After setup, each MXWAPT configuration will have 1 “Primary” MXWAPT, and up to 9 “Secondary” MXWAPTs. Sorting by Primary is a convenience for larger MXW deployments. Note also that the Primary APT is the device which is initially viewed when opening any of the Secondary MXWAPTs in the same configuration.

Known Issues

• In some network scenarios with larger configurations some actions will take slightly longer. For example, networks of 100-200 devices may take 30-60 seconds for all devices to be discovered.
• Microflex Wireless Software and Shure SystemOn should not be installed on the same computer. SystemOn users can continue using a web browser to access a SystemOn installation.
• When monitoring an MXWAPT channel which utilizes both a Primary and a Secondary mic on the same channel, there is no auto-switch functionality to display the on-air microphone.
  • Workaround: manually select the Primary or Secondary mic to display.
• Microflex Wireless Software must be restarted after Shure Designer 4.3 is uninstalled.
• Issues with the Dante interface may cause discovery issues with Microflex Wireless Software
• In the JDECT band (Japan only), there is an “RF carrier number mismatch” message missing as a potential reason for link failure. Displayed message is “Link Failure”.

Notes

• Microflex Wireless Software 1.0.0 is compatible with the following device firmware versions:
  • MXWAPT2, MXWAPT4, MXWAPT8 FW 9.0.4
  • MXWANI4, MXWANI8 FW 9.0.4
  • MXWNCS2, MXWNCS4, MXWNCS8 FW 9.0.4
  • MXW1, MXW2, MXW6, MXW8 FW 9.0.4
  • SCM820 1.3.3
• Requires Windows version 10 64-bit
• Requires macOS 10.14 “Mojave”, 10.15 “Catalina”
• At the time of this release, macOS 11.0 “Big Sur” has not been tested

*Comparison of Microflex Wireless software and SystemOn software December 17, 2020.

Important

• Before upgrading Designer versions, it’s recommended to export project files to back them up.
• If you encounter an installer failure during upgrade, allow the uninstaller to finish, then restart installation.
• In order to push from virtual devices to online devices, or vice versa, the virtual device and online version must be on the same version. For example, new virtual devices created in Designer 4.3 are on version 4.3.X; those virtual devices can only be associated with online devices that are also on version 4.3.X.
• Designer 4.3 is not backwards compatible with earlier versions of Designer. The database will not be maintained upon downgrading, and Designer 4.3 files cannot be imported into earlier versions of Designer.
• Designer may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Bug Fixes

• ‘System not available' screen shows when opening Designer depending on Microsoft VC++ Redistributable versions installed on the computer
• Installer error may occur if PowerShell is not available or is corrupted
• Microphone lobe does not hold on to last set position intermittently
• When saving and applying location presets in Live Mode, then attempting to export the project, export project will fail

Known Issues

• With more than 20 devices in location or 60 on the network, some actions will take longer due to increased network traffic.
• When a device is being firmware updated, it will disappear and reappear in Designer.
• When importing a Designer preset file into the MXA910 web application, attempts to immediately export that file out of the web application will fail if it is not first loaded and saved to the MXA910.
• When soloing a channel on an MXA310, all channels will show as gated on
• When one or more devices in a location are locked by Dante Domain Manager or Dante Device Lock, operations that affect Dante settings may be unreliable, such as audio routing, pushing virtual to online devices, or enabling audio encryption
• Changing channel count of virtual IMX-Room device does not reset audio settings
• When disassociating online devices from virtual devices multiple times, Optimize may not create expected routes; add new virtual devices and Optimize
• Indications that show on the bottom of the Coverage map page may persist longer than expected
• Forgetting a cross-subnet MXA910 on firmware version 4.1.41 may result in the device being rediscovered; close and re-open Designer or reboot device to see it as forgotten
• When factory resetting a device from Online Devices > Device window, then attempting to add that device to a Location that’s already open and initializing it, the Location and Device window will close; reopen to continue working
• Users with Astrill VPN installed will not be able to launch the app successfully; contact Shure support for help
• When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue.
• Mute Sync will not work between P300 devices running version 4.2 and 4.3 firmware. Please make sure to update all P300s in a system to version 4.3

Notes

• Designer and SystemOn cannot be installed on the same machine
• Designer User Guide
• Designer 4.3.0 is compatible with the following software and firmware versions:
  • MXA910 4.3.2
  • MXA710 1.1.5
  • MXA310 4.3.6
  • IMX-Room version 2.0.2
  • P300 4.3.8
  • ANIUSB-MATRIX 4.3.11
  • MXN5-C 1.1.1
  • MXA-MUTE 1.1.3
• Requires 64-bit Windows 10
• Minimum system requirements have been updated; please see Designer User Guide

Improvements

• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 12.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone, iPad, and iPod touch

Improvements

• Bug fixes

Notes

• User Guide
• Compatible with Android 8.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)

Bug Fix

• Fixed an issue when using 8 channels of the P300 that would cause LED errors and the potential for audio artifacts

Known Issues

• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature
• Shure Update Utility and Designer may not allow downgrading of new P300s shipped with 4.2.7 or higher due to a platform update to support future functionality and USB improvements
• P300s with firmware 4.3 require Designer versions 4.3 and higher and will NOT be supported in Designer versions 4.2.1 and earlier.

Notes

• User Guide
• Command Strings
• To operate P300-IMX version 4.3.8 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
• To operate P300-IMX 4.3.8 with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate P300-IMX version 4.3.8 with other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.3
  • ANI22 4.3.7
  • ANIUSB-MATRIX 4.3.11
  • ANI4IN 4.3.7
  • ANI4OUT 4.3.7
  • MXA310 4.3.6
  • MXA710 1.1.5
  • MXA_MUTE 1.1.3
  • MXN5-C 1.1.1
  • MXA910 4.3.2
  • Microflex Wireless 8.0.3
  • Shure Update Utility 2.5.0
  • Shure Web Device Discovery 1.2.9

Bug fix

• Fixed an issue when using 8 channels of the P300 that would cause LED errors and the potential for audio artifacts

Known Issues

• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature
• Shure Update Utility and Designer may not allow downgrading of new P300s shipped with 4.2.7 or higher due to a platform update to support future functionality and USB improvements
• P300s with firmware 4.3 require Designer versions 4.3 and higher and will NOT be supported in Designer versions 4.2.1 and earlier.

Notes

• User Guide
• Command Strings
• To operate P300-IMX version 4.3.8 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
• To operate P300-IMX 4.3.8 with Microsoft Teams, reference the following minimum versions:
  • Microsoft Teams Desktop: 1.3.00.24755
  • Microsoft Teams Rooms: 4.6.20.0
• To operate P300-IMX version 4.3.8 with other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.3
  • ANI22 4.3.7
  • ANIUSB-MATRIX 4.3.11
  • ANI4IN 4.3.7
  • ANI4OUT 4.3.7
  • MXA310 4.3.6
  • MXA710 1.1.5
  • MXA_MUTE 1.1.3
  • MXN5-C 1.1.1
  • MXA910 4.3.2
  • Microflex Wireless 8.0.3
  • Shure Update Utility 2.5.0
  • Shure Web Device Discovery 1.2.9

***** Update — February 10, 2021 *****

Version 6.14.0.186 is now available.

Improvements:

• Fixed an issue where certain date/time settings on a computer would invalidate scan file importing.
• Fixed an issue where the application was waiting for internet connection in order to import frequency list of spectrum scan data from AXT600 or P10T.
• Fixed an issue where some legacy TTi PSA2701 scan files would sometimes fail to import due to extra or missing characters.

If you have version 6.14.0.182 installed (as indicated on the splash screen during launch and on the About screen), please visit the WWB product page on Shure.com to download the latest version.

*****

New Features

• Added support for creating up to twelve custom Compatibility Profiles for any Equipment Profile.
  • Create from a new profile from scratch or duplicate an existing profile. Modify filter and spacing parameters. Export profiles to share with your team. Deploy frequencies to online or offline equipment in the inventory, even when they use custom Compatibility Profiles.
  • Improved Equipment Profile dialog with graphical user interface.
  • Coordination Workspace (CWS) files created in previous versions of the application are automatically converted upon import but must be saved using this version so that conversion is not required again.
• Added support to import third-party scan files generated by TTi, RF Explorer, and WinRadio scanners, and Sennheiser receivers.
  • Additional support for multi-sweep scan files from RF Explorer.
  • Continued support for importing scan data in .CSV and .TXT files where the data consists of frequency (decimal notation in MHz) and amplitude (decimal notation in dBm), separated by a comma.

New Device and Frequency Band Support

• Added support for viewing Q5X transmitter side-channel data in Axient Digital channel strips.
• Added support for new Shure frequency bands:
  • BLX G18 | 470.000 – 494.000 MHz
  • BLX L27 | 674.000 – 698.000 MHz
  • SVX G21 | 480.000 MHz – 492.000 MHz
  • SVX G22 | 492.000 – 504.000 MHz
  • SVX L21 | 630.000 – 642.000 MHz
  • SVX L22 | 642.000 – 654.000 MHz
  • SVX L24 | 666.000 – 678.000 MHz
  • SVX L25 | 686.000 – 698.000 MHz

Coordination 

• Updated the offline TV channel database for the following countries:
  • Australia – now includes VHF data
  • Hungary – post-700 MHz clearance
  • Germany – updated effective radiated power (ERP)
  • United States – post-600 MHz transition
• Fixed an issue where changes to the AXT600 Spectrum Manager scan settings were not affecting the device.
• Fixed an issue where the Effective Bandwidth Filter plot overlay was not updating after a custom Equipment Profile was edited and the frequency was removed and re-added to the Coordination Workspace (CWS).
• Fixed an issue where the Select All/Deselect All control in the Scan Sources table was being applied to all possible scan sources, even if the list was filtered using the search bar.
• Fixed an issue where the Coordination Workspace (CWS) plot was sometimes visually squashed after navigating to away from the Frequency Coordination tab, changing the size of the application window, and then returning to the Frequency Coordination tab.

Timeline

• Updated the default Timeline filename to include the date and time it was started instead of the time it was stopped.
• Fixed an issue so that Timeline files that are recovered after a crash now include the Timeline view name in the filename.
• Fixed an issue where Mini-Timeline widgets cannot be added to monitor views in certain scenarios.

General

• Supported on macOS 11.0 Big Sur. (Please note that support for Apple computers with M1 chips are not yet supported).
• Improved user interface for AD610 and AXT610 ShowLink access point properties panels.
• Improved user interface for AXT600 Spectrum Manager properties panels.
• Fixed an issue where the application sometimes crashed in the background when attempting to change an IP address while the application was already trying to close.
• Fixed an issue where devices on separate subnets of a network configured for multicast traffic would be discovered inconsistently. It is also recommended to use the Remote Device Connection feature to manage cross-subnet communication.
• Fixed an issue where the link icon for ShowLink-capable transmitters is sometimes not visible in the corresponding receiver’s properties panel.
• Fixed an issue where scans can be started or stopped when the application is in Monitor Only Mode.
• Fixed an issue where ShowLink status was not presented in monitor widgets in certain scenarios.
• Fixed an issue where the Settings Conflict dialog was not triggered for Axient Digital and Axient receivers at the time a Show File was loaded if the receiver was simultaneously experiencing interference.
• Fixed various minor user interface issues to improve text visibility.

Known Issues

• ULX-D receivers running firmware version 2.0.28 or earlier may trigger a Settings Conflict when rediscovered after updating their firmware to version 2.1 or later. There is no issue with the device—there was simply a new property added in version 2.1. To dismiss the alert, resolve the Settings Conflict by selecting the properties you wish to keep.
• The Timeline System Event “Active Transmitter Online” for ULXD6/8 transmitters does not always include Transmitter Device ID in the event description.
• Mac computers with i5 processors running Timeline may experience an application crash after an indeterminate period of time. A resolution is being investigated.
• SLX and ULX frequencies in Master List mode cannot be manually entered in the Coordination Workspace. They can, however, be coordinated and analyzed.

Notes

• To operate Wireless Workbench successfully, you must run it as an administrator. This includes when updating from within the application using version 6.13.1 or prior. Consult your IT department if you have questions about enabling administrator permissions on your computer.
• Opening show files created with older versions of Wireless Workbench may result in the Settings Conflicts dialog opening once the file has loaded. This is due to newly supported hardware parameters that have been introduced with updated firmware versions. To maintain all settings from the show file, select "Keep all settings from: Wireless Workbench."
• Alerts logged when devices first come online may list device parameters and their values as they are being discovered even though the parameter values themselves have not changed.

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 12 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)

Important

• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates
• SystemOn may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

• Support for new firmware versions
• Usability improvements
• Bug fixes and performance improvements

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• When marking a notification as read, the notifications list may flicker
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take more than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• Designer and SystemOn cannot be installed on the same machine
• To operate SystemOn 4.3.0 with Shure networked systems, see the following list of supported firmware versions:
  • MXW 8.0.3 – 9.0.4
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.4.9
  • SBC220/240 1.1.43 – 1.2.73
  • SBC250/450/850 2.2.24 – 2.4.13
  • MXA910 4.1.41 – 4.3.2
  • MXA710 1.1.5
  • MXA310 4.1.37 – 4.3.6
  • P300 4.1.11 – 4.3.7
  • IMX-ROOM 1.0.4.2 – 2.0.2
  • ANIUSB-MATRIX 4.1.39 – 4.3.11
  • MXN5-C 1.1.1
  • MXA-MUTE 1.1.3
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs

Important

• Before upgrading Designer versions, it’s recommended to export project files to back them up.
• If you encounter an installer failure during upgrade, allow the uninstaller to finish, then restart installation.
• In order to push from virtual devices to online devices, or vice versa, the virtual device and online version must be on the same version. For example, new virtual devices created in Designer 4.3.0 are on version 4.3.0; those virtual devices can only be associated with online devices that are also on version 4.3.0.
• Designer 4.3 is not backwards compatible with earlier versions of Designer. The database will not be maintained upon downgrading, and Designer 4.3 files cannot be imported into earlier versions of Designer.
• Designer may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

• Support for new firmware versions
• Export virtual MXA910 and MXA310 as preset file
• Installer bug fixes
• Usability improvements
• Bug fixes and performance improvements

Known Issues

• With more than 20 devices in location or 60 on the network, some actions will take longer due to increased network traffic.
• When a device is being firmware updated, it will disappear and reappear in Designer.
• When importing a Designer preset file into the MXA910 web application, attempts to immediately export that file out of the web application will fail if it is not first loaded and saved to the MXA910.
• When soloing a channel on an MXA310, all channels will show as gated on
• When one or more devices in a location are locked by Dante Domain Manager or Dante Device Lock, operations that affect Dante settings may be unreliable, such as audio routing, pushing virtual to online devices, or enabling audio encryption
• Changing channel count of virtual IMX-Room device does not reset audio settings
• When disassociating online devices from virtual devices multiple times, Optimize may not create expected routes; add new virtual devices and Optimize
• Indications that show on the bottom of the Coverage map page may persist longer than expected
• Forgetting a cross-subnet MXA910 on firmware version 4.1.41 may result in the device being rediscovered; close and re-open Designer or reboot device to see it as forgotten
• When factory resetting a device from Online Devices > Device window, then attempting to add that device to a Location that’s already open and initializing it, the Location and Device window will close; reopen to continue working
• Users with Astrill VPN installed will not be able to launch the app successfully; contact Shure support for help
• When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue.
• Mute Sync will not work between P300 devices running version 4.2 and 4.3 firmware. Please make sure to update all P300s in a system to version 4.3

Notes

• Designer and SystemOn cannot be installed on the same machine
• Designer User Guide
• Designer 4.3.0 is compatible with the following software and firmware versions:
  • MXA910 4.3.2
  • MXA710 1.1.5
  • MXA310 4.3.6
  • IMX-Room version 2.0.2
  • P300 4.3.7
  • ANIUSB-MATRIX 4.3.11
  • MXN5-C 1.1.1
  • MXA-MUTE 1.1.3
• Requires 64-bit Windows 10
• Minimum system requirements have been updated; please see Designer User Guide