Software & Firmware Archives

Bug Fixes

• Resolved issues regarding network errors encountered during computer power up that could prevent IntelliMix Room from starting up correctly and being discovered in Designer software
• Resolved issues regarding demo licenses becoming deactivated without persistent internet connection for 7 days.
• Resolved issues where IntelliMix Room could not be discovered for up to 5 minutes after the IntelliMix Room host computer was restarted without internet access.
• Resolved issues where improper prompts were shown to the user when attempting to activate an IntelliMix Room endpoint with a license ID without enough available licenses.

Known Issues

• Packet scanning security software may cause audio performance issues with IntelliMix Room.
• Presets saved while using IntelliMix Room 2.x or later cannot be used with IntelliMix Room 1.0.4.2.
• In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
• When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• IntelliMix Room occasionally uses more resources on Dell XPS Laptops.
• Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
• If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
• In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
• If using the built-in Realtek driver for a PC input or output device in IntelliMix Room, you may need to reselect the PC input or output device after updating the Realtek driver. Realtek drivers are commonly included in Windows updates.
• In some scenarios where PowerShell is not configured properly on a computer, IntelliMix Room will fail to install and warn the user that there no solid-state drive (SSD) detected, even if the system drive is an SSD. If this occurs, confirm PowerShell is listed in your system “PATH” environment variables and retry the installation.
• In some scenarios, an asterisk will appear next to the version number of IntelliMix Room in Designer Software. This does not impact functionality of either piece of software and can be ignored.

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• IMX Room 2.0.2.11 is compatible with the following software and firmware versions:
  • Designer 4.3
  • MXA910 4.3.2
  • MXA310 4.3.6
  • MXA710 1.1.5
  • MXA Mute 1.1.3
  • P300 4.3.7
  • ANIUSB-MATRIX 4.3.11
  • ANI22 4.3.7
  • ANI4IN 4.3.7
  • ANI4OUT 4.3.7
  • Microflex Wireless 9.0.4

Improvements

• Improved network management capabilities for Shure Control Applications

Known Issue 

• SBC250/450/850 devices are not compatible with SystemOn 2.0-3.0.1

Notes

• SBC250 User Guide
• SBC450/850 User Guide
• To set up ULXD6/8 transmitters to receive firmware updates while docked in SBC250/450/850 Networked Charging Stations, follow these steps:
  1. Place transmitters on a charging station and ensure the charging station is connected to the network.
  2. Launch Shure Update Utility to find firmware updates.
  3. Download updates and select Send Updates.
• To operate SBC250/450/850 version 2.4.13 with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD6/8 Transmitters and ULXD4/4D/4Q Receivers 2.4.9
  • QLX-D QLXD4 Receivers 2.3.22
  • Wireless Workbench 6.13.3
  • Shure Update Utility 2.4.8
  • ShurePlus Channels 1.4.2

Bug Fix

• Fixed an issue where the settings were not set correctly for transmitters operating HD mode in the Japan frequency bands

Notes

• User Guide
• To operate ULX-D version 2.4.13 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD4/4D/4Q Receivers 2.4.9
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.3.22
  • Axient AXT600 Spectrum Manager 2.1.31
  • Wireless Workbench 6.13.3
  • Shure Update Utility 2.4.8
  • ShurePlus Channels 1.4.2

Important

• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Improvements

• Support for new products:
  • IntelliMix® Room Audio Processing Software
  • MXA710 Linear Array Microphone
  • MXN5-C Networked Loudspeaker
  • MXA Network Mute Button
• Support for new firmware versions
• Support for same-subnet and cross-subnet firmware updating of the following products:
  • ​MXA910
  • MXA710
  • MXA310
  • P300
  • ANIUSB-MATRIX
  • MXN5-C
  • MXA-MUTE
• License widget on dashboard
• UI improvements

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take more than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• To operate SystemOn 4.2 with Shure networked systems, see the following list of supported firmware versions:
  • MXW 8.0.3 – 9.0.4
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.4.9
  • SBC220/240 1.1.43 – 1.2.73
  • SBC250/450/850 2.2.24 – 2.4.9
  • MXA910 4.1.41 – 4.2.18
  • MXA710 1.0.5
  • MXA310 4.1.37 – 4.2.18
  • P300 4.1.11 – 4.2.4
  • IMX-ROOM 1.0.4.2 – 2.0.1.186
  • ANIUSB-MATRIX 4.1.39 – 4.2.19
  • MXN5-C 1.0.6
  • MXA-MUTE 1.0.8
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs

Release notes cover the following models:

• MXC605
• MXC605-F
• MXC615
• MXC620/620-F
• MXC630/630-F
• MXC640
• MXCIC
• MXCMIU
• MXCSIGN
• DIS-CCU
• DC5900F
• DC5980P

Important

• This firmware release can be used to update Microflex Complete (MXC) or DCS 6000 systems using DIS-CCUCentral Unit and to update DC5900F and DC5980P to register and work in an MXC system.
• Systems using CU 5905, CU 6000, CU 6005, CU 6010, CU 6011, CU 6105, or CU 6110 Central Units are not supported in this release.
• The Firmware Update Utility (FUU) included in this release, is required for the update.

New Features

• This is a hotfix – no new features. Refer to release note for Release 9.0.0 for description of new features.

