Software & Firmware Archives

IMPROVEMENTS

• Bug fixes

NOTES

• User Guide
• MV88+ User Guide
• Compatible with Android 6.0 and higher.
• NOTE FOR MV88+ USERS: Learn about compatibility with your Android device at www.shure.com/MOTIVcompatibility.

Improvements

• Improved reporting of battery errors

Notes

• Command Strings
• To operate SBRC version 1.1.5 with other Shure software, see the following list of minimum versions:
  • Shure Update Utility 2.4.5
  • Wireless Workbench 6.13.0

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

IMPROVEMENT

• Fixed a bug on the MXCWAPT where seat number-based TPCI commands fail to provide property updates after the APT is rebooted in manual registration mode

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorer than Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

Users may need to refresh their browser on a Static/DHCP IP configuration change.

APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.9 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.5
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

IMPROVEMENT

• Fixed a bug on the MXCWAPT where seat number-based TPCI commands fail to provide property updates after the APT is rebooted in manual registration mode

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorer than Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

Users may need to refresh their browser on a Static/DHCP IP configuration change.

APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.9 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.5
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

IMPROVEMENT

• Fixed a bug on the MXCWAPT where seat number-based TPCI commands fail to provide property updates after the APT is rebooted in manual registration mode

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorer than Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

Users may need to refresh their browser on a Static/DHCP IP configuration change.

APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.9 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.5
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

Improvements

• Bug fixes
• Fixes for VoiceOver

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later but upgrading to iOS 12.1 or newer is strongly recommended.
• Compatible with iPhone, iPad, and iPod touch

Improvements

• Bug fixes
  • Fixed audio/video sync issues
  • Fixed an issue with dropped frames in recordings

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
• iPhone XS Max users may experience visual misalignment issues after focusing on an object and then zooming in.
• In rare cases, recordings will begin with a half-second of silence before the audio starts. However, the audio will remain in sync with the video, and will not run past the end of the video frames.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 or later

Release notes cover the following models:

• MXC615
• MXC620/620-F
• MXC630/630-F
• MXC640
• MXCIC
• MXCMIU
• MXCSIGN

Important

• This firmware release can be used to update Microflex Complete (MXC), DCS 6000, or DCS 5900 systems using DIS CCU, CU 5905, CU 6105, or CU 6110 Central Units.
• Systems using CU 6000, CU 6005, CU 6010 and CU 6011 Central Units are not supported in this release.
• Firmware Upgrade Utility (FUU) v1684, which is included in the release, is required to update MXC devices. In the FUU, MXC devices will be designated with an "-A" suffix.

New Features

DIS-CCU (6000 Mode)

• Support for Dual delegate role
• Real-time diagnostics for MXC units:
  • Loop problem (due to cable or unit failure)
  • Unit offline/online status
  • Low voltage level
  • Alerts appear in the event log
• DCS-LAN network topology information for MXC units
• Activation of LED indication for units in chain and in loop
• Save and restore CCU settings
• TPCI commands showing when interpreter audio is present on interpreter channels

MXCMIU

• Support for Dual Delegate role when used with two MXCMIU-FL/FS front plates connected to the HDMI A and B connectors (supports dual microphones, dual loudspeakers, dual LEDs)

MXC615

• Support for Dual Delegate role

MXC620

• Support for Dual Delegate role (except NFC ID card functionality)

MXC640

• Support for Dual Delegate role (except NFC ID card functionality)
• Participant speech timer appears on MXC640 screen when used with SW6000 software
• Ability in SW6000 software to allow all participants with a specific role (e.g. Delegate) to view or hide the speak/request list on their MXC640 screen
• Chairman can start/stop meetings on MXC640 (meetings must be set up in SW6000 software)
• Support for 2-button (Yes/No) voting in standalone mode without SW6000 software
• Ability to upload startup screen image/logo via Firmware Update Utility
• Support for up to 1000 agenda items
• 3 additional screen languages (Thai, Turkish, Lithuanian added; brings total to 17)

MXCIC

• Interpreter can view the Speak/Request list on MXCIC screen (when used standalone or with SW6000)
• "Slow" button now active
• Language Pre-select control behavior changed: Language selection is now activated on release of a pre-select button, in addition to clicking the rotary button to confirm. Also, pressing or turning the rotary button while holding a pre-select button launches the pre-select language list.