Bug Fixes

• Incorrect Default CCU-database when upgrading a former 5900-system (2000 m cable instead of default 1000m) leading to communication problems using short feeding cables.
• Updating of CCU from 8.6.2 (in 5900-mode) must force 6000-mode LAN configuration

Known Issues

• Refer to the release notes for Release 9.0.0 for description of known issues.

Notes 

• MXC and DCS 6000 firmware files are packaged together in the same release file.
• To operate MXC devices with version 9.0 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SW6000 9.0.13
  • Shure NFC Programming App 1.0.3

Release notes cover the following models:

• MXC605
• MXC605-F
• MXC615
• MXC620/620-F
• MXC630/630-F
• MXC640
• MXCIC
• MXCMIU
• MXCSIGN
• DIS-CCU
• DC5900F
• DC5980P

Important

• This firmware release can be used to update Microflex Complete (MXC) or DCS 6000 systems using DIS-CCUCentral Unit and to update DC5900F and DC5980P to register and work in an MXC system.
• Systems using CU 5905, CU 6000, CU 6005, CU 6010, CU 6011, CU 6105, or CU 6110 Central Units are not supported in this release.
• The Firmware Update Utility (FUU) included in this release, is required for the update.

New Features

• This is a hotfix – no new features. Refer to release note for Release 9.0.0 for description of new features.

Bug Fixes

• Incorrect Default CCU-database when upgrading a former 5900-system (2000 m cable instead of default 1000m) leading to communication problems using short feeding cables.
• Updating of CCU from 8.6.2 (in 5900-mode) must force 6000-mode LAN configuration

Known Issues

• Refer to the release notes for Release 9.0.0 for description of known issues.

Notes 

• MXC and DCS 6000 firmware files are packaged together in the same release file.
• To operate MXC devices with version 9.0 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SW6000 9.0.13
  • Shure NFC Programming App 1.0.3

Improvements

• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone, iPad, and iPod touch

Improvements

• Bug fixes
• Updated firmware for AONIC 215 True Wireless

Notes

• User Guide
• Compatible with Android 8.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 12 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)

Important

• If you encountered any issues upgrading to version 4.2.0, please contact Shure support for recovery instructions before installing version 4.2.1
• Before upgrading Designer versions, it’s recommended to export project files to back them up
• If you encounter an installer failure during upgrade, allow the uninstaller to finish, then restart installation
• When upgrading Designer versions, the installer may prompt that the destination folder is not empty; please change the folder name or delete the existing folder and it will automatically be re-created during the upgrade.
• In order to push from virtual devices to online devices, or vice versa, the virtual device and online version must be on the same version. For example, all new virtual devices created in Designer 4.2 are on version 4.2.X; those virtual devices can only be associated with online devices that are also on version 4.2.X.
• Designer 4.2 is not backwards compatible with earlier versions of Designer. The database will not be maintained upon downgrading, and Designer 4.2 files cannot be imported into earlier versions of Designer.

Improvements

• Fixes for upgrading from previous production versions to 4.2.1; if any issues were encountered during upgrade, contact Shure support for recovery instructions
• Fix for device discovery issues caused by delayed NIC initialization on PC

Known Issues

• With more than 20 devices in location or 60 on the network, some actions will take longer due to increased network traffic.
• When importing a Designer preset file into the MXA910 web application, attempts to immediately export that file out of the web application will fail if it is not first loaded and saved to the MXA910.
• When typing in certain fields, the value may be overwritten if not entered quickly
• When soloing a channel on an MXA310, all channels will show as gated on
• When configuring a single MXA910, rotation of the device will only appear in Location > Coverage Map; go to the location to view the rotated device
• When one or more devices in a location are locked by Dante Domain Manager or Dante Device Lock, operations that affect Dante settings may be unreliable, such as audio routing, pushing virtual to online devices, or enabling audio encryption
• Changing EQ Contour on the MXA710 does not affect active preset indication
• Changing channel count of virtual IMX-Room device does not reset audio settings
• When disassociating online devices from virtual devices multiple times, Optimize may not create expected routes; add new virtual devices and Optimize
• Indications that show on the bottom of the Coverage map page may persist longer than expected
• Forgetting a cross-subnet MXA910 on firmware version 4.1.41 may result in the device being rediscovered; close and re-open Designer or reboot device to see it as forgotten
• When factory resetting a device from Online Devices > Device window, then attempting to add that device to a Location that’s already open and initializing it, the Location and Device window will close; reopen to continue working
• The uninstaller for Designer is not signed
• Users with Astrill VPN installed will not be able to launch the app successfully; contact Shure support for help
• When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue.
• Certain browser extensions may cause SystemOn to show a message that says “System Unavailable”. If you see this message, please disable your browser extensions.

Notes

• Internet access is required during the installation process
• Designer User Guide
• Designer 4.2.1 is compatible with the following software and firmware versions:
  • MXA910 4.2.18
  • MXA710 1.0.5
  • MXA310 4.2.18
  • IMX-Room version 2.0.1
  • P300 4.2.4
  • ANIUSB-MATRIX 4.2.19
  • MXN5-C 1.0.6
  • MXA-MUTE 1.0.8
• Requires 64-bit Windows 7 or 10
• Minimum system requirements have been updated; please see Designer User Guide