Improvements

MXC640

• Improvements to result note display
• All language-based properties at meeting end
• Info in the top menu is updated

Bug Fixes

DIS-CCU

• Corrected a bug where seat numbers were not sorted in the Participant Setup page

MXC640

• Corrected bugs where
  • it was not possible to set a subject active
  • the Speak button LED does not blink when unit is next in the request list in FIFO mode
  • the unit language is not changed back to system language after the user is logged out or after stopping the meeting

Known Issues

• When the system uses SW6000, voting result labels in TCP/IP control strings are shifted.
• During boot up, there may be a spike on the analog output.
• Some units in systems >150 units may not be shown in the Topology report.
• Some units may reset when cable breaks in a loop on an EX 6010 unit.
• The Event log in DIS-CCU CGUI does not work when SW6000 is connected and a meeting is started.
• MXC640
  • When an agenda with max. items and with max. words in the item name and descriptions is received, the GUI may not be responsive for a period of time
  • Manually entered voting results are not shown if a normal voting session has not been started first
  • The agenda subject name for a manually entered result may be wrong
  • It is not possible to use an MXC640 configured as dual delegate with SW6000 if the use of NFC cards is enabled
  • Re-doing an attendance check might make the attendance button nonoperational
  • The percent indication in the Voting Result screen may not be correct for user-specified voting configurations
• MXCMIU
  • The Exclusive button does not work if configured to the function button (left button)

Notes

• MXC and DCS 6000 firmware files are packaged together in the same release file.
• To operate MXC devices with release version 8.5.0 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • DCS 6000 8.5.0
  • SW6000 6.8.33a
  • Shure NFC Programming App 1.0.3

UPDATE: August 8, 2019 – The installation folder in version 6.8.33 includes a hashtag '#' in the folder name. The latest version of Microsoft Express Server cannot install software on some versions of Windows if a hashtag exists in the installation path. In version 6.8.33a, the hashtag is removed.

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IMPORTANT

• This version is used to upgrade from all previous SW6000 versions; however, it cannot be used to upgrade systems using CU 6005, CU 6010 or CU 6011 Central Units
• This version is compatible with SW6000 Software License file v1.7 only
• No new SW6000 license is needed if upgrading from SW6000 v6.0.xxx or later versions
• A new SW6000 license is needed if upgrading from SW6000 v5.8.xxx or previous versions

BUG FIXES

Installer

• Users may be unable to install on a PC with no prior SQL installation. The SQL server install would fail if the path length exceeding 256 characters. An error message is now shown if the path to the Setup.exe file exceeds 47 characters.
• Upgrading some SQL databases fails

CUA

• Logging in a participant from Mimic does not apply Mic attenuation to the hardware unit
• “Replace unit” generates a system message saying “Sequence contains more than one element”
• Interpreter does not work before the CUI is restarted if the device has been removed from the CAA configuration

CAA

• Participant Meeting report: Invalid label number
• System crashes when trying to set the B language to ‘—’ in MXCIC

CUI

• Individual speech time is not displayed on MXC640

KNOWN ISSUES

• Full support for the C-language is not implemented in the CAA and CUA
• CAA: Conference Log report timeout with large customer database
• CUA: Does not indicate the correct CDA display at “Prepare Conference” after pressing the button
• CDA: Conference variables are not cleared if a vote is canceled

NOTES

• SW6000 and DCS 6000 Compatibility Chart
• Please note that Admin rights are still needed to install SW6000
• SQL Server 2008 and 2008 R2 (Full and Express editions) are no longer supported as of July 2019. Upgrading to a newer database is strongly recommended.

IMPORTANT

• To update Shure Update Utility version 2.4.3 or earlier to version 2.4.5, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.

IMPROVEMENTS

• Added support for new frequency bands:
  • Axient Digital
    • Japan: 1240 – 1260 MHz (Z16)
  • PSM1000
    • USA and Canada: 518 – 584 MHz (H22)
• Updated branding
• Updated help system with new design

KNOWN ISSUES

• PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Version 2.4.1
    • 32-bit Windows 7, 8, 10
    • 64-bit Windows 7, 8, 10
    • 64-bit Mac OS X 10.10-10.12
  • Previous Versions
• Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.
• 32-Bit Windows:
  • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
  • Shure Update Utility version 2.4.5 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier.
• Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    • QLXD4 Receivers 2.1.5
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.
• USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra and Mojave will fail to discover GLX-D devices. We are currently investigating this issue.

NOTES

• Shure Update Utility is supported on the following operating systems:
  • Windows 7, 8 and 10
  • macOS Sierra (10.12), High Sierra (10.13), and Mojave (10.14)
• Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D.
• USB 2.0 Devices
  • KSE1500, SHA900, and GLX-D must be updated one-at-a-time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility.
• Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
• Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